Ermineskin Medical Clinic - Edmonton

I asked for a referral back in in November. Every time I call no one is able to help me. When I went in to get the referral they were dismissive and unhelpful. Dr. Richie always rushes me in and out. I am always on hold when I call. I am over this clinic. They make me feel like I am unimportant and annoying.

Honestly I would have done a 5 star review if not for one issue I keep coming up against: a busy phone line. Almost everytime I call, the "line busy" signal occurs. It takes me several tries to get through, if I can. Overall the staff here have been helpful. My doctor is professional and actually cares about my wellbeing. I just need to be able to make appointments to see my doctor... Which requires being able to call.

Would have said great experience there but if I could give 0 stars I would. NOT COOL to tell a patient thats been going for years that there doctor can't accept them in the clinic because its been "Over a year since last visit." ESPECIALLY when I call to book an appointment and she had so many openings...... SO MANY. I had options to choose from. Then, I get a call from front desk saying that because it has been a year, my doctor can't accept me.... That's just completely harsh. Empathy? None. Trying to figure out your health problems and have been dropped by your doctor? AWESOME. Trying to find a new doctor? NEXT TO IMPOSSIBLE? Struggling and feeling defeated? YUP. My entire family goes to that clinic.... They all have the same doctor... but because I was newer to the area.. and dr. Geoffrey wasn't accepting new patients... I had dr. Haraphonse. Not happy. I came out of my way to see her.........And I don't think she realizes how I would jump through hoops to do so. Still she's more knowledgeable than those walk-in clinics... but it seems pretty evident that she only has you come in for the pay cheque... was on a birth control that didn't give me issues... But getting a refill was near impossible.... I'd been prescribed a year before at once so I could go to pharmacy and pick up every 3 months.... When I drive out of my way .. 45 mins one way... was in school and working..... to go there for a whole 2 second appt... just to refill birth control? every 2 months? and if I couldn't get in there... it screws with my hormones and cycle. There was zero follow up. And when needing to see her... and she has availability.... WHY can I not come in? No reason other than the amount of time it has been since. Well... Ya I go to walk in when its more convienient based on schedule and appt. availability sometimes... but for actual assistance? where is it when needed. Thanks for adding unnecessary stress. Why is it that.... someone who has been a patient for over 5 years can't see her doctor just because life got a bit busy and she hadn't been in for a while? if you have open availability... TAKE YOUR PATIENTS IN. DON'T MAKE THEIR LIFE HARDER THAN IT ALREADY IS. now , I am sorry for the angry review. I am very frustrated. Sad, and hurt. And it sucks that finding a doctor is near impossible. That is why I am leaving this review now. I would not have this issue of searching... otherwise. Kinda really hurts my heart ... and my head... especially when there's a need for specialist referrals. Would love if you could fix this mishap. I would adjust my review if you fixed this. I do not know what I did to have no lenience on still accepting your patient.... I am sure there are many people who don't see their doctor for some time.. so I don't know why that was given as an excuse to me.

Dr.Glenn Jeffery has been since I was born. Usually don’t leave reviews but after I went in for a physical I felt I should. He was very thorough and made sure I knew what was going on every step of the way. Best doctor out there.

Dr. Glenn Jeffery has been my doc for 25 years. I don't tend to leave reviews, but I thought he deserves a thumbs up. Without question one of the most thorough and caring physicians I have ever met. A top tier professional and a really nice person. Keep up the great work. Graham

Dr.Ricthie has been my doctor for over 40 years I have always received very good medical care from Dr.Ricthie it will be very hard to find a different Doctor when he does retire from practicing medicine.

Kinga from the clinic just went above and beyond not once but TWICE, yesterday and this morning! I couldn't be more impressed with the level of service she provided, knowing well how busy and inundated with calls and requests she already is. THANK YOU KINGA!

If I could give it zero stars then I would. I have been trying to make an appointment with this place since January. I suffer from depression and I’m trying to get back on my antidepressants. So it’s a serious, time sensitive thing. The website says their hours are from 8am-8pm. You call them and the voice message you get says they’re open from 8am-4pm. So how come when I call at 830am it says they’re closed? How come when I call at 1:30pm it says they’re closed? Don’t waste your time trying to get a hold of this place. What a joke. I’m glad I’m strong enough and I’ve been able to push through 5 months without my antidepressants. Shame on you ermineskin medical clinic. Shame on you Dr. Soni.