The Cyclery

Name: The Cyclery
Address: 1115 Bank St, Ottawa, ON K1S 3X4, Canada, S, Canada

4.3/5 ★ based on 8 reviews

Contact The Cyclery

Address :	1115 Bank St, Ottawa, ON K1S 3X4, Canada
Phone :	📞 +78
Website :	https://www.thecyclery.ca/
Categories :	Bicycle Shop , Bicycle repair shop , Ski repair service , Ski shop ,
City :	S

1115 Bank St, Ottawa, ON K1S 3X4, Canada

Best Bicycle Shop in Canada

E	Evelyne LH on Google ★ ★ ★ ★ ★ After transportation of my bike by bus, the front brakes needed to be adjusted. Although the price listed for brake adjustments is $20, I was offered the service for free since it was quick to do. The three staff members I interacted with were very nice and helpful. Thanks again, I will come back!
B	Bineesh Sebastian on Google ★ ★ ★ ★ ★ Great shop, great price and services. The SNS jr ski bindings which were not available in any another stores was available here for the best price. And they installed it free.
V	Van Bo on Google ★ ★ ★ ★ ★ First time ordering from their website. Well packed and received it quickly. Will continue to order from them. Thanks
y	youssef botros on Google ★ ★ ★ ★ ★ I purchased my new gravel bike from this shop a few weeks back and within two weeks of riding, I unfortunately wiped out and broke the shifter, which was incredibly difficult to source... I looked everywhere and nothing was in stock. The Team at The Cyclery went i to solution mode and found compatible parts and installed them for me so that I can get back on the road and enjoy the rest of the season. I have been in customer service for my entire career and this shop went above and beyond to help me out. Greatly appreciated and highly recommended!
c	corazane hang on Google ★ ★ ★ ★ ★ Evan helped my colleague and I purchase a pair of Body Geometry Specialized branded spin shoes (torch 1.0 black for me, and torch 2.0 rocket red for my colleague). Great value for the shoes, was the most affordable in all of Ottawa. Evan was even kind enough to install the delta cleats to each pair after we purchased. Evan provided fantastic service, and was super knowledgable, friendly and efficient. Would highly recommend Cyclery for your biking swag needs, plz be sure to request Evan as your sales rep!
t	travelswithadiplomat “travels” on Google ★ ★ ★ ★ ★ Customer service in this place is hit and miss. It's either really, really good or really, really poor. A lot of it, I suspect, comes down to who you deal with on the day. They are great with the simple stuff: bike sales, kit, services, 24hr mechanical fixes. The long term, complicated problems tend to disappear into the void. I had to chase and chase and chase for responses on a carbon fiber repair that took far longer than it should have done. It was as though they had little interest. Yet, when I paid for their best annual service of my bike they couldn't have been more helpful. So...inconsistent is why they get three stars and probably explains why reviews here tend to be 1 star or 5 star. They can be awesome but they let themselves down a bit too often.
J	Jenna Jarvis on Google ★ ★ ★ ★ ★ After a winter of teaching and studying—and of evading the convoy who occupied Ottawa—my bicycle-shaped object was in rough shape. I brought the BSO to The Cyclery on their last working day before the Victoria Day long weekend. I don't know how I managed to lose my tire valve and rim strip entirely, but I did. The shop's affable staff replaced the worn outer tire and the lost (or liberated?) components quickly. Students, take note: the shop's reasonable pricing didn't leave a money-shaped hole in my wallet. I highly recommend the Cyclery!
C	Cyrus Hutnyk on Google ★ ★ ★ ★ ★ This store is great. Every time I’m there the staff (near all young people) are for the most part very nice and helpful in meeting your needs, whether that be looking for a product or figuring out what work needs to be done on your bike. The mechanics especially are always a delight and are very helpful with any questions you have. Great bike store in Ottawa on bank street.