Oakville E-Bikes

I recently bought the magnum low rider from Ben at his store. His focus on detail, and enthusiasm for making sure i got the right bike for me was great. He went over the bike in great detail before letting it out of his store. He is a bike rider himself and is truly invested in the business of cycling. I highly recommend him and his store. I am thrilled with my bike and very happy with Ben's commitment to service and customer satisfaction.

Wow it's refreshing to find quality professional service from a down to earth type of business. Ben and Raymond really took care of me from start to finish. I had ordered a Mate bike on indigogo crowd funding platform as a gift. Unfortunately it took a year longer and the recipient passed away leaving this huge box in my garage. I do make attempt to add all the accessories but was a bit much for me especially removing the harness. After a bit of research I took it to Oakvilke EBikes. Amazing service, reasonable pricing and most of all clear concise conversations. Gained some knowledge and now enjoying the amazing bike myself. Had to go back for repair of damaged headlight connector and again service was swift and actually surprisingly inexpensive. They have a variety of EBikes on display and I would recommend checking them out. Thanks Ben and Ray

I recently purchased a Surface 604 "Rook" model from Oakville e-Bikes. The owner Ben and his technician Ethan went totally above and beyond in the scope of customer service. They are an enthusiastic, friendly and a very knowledgeable team, where they put the customers' interests above all and pride themselves on personal one-on-one service. Ben delivered the bike personally to my home and spent over an hour making all the necessary adjustments to fit the bike properly to me and explaining how to care for and operate the bike. I did end up having some manufacturer QC issues with this otherwise fantastic bike, and when I advised Ben, he personally came to my house to investigate the problem. Once the issue was isolated he immediately worked with the manufacturer to find a solution AND also brought me a replacement bike of the same model!! Once the parts arrived, the technician Ethan fixed the issues with my bike and Ben came to the house again to return my bike and pick up the replacement. I could not have asked for better service! If you are looking for an eBike and are anywhere in the GTA, you owe it to yourself to visit Ben's shop first to see the quality selection that he carries and to experience their stellar customer service for yourself!!

I go to school pretty far away from my house, so I thought of saving up my birthday and Christmas money for an ebike, I found this place online and decided to check it out, I found the type of bike i wanted and picked it up the very next day, I’ve been riding it almost every day since i bought it and now i have almost 800km on it. service has also been amazing and if i ever have a problem i can get it resolved fast. would recommend for anyone looking for an ebike

I did a lot of research before I purchased my Surface604 Shred from Ben, the owner of Oakville E-Bikes. They are one of a few that carry this bike. Ben was very patient in answering all of my questions. He returned my calls right away. My bike had a issue and it was quickly taken care of by them. At my age (67) an E-Bike opens up many more opportunities. I still get a work-out but this time the wind, the terrain and distance (within reason) is not an issue.

My husband and I just bought e bikes today. We had been to see Ben a couple of times in the last week or so to test out some bikes. He was very friendly and helpful. We tried a couple, got some great information from him and in the end changed our minds on which one we thought we wanted and decided on Magnum Metro. I phoned on Tuesday to say we had decided and he told me he would have them ordered and built on Wednesday!!! We were not able to pick up till Friday due to our schedule. They were ready and waiting for us!, Ben made sure they were set up properly for us, we took them for a test ride. A few minor adjustments and we were ready to take them home!! Ben and Raymond helped up properly load them into our van and we were off! We are so happy with our purchase from Oakville E bikes. Ben is awesome, has a great sense of humour and we will happily recommend him to our friends and family!!!Thank you Ben, Thank you Raymond!! Lisa & Glenn

I have 200km on my Oakville E-bike, and it is amazing. The power, range and ease of use is beyond my expectations. Upwind or hills are fun. Ben set me up with a beauty bike and I will easily add to his perfect score of Oakville E-Bikes 5star ratings. I like ringing the handlebar bell, everytime I pass a gas station... Happy Trails, Dave

My wife and I were looking for e-bikes and came across Oakville E-Bikes. We knew very little about e-bikes and didn’t want to just take our chances ordering online. We were impressed by the large selection of top brands carried by Oakville E-Bikes that we had discovered surfing on-line. We scheduled an appointment with Ben after we learned they had demo bikes for most of the bikes they carry (unlike other e-bike retailers we called). This really allowed us to “test ride” the bikes which is critical for picking the best bike suited to you (they all ride and fit you differently). Ben was very knowledgeable and answered all of our questions. We also met Ray who is a terrific technician and very thoughtful when getting your bikes prepped and ready to go. We narrowed down our selection and were so impressed, we even had our daughters visit and try some bikes out. Ben gave us very competitive pricing, especially considering the supply shortage, and similar and in some cases better than the online pricing we saw. He also suggested some good accessories and his installed pricing was also very fair on these items. So much easier than assembling and installing everything ourselves, and done right! We ended up buying 4 bicycles from Oakville E-Bikes. Ben and Ray have also been terrific to deal with after we purchased the bikes starting with a convenient and economical delivery to our home in London as well as going above and beyond on a couple of service issues we experienced. They truly care about their customers!! We love riding our bikes and look forward to an ongoing relationship with Ben and Ray - which you just don’t get when you order on-line. Overall, we got test rides, personalized service, ongoing service availability and paid no premium for all of this superior experience and peace of mind. I highly recommend Oakville E-Bikes and dealing with Ben and Ray if you are interested in joining the e-bike revolution and making sure you get a bike that that you will love.