Dynamite

i went into the store picked up what I wanted and Maria helped me at the checkout. Worst customer service ever! I had a few questions about the product and the policies but she was super rude in answering. I did convey my disappointment with her as I didn’t expect that kind of behaviour. Her reaction was ‘Oh’ and i left the store. Not coming back ever!

Dynamite online return/exchange policy: zero stars. Metrotown Dynamite in store customer service: 5 stars. Be careful when ordering online with this company. I am a VIP member with them and had a 25% off online promo (which I received after spending $200 with them online). I bought 2 medium leggings online, then decided to exchange them for 2 smalls instead after reading the reviews that they stretch. I couldn’t cancel the order online myself. I called their customer service number and was told that they could not cancel the order. I would have to wait until they arrived, then return them in store, then buy 2 smalls online. That was totally fine with me. I then called back to confirm that I could get my 25% promo back to order 2 small leggings instead. I was told it would be added to my account, just remind them in store to tell customer service via phone when returning them. I returned them at the Metrotown location (had a great experience in store), provided the call reference number, and the sales associate called their customer services line to ensure the return could be done and that I would be able to use my 25% to get the smalls. We were on hold with customer service for about 20 minutes, but I was glad everything worked out. A week later, I went to buy my 2 small leggings online, but the promo was missing from my account. I called them and I was told that I was given the wrong information: as I had made the error on my end (purchased mediums instead of smalls), I could not receive the 25% promo back, even as I was ready to buy them online at that moment. Their online return policy states that unless the error was made on their end, they could not rightfully honour my 25% coupon. Shop with caution.

If I could I wouldn't even give them a one star rating. I had gone to this store to return an item that I had ordered mid-July and actually did not receive the item until the end of July. I was not aware of the return date beginning when the item was shipped, I always thought it was the delivery date. Even on the app and the email I was sent stated that I had another 30 days to return the items. In store, one of the two associates that were helping was so rude and condescending towards me. Clearly this was the first time I had ordered something from Dynamite online. I would have been happy with just a store credit but that wasn't even mentioned. The return did get processed, however, I was appalled by the way I was treated. Ever since then, I have a sour taste with Dynamite and would not return to that store ever again. To top it all off when my sister asked for the associates name she stated that we don't need it, in a mean girl attitude. BE AWARE RETURN DATE BEGINS THE DAY THE ITEM IS SHIPPED.

I was exchanging a pair of sweatpants and a sweatshirt that I purchased the day before and at regular price and when I went for the exchange at the METROTOWN LOCATION , Adrianna, the cashier, said to try it on because once exchanged it became a final sale! No where on the website does it say that! So basically forcing me to try on !! She then proceeded to stamp it with the final sale on the receipt. Now if I would’ve just returned it, gotten my money back, and make a brand new purchase, it wouldn’t have been a final sale would it?? This Adrianna sales person seems to be making their own return and exchange policy. As the day before my friend had also told me she tried to return an online (not a final sale item) and was told stores don’t take online returns, again NO WHERE ON THEIR WEBSITE RETURN POLICY DOES IT DAY THAT. It clearly states that online purchases can be returned at any store or mailed back. Someone needs to revise the return policy with this sales person unless they want to keep losing business.

I love the quality of the clothes here. Never had any issue. This location has one of the best customer service. Rep is always there to help/guide with what I am looking for. Neither I had any issues while returning my online purchases.

Better to see it yourself all those clothes are the nicest ever model and still I've ever seen and the personal in there are awesome kindly service . Thanks to all and would love to see you

I was here today for a return. The cashier who helped, I didn’t catch her name but it was around lunch time but she was so accommodating! Good service.

My daughter and I received exceptional service from Christina. Very pleased with our purchases as well. Thanks again we will be back:)