L'OCCITANE EN PROVENCE

Name: L'OCCITANE EN PROVENCE
Address: 4700 Kingsway, Burnaby, BC V5H 4N2, Canada, H, Canada

3.3/5 ★ based on 8 reviews

Contact L'OCCITANE EN PROVENCE

Address :	4700 Kingsway, Burnaby, BC V5H 4N2, Canada
Phone :	📞 +
Website :	https://www.loccitane.com/on/demandware.store/Sites-OCC_CA-Site/en_CA/Stores-ShowStore%3Fid%3D03OCST031%26y_source%3D1_MTM3MjE5NzUtNzE1LWxvY2F0aW9uLndlYnNpdGU%253D
Categories :	Beauty supply store , Gift shop , Cosmetics store ,
City :	H
Description :	France-based chain selling skincare, bath & hair products (many made with natural ingredients).

4700 Kingsway, Burnaby, BC V5H 4N2, Canada

Best Cosmetics store in Canada

K	K C on Google ★ ★ ★ ★ ★ Disappointed at the staff that works at this store. I visited the store this weekend and one of the ladies refused to resolve the problem I have with a product that was recommended to me just a week ago. I had an reaction and brought back the product. Instead the lady said sorry we can't do anything and laughed and gossip with the other staff while I walked out of the store. Keep in mind - there was no one else at the store so both ladies weren't busy. Very unprofessional - I went to richmond center and they provided me a full refund.
J	Joy Jingco on Google ★ ★ ★ ★ ★ I’ve been to the downtown location, the Guildford location and the Coquitlam location before trying out the Metrotown location. To quote the other reviews: HORRIBLE CUSTOMER SERVICE. You walk in, you’re told to wait for someone to tend to you - I waited almost 10min, only for the staff to say that the product I wanted “must be sold out”. Why couldn’t you stop stocking the store for one minute to tell me that!? Why did you make me wait for you to repeatedly go in and out of the back to stock one shelf!? My advice to anyone looking to try this brand: I love the brand, but GO ANYWHERE ELSE. This location will ruin your experience. If corporate is wondering why sales are flopping in this location, you might want to fire management and staff because clearly, they’re not driven to sell.
D	DeviousWizard GD on Google ★ ★ ★ ★ ★ Lovely shop and great customer service. Free summer goodies with qualifying purchase.
T	Tiffany Nguyen on Google ★ ★ ★ ★ ★ First time here,friendly staffs, Angie is really helpful.
D	Denny Chung on Google ★ ★ ★ ★ ★ This store used to be good to customer. Until One Chinese young girl tried to sell more by giving out free gifts. But she did not put the gift inside the bag. We paid and left. After we found the gift pack is missing. I went back to the store. But the attitude she showed was like I already gave you and you want more. The way she talks make you want to leave right away. I have been a customer here for years and never have received this treatment with the other servers. Because of her, I will not continue to shop here.
A	Anna T on Google ★ ★ ★ ★ ★ Worst customer service & worst attitude. The staff roll her eyes when i ask questions about the products.
P	Paramvir Kaur on Google ★ ★ ★ ★ ★ Assisting lady was so rude and making faces on Christmas eve. If person buys a gift for someone they must wanna spend on worthfull stuff that need time to choose. Worst serviceseve4
K	Káiser on Google ★ ★ ★ ★ ★ My girlfriend had the worst experience at this store (METROTOWN) while trying to exchange an unused small hand cream for shea butter hand cream. She had to wait for 30mintues just to get helped. The lady helped other customer because they were “purchasing” despite She have already waited prior. My son was able to go to the washroom and eat his snack and still haven’t been able to exchange it. sooo easy for them to get ur money but will get u to go through mountains to just exchange a little product. Ended up not exchanging the product and threw it. We are very disappointed of the service in this store in @Metrotown, Burnaby BC