Roots

Name: Roots
Address: 140 Kingston Rd E Unit K4, Ajax, ON L1Z 1G1, Canada, Z, Canada

3.9/5 ★ based on 8 reviews

Contact Roots

Address :	140 Kingston Rd E Unit K4, Ajax, ON L1Z 1G1, Canada
Phone :	📞 +988
Website :	https://www.roots.com/ca/en/locations/ON/ajax/Roots-Durham%3Fcm_mmc%3DNatural%2520Search-_-Yext%2520Listing-_-Roots%2520Durham-_-Google
Categories :	Clothing store ,
City :	Z

140 Kingston Rd E Unit K4, Ajax, ON L1Z 1G1, Canada

Best Clothing store in Canada

K	Karen Jenson on Google ★ ★ ★ ★ ★ This is my review on my first experience at thislocation. Staff: overstaffed for the amount of people walking into the store. I was the only customer in the store and no one greeted me or explained any promotions. I admit I don't often like when the staff bombard customers with their promos, however, in this case I specifically came in because of their winter sale. Customer service: poor. The manager on duty at the store was very rude to the staff member who helped me. She seemed very overconfident and although saw me waiting at the cashier desk, did not bother to ask if I needed help to purchase all the items I had in my hand. Instead, she looked behind her for the staff on cash to come back from clearing the fitting room to help me. She didn't even tell the other 2 staff members who were having a personal in depth conversation about their life on work time, to come help the only customer in the store (me). The male staff member was the only person who actually helped. He seemed to be doing everything, answering phones, clearing fitting rooms, cashing out people. He was very helpful. I would rate his customer service a 4 star. Price: $$ Environment: clean Overall: I probably will not go back to this store. If it was not for the male staff member who was somewhat helpful, I probably would not have purchased anything. Customer service does need improvement.
J	Julia Bernardo on Google ★ ★ ★ ★ ★ Purchased two items realized the day after when I tried on the shirt I bought it didn’t fit. I never lose receipts but I did this time...could not return the item was upset but instead I got a store credit. Not fully satisfied for that reason. Also this location gets busy!!
F	Fabio Boninsegna on Google ★ ★ ★ ★ ★ Not a factory outlet anymore, but great selection anyway
N	Nicholas Joshua on Google ★ ★ ★ ★ ★ Best dresses available in this store. Love this store, always find great deals and the sales staff are always polite and helpful.
S	Shalini Jaswal on Google ★ ★ ★ ★ ★ Very poor experience. The person in the reception was soo rude to mee..it was not like they were super busy only 2 customers in the store ..the girl has a different level of attitude in her tone even though I told her that you need to work on your attitude this not the customer service people are looking.. Very rude. unprofessional
M	Mara A on Google ★ ★ ★ ★ ★ Staff here can't even be bothered to acknowledge customers. Would understand if it was busy but they were just standing around. Is this how management trains their staff?
T	Tammy Reynolds on Google ★ ★ ★ ★ ★ Staff was super friendly and there was a great variety there. I got the cutest little outfit for my Daughter.
T	Thisa Pak on Google ★ ★ ★ ★ ★ The WORST customer service I have experienced at a Roots store ever!!!! This store was not busy at all at the time I went to shop. There were ladies standing around the cash register area and one lady putting on tags. I went to buy a gift for a family member and needed clothing in men’s sizes in Large and Extra Large. This was the very time I was NEVER able of those sizes in Roots t-shirts, hoodies and zip-up sweaters!!! They had so many selections and the racks were full of clothing that were only xs, s and m. No L and XL. It was so frustrating so I approached the ladies at the cash register and asked if they had any stock in the back. They responded rudely saying, “Whatever is on the floor is whatever we have.” Then I approached the lady putting on tags and asked, and she checked the back and told me they don’t have any of those sizes. She said “We don’t typically sell in those sizes so we don’t order them. We only carry sizes that sell fast.” WOW! For Roots to be such a big brand, and only carry certain sizes that sell fast is very disappointing. Even if they don’t sell fast, they should still carry at least a small stock in all sizes that fits all! Unbelievable! The worst customer service and experience at this store. Avoid it!