Greiche & Scaff Centre Eaton

Was very well served by an optometrist at the boutique today. Customer service was top notch. I very much recommend.

Alright, so after my visit to this branch of Greiche & Scaff in Eaton Center about a month ago I was so thrilled with the service that I promised myself to leave a google review. The manager and the staff are very friendly and professional. I received the most complete and accurate eye exam I've ever had and I've been wearing glasses for 20 years now. I'll definitely be going back there annually. Great job folks. Keep it up! Note that this review only applies to the Greiche & Scaff in Eaton Center. Sadly, I can't say the same about the branch in Nihon Plaza which I had been visiting for the past 4 years or so.

Excellent care and service. Great selection of frames with quality names. I got my new titanium pair with custom fit (special adjustment) in a couple of minutes during my break. . Thank you, Florian, I will be back for new look soon.

The staff were extremely friendly and helpful, and were able to repair my glasses bought in Europe successfully, promptly and with no cost.

I was here for eye exam and contact lenses trial. I had a really bad experience with this place for the following reasons: 1) I chose an appointment with a professional on Saturday for my contact lenses trial. Only after that appointment, I was told that this optometrist only works once every week and she will be having a vacation for two weeks, meaning she will be absent for my follow-ups. I asked if someone else can take care of me, but they said I need to pay a 30$ extra. This is not the case with any other glasses store I have been. 2) They only let me try two pairs of contact lenses and pushed me to purchase. At first, my main concern was the budget and the comfort. I told the optometrist that I would not prefer a pair of lenses with large diameter because it’s uncomfortable and looks bad. Then she gave me a second pair with even larger diameter. I mean, can’t you listen to what I need? 3) Usually in other store, someone would guide me putting the lenses on and tell me what to take care of, but not at this place. 4)It takes them longer (at least ten days) to order and get the trial lenses than other glasses store such as New Look or Costco that I have been. 5)The eye exam was a little bit more pricey than other place, but the service was not better. The waiting area was very small and discomfort. 6) I called once to discuss the possibility of reschedule an appointment, but the receptionist hung up and told me she was busy at the moment. She said she would call back but I never got the call. 7) I had a file before when I was purchasing a pair of glasses, but they did not register it to their computer system. And asked me again about all my personal info when I revisit for eye exam. So basically what I want to say is: Please choose somewhere else nearby such as Newlook, they have good customer service, they are in downtown, and is less pricey. I only chose This Greiche & Scaff because it’s closer to my home, but I totally regretted.

Very helpful people and great service. I had a broken pair bought in India. They still helped me fix it in 5 mins without any cost!! Great collection too. Plan to buy my next pair here.

Horrible experience. Went in to get my glasses adjusted and the service was terrible. The lady asked if I purchased from their location with an attitude and a dirty look on her face.. then spoke poorly to the client about me while leaving. Friday, May 13, 2022.

One dark spot is enough to make a white paper disappear. Likewise the behaviour of that one gentleman in the front desk is enough to make the customer experience go down the drain. Doctor and the ladies in the optical were nice. This rating is for how we felt today because of that one person.