Hudson's Bay
4/5
β
based on 8 reviews
Contact Hudson's Bay
| Address : | 9350 Yonge St, Richmond Hill, ON L4C 5G2, Canada |
| Phone : | π +988 |
| Website : | http://locations.thebay.com/en/hudsons-bay-richmond-hill |
| Categories : | |
| City : | C |
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Shel S on Google
β β β β β Foroogh at Olsen is amazing! She spent an hour trying to help me find comfortable clothes for my sensitive skin. Will definitely be back soon :)
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γΎγMame on Google
β β β β β Faezeh from Department of furniture has Amazing customer skill and problem solving skills. Encountered payment difficulties but she handled the whole situation very well. She definitely deserved a raise and I would recommend her to my family and friends in the future. :)
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Ahmad T on Google
β β β β β I came here with my wife to look for shoes and we were out of luck. We did however find a lot of kitchenware that I was not expecting that HBC would have. I had a good time at this store location and I love the location of The Bay. It's a good mall and the area isn't sketchy.
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L H on Google
β β β β β Unfortunately I had bad experience in this branch. poor customer service and bad behaviour, I am pregnant and I was looking for a baby shower dress, the staff who work in fitting room was unfriendly and impolite (the girl with Roya name), she gave me 10 hangers and ask me to hang the dresses! Iβve never ever had experience like this!!!! Always customers come first everywhere!!!! First time in Canada someone told me hang these 10 dresses! I gave dresses to her back and I let her manager know whatβs happening in the store! If you donβt like your job donβt waste your time and others.
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Tatiana .I on Google
β β β β β Looked for new shoes. They didnβt have my size but this nice lady Sarah.H was so helpful she brought out sizes my size in an other colour and I fell in love with it. She even helped me get the HB MasterCard. She is an good employee and so nice.
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Kay on Google
β β β β β I really want to love The Bay and have been a loyal customer for many years. But they really need to up their customer service, both online and in-person. Every recent interaction has been time-consuming, confused, and frustrating. Gift cards not working for online purchases, errors made by a cashier scanning items, stores with disorganized mishmash of inventory, a 10% discount offer that requires a phone call to activate -these make doing business cumbersome and not enjoyable.
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Sandra Augustynowicz on Google
β β β β β Iβve been a customer of this Bay location for years and I usually have a great shopping experience. However, after trying on some items, I went to give the items to the person working on the fitting room and asked βCould I give these to you?β She said itβs store policy that customers hang up their selected items and put them on the rack themselves. I hung up and put my items away, but I asked another employee about this policy. They said itβs preferred to have customers put things onto hangers, but there wasnβt a store policy about it. Why lie just to avoid a task? This is basic customer service in a retail setting.
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Moe A on Google
β β β β β Good prices and a clean store. It's a big location. Staff are helpful but some are not (It could be due to their culture, not being racist here).
**Note: they do not accept tap, so make sure to bring your card with you.
*Note: returns are only accepted with original receipt and I think within 30 days.
There a huge parking lot and no washrooms were available. It is facing the parking so has a main entrance.
-- 3 stars for having no contactless payment and for the new return policy. --
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