Giant Ottawa

Name: Giant Ottawa
Address: 1162 Bank St, Ottawa, ON K1S 3X8, Canada, S, Canada

4.7/5 ★ based on 8 reviews

Contact Giant Ottawa

Address :	1162 Bank St, Ottawa, ON K1S 3X8, Canada
Phone :	📞 +77
Website :	http://giantottawa.ca/
Categories :	Bicycle Shop ,
City :	S

1162 Bank St, Ottawa, ON K1S 3X8, Canada

Best Bicycle Shop in Canada

G	Giorgio on Google ★ ★ ★ ★ ★ Really nice store and very organized! Customer service was very nice and informative!
A	Adam Lake on Google ★ ★ ★ ★ ★ Currently buying my fourth bike in 10 years from this crew and I couldn't be happier with my experience so far. Super friendly staff, always asking questions to help me find the right bike for me vs. trying to sell me the most expensive bike I could afford. Service has always been great, never any grief or hassle. Value for money, Giant MTB's are second to none.
E	Elaine Kenney on Google ★ ★ ★ ★ ★ I bought my bike at Giant four years ago. Still riding the bike and thoroughly enjoying it. Their yearly tune up is a great service and if something extra has to be done on the bike, you can rely on them to do repairs. If something isn't working, they track it down and fix it. The staff is courteous and friendly. I have only good things to say about the products and service at Giant Ottawa.
J	Julie Doyon on Google ★ ★ ★ ★ ★ I am a beginner cyclist with no knowledge whatsoever of what kind of bike and supplies that I needed. Lino, took the time to help me figure out what my best options for me were. I had a lot of questions and insecurities, in which Lino was exceptionally patient with me. I recently also had to bring my sons bike in for repairs twice in the past 2 weeks. Both times, I was greeted promptly by staff, in both French and English. Very professional and pleasant staff. Both times I was there for repairs, the problems were taken care of within 10 min. Their rates for repairs are very reasonable as well. Overall my experience at Giant has been excellent. I would recommend highly to shop at this store.
S	Sergio Visneskie on Google ★ ★ ★ ★ ★ Very friendly staff, always very helpful and very informative. Giant bikes are the best bikes, and it shows in the price. If you want quality, spend the money. Highly recommend this store, excellent service.
A	Ahmad Atiya on Google ★ ★ ★ ★ ★ I was very specific in my search for a bike, and after looking for a while, I found the Giant FastRoad Advanced 1, which was exactly what I was looking for. Unfortunately, it was sold out everywhere! Luckily, Giant Ottawa had 1 left in stock, and when I called them and explained my dilemma, they made an effort to get the bike built and ready the next day so that I could drive to Ottawa to pick it up. Allen was professional, helpful, and very polite and accommodating. I appreciate the care that they took to work around my situation and have my bike ready early the next day for me to pick up. On the day of the pick up, they thoroughly went over the bike's features, adjusted it for my measurements, and helped me put it in the car. I would highly recommend Giant Ottawa to anyone. Thanks again, Allen and everyone else at Giant Ottawa! I love my new bike.
C	Christopher Fitz-Hardy on Google ★ ★ ★ ★ ★ Giant Ottawa have unbelievable customer service. They really do go above and beyond. I was especially satisfied with all the help that Jacob recently provided me. He really did go out of his way to help me out. It was very much appreciated! I have nothing but great things to say about Giant Ottawa. Love Giant bikes as well!
S	Stephen Palmer on Google ★ ★ ★ ★ ★ I had not really ridden a bike in over 30 years. Ordered a Giant bike last January. 8 months later took receipt of bike. Since then have had a few issues with gear shifting and front brake. Each time, I dealt with Jacob. And each time he was attentive to my problems and questions and did an amazing job with service. We communicated later by email with him asking how the bike was performing and how my rides were going. This is the kind of customer service that should be the norm in every shop. Big shout out to everyone at Giant Bike Shop on Bank Street and an extra thanks to Jacob. Be safe. See you in the spring.