Goemans Appliances Stoney Creek

Name: Goemans Appliances Stoney Creek
Address: 903 Queenston Rd, Stoney Creek, ON L8G 1B6, Canada, G, Canada

4.1/5 ★ based on 8 reviews

Contact Goemans Appliances Stoney Creek

Address :	903 Queenston Rd, Stoney Creek, ON L8G 1B6, Canada
Phone :	📞 +9
Website :	https://www.goemans.com/home/locations/
Categories :	Appliance store ,
City :	G

903 Queenston Rd, Stoney Creek, ON L8G 1B6, Canada

Best Appliance store in Canada

O	Olatunde Tiamiyu on Google ★ ★ ★ ★ ★ I rarely write reviews but I had no choice but to write this review as I'm really frustrated by the way my order is being treated. To give some background, I placed an order for Thermador Appliances including panel fridge, freezer, triple wall oven, gas cooktop, dishwasher and range hood in September 2020 with a planned delivery date of November 2021 (a more than 1 year order placement). Come November 2021, some of the appliances were delivered except wall oven and the hood blower which effectively means that the gas cook top cannot be hooked up due to fire hazard and I don't have the wall oven either. As I write this review, these appliances are yet to be delivered and I have been provided shifting delivery dates every 2 weeks for the past 5 months with nobody from the Goemans able to provide an explanation why. The latest update as of today on the estimated delivery date is June 10 and 18 (7 more weeks). Our kitchen was remodelled with the specification for these appliances making it difficult for us to consider purchasing something else from another vendor. My family has been forced to eat out for the last 5 months at an additional cost to our already lean budget compounded by the inflation we are now facing.
D	David Castle on Google ★ ★ ★ ★ ★ Poor experience so far. I ordered a range and fridge at the end of October for delivery in late February or early March and was assured this would be no problem. After receiving an email in late January schedule a delivery date, full payment was demanded to confirm delivery. After I paid in full I was told that the range was not in stock would would be available a few weeks after my fridge. In addition, if I wanted the fridge to be delivered by itself, another delivery fee would be incurred. The availability date of the range has been pushed back by 2-3 weeks like clock work and it’s now April. I reached out to the salesman about other options and received no response. And no wonder, Goemans already had my money! I recognize there are supply chain issues but why schedule delivery dates and demand full payment for orders you cannot fulfil?!
D	Douglas Saunders on Google ★ ★ ★ ★ ★ We purchased a fridge, stove, microwave, wine cooler and range hood through the Stoney Creek store. (We had purchased the matching dishwasher from the Kitchener store two years previously.) Adam was the sales associate in Stoney Creek. He was amazing to work with, knew the products well and was able to meet our needs. I would highly recommend working with Adam. He helped us delay the delivery given that our renovation was delayed. We took delivery today. The two delivery men arrived exactly at the time they said they would be there. They brought the appliances in within 15 minutes, were polite and friendly. This was a great experience and we would highly recommend Goeman's to anyone purchasing appliances.
K	K Will on Google ★ ★ ★ ★ ★ Lacking customer service and communication especially from Adam the sales rep. We placed an order on Oct 30/21 for a built in microwave. At time of placing order Adam stated it would be delayed given Covid but would communicate when he best knew it would be coming in. That was the last time we heard from Adam and it is now June and we don’t have a microwave. We have attempted to contact him but to no avail. Now we are dealing with their customer service dept who have told us there is no ETA on our microwave! We came to Goemans thinking it would be a better experience then other retailers and essentially it is the same across the board. Be prepared to make your own calls to find out product updates. Very disappointed by this experience and would not recommend Goemans. Thanks for your response Goemans and I have contacted your customer service line where I was told there is no ETA so they would look into it. Well guess what? I haven’t heard anything back. So please don’t put this on Covid and back delays when your customer service can’t even follow up with customers about their inquiries. Unbelievable!
J	Jayne Lawson on Google ★ ★ ★ ★ ★ From start to finish I had no issues what so ever. I was pleasantly surprised when my new refrigerator came in well ahead of the date I was given. Delivery and pick up of my old unit was fast and efficient. Highly recommend Goemans as a first time customer
p	pootnikalexander on Google ★ ★ ★ ★ ★ Outstanding customer service! Goemans was amazing from the ease of ordering on line, to confirmations of my order and the delivery date. Everything they said they would do they did, exactly when they said they would. The delivery men were a joy to watch work; to say they were efficient is an understatement. To encounter this level of customer service is such a rare thing these days I really want to thank and commend them. I couldn't be happier!!
P	Paul Winmill on Google ★ ★ ★ ★ ★ We recently purchased a stove, microwave, range hood insert, washer and dryer from the Goemans Stoney Creek store. I was referred to Bill so emailed him in advance to book an appointment and listed our appliance needs, dimensions etc. He did his preparation in advance of our appointment and was ready with options when we arrived. His preparation made the buying experience quick and easy for us. Bill is very knowledgeable, friendly and was such a pleasure to deal with. I highly recommend Goemans and will certainly be back for any future needs.
D	David Szwarc on Google ★ ★ ★ ★ ★ Always great, attentive service when I’ve ordered from Goemans. The salesperson Faith was very helpful in deciding the right appliances for our needs, and Lee the Product Director was great in helping resolve an issue when the manufacturer’s schedule was delayed. Always pleasant and positive.