Marshalls & HomeSense
4.1/5
★
based on 8 reviews
Contact Marshalls & HomeSense
| Address : | 9350 Yonge St, Richmond Hill, ON L4C 5G2, Canada |
| Phone : | 📞 +98887 |
| Website : | https://www.marshalls.ca/en |
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| City : | C |
| Description : | Retail chain offering brand-name clothing, accessories, shoes & housewares. |
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Katelyn Howard on Google
★ ★ ★ ★ ★ WORST STORE . My card
Declined ( even though i had money) So I left with no items and paid 30 for my bathing suit that clearly came out of my account . I show them this transaction has came out and they still wont give me my bathing suit. Not fair I should get my money back right away or have a bathing suit.
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Audrey Robinson on Google
★ ★ ★ ★ ★ Went and shop there, got somethings on sales.
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Liza Zigler on Google
★ ★ ★ ★ ★ Best store I've ever been to. Right as you walk into the store there is always someone there to greet you (when covid was really bad), they are always very friendly. I also wanted to say that the coordinators are just amazing especially Scilla. Scilla has been so kind and nice to the customers. All of the store managers are amazing. The store overall is a great place to go to do a small little shopping for your house or if you want to buy clothes for your kids or yourself. Amazing job. I highly recommend Marshalls and HomeSense at Hillcrest Mall!
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Kafui Danku on Google
★ ★ ★ ★ ★ Always a good idea … unbeatable prices. I love their home decor section as well
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Meira Elituv on Google
★ ★ ★ ★ ★ I've had now 2 horrible checkout experiences at this store and the location at Vaughan Mills.
I bought a few items at Vaughan mills. Gave them my TJX loyalty card to scan. The cashier who checked me out at Vaughan mills was struggling, I asked if he was new, he said no. He didn't wrap my vases nicely so I asked him for paper and did it. And then he didn't ask to scan my TJX card so I asked him to do it and he did.
Then I went to return 2 of the vases at the Hillcrest location and I was 12 days after purchase date. Which is never an issue because as a TJX member I have 30days to return. But apparently he didn't scan my card properly and there's only 10 days to return for refund. So they wouldn't refund me. I said, I'm a member go ahead and look me up, The manager Mary Jane came over and said no he needed to scan it in, go back to that location and make them return it for you. I did not want to run to another location to fight with them so I just took the credit.
Another customer heard what was happening and stopped me on the way out and said, "That manager is horrible, she can easily do the refund for you without the card having been scanned but she's refusing because she doesn't feel like giving the refund as it will affect her numbers. I've had major issues at this location too and every time I get Mary Jane called over she's not accommodating at all and horrible customer service." I said thanks for letting me know as I had never been to that location before only Vaughan mills.
Anyways, one bad checkout/cashier experience I can handle, 2, not great, but 3 times? That shows a pattern. Moral of the story- return what you want to return within 1 week or don't shop there.
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Farzad F on Google
★ ★ ★ ★ ★ My wife went to store to return a broken sold merchandise. Store staff mentioned that they don’t sell damaged merchandise.
Basically tell the us as a custoemr we’re lying.
The value of this merchandise was $13 but the value of me sharing this experience is much more.
Learn how to treat customers and know that customers don’t always lie. We simply open the merchandise at home and removed the box and inside the container was broken.
I hope this $13 argument was to your satisfaction.
Date of visit: Jan 28th 2022
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Sahar R. on Google
★ ★ ★ ★ ★ Items are great and we enjoy visiting often however service is spotty. Some sales representatives are wonderful, while others are simply miserable. Today the manager yelled at us while we were attempting to locate the exit. She was exceptionally rude (blond lady). She needs a refresher in her customer service skills and perhaps a holiday/new profession. Yelling at patrons, particularly seniors is entirely unprofessional and unacceptable.
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Paul YYZ on Google
★ ★ ★ ★ ★ Good collection. Good location. Otherwise it's just another Marshalls / HomeSense.
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