DHL

Name: DHL
Address: 4215 Commerce Cir, Victoria, BC V8Z 6N6, Canada, Z, Canada

1.7/5 ★ based on 8 reviews

Contact DHL

Address :	4215 Commerce Cir, Victoria, BC V8Z 6N6, Canada
Phone :	📞 +877
Website :	http://www.dhl.ca/
Categories :	Courier service ,
City :	Z

4215 Commerce Cir, Victoria, BC V8Z 6N6, Canada

Best Courier service in Canada

R	Ryan Abbott on Google ★ ★ ★ ★ ★ Cannot contact their office directly and they will not delivered signing packages to a person's work place and, since they are barely ever open and never on weekends, it is impossible to receive crucial and important documents. Also, completely useless to talk to them. Negative 5 stars.
V	Vadim Rossinski on Google ★ ★ ★ ★ ★ They have improved significantly in last 12 months. First of all, now they call you and talk to you. Second, if you ask them to come back another day, they actually do. Communication and services are drastically better.
K	Karen Kramer on Google ★ ★ ★ ★ ★ Absolutely the WORST customer service. I was lied to by at least three representatives. My packages were never put on a truck yet the driver claimed he couldn't find my address even though they have delivered to me many times before. Their online chat shuts down at 4:00 and the reps on it just lie and give you false promises. I cannot believe how bad the service is and looking at other reviews I am certainly not alone I will be trying to get my shipping fees back and imagine that I will waste another day on the phone.
C	Chris Chapman on Google ★ ★ ★ ★ ★ I am forced to use this inadequate service. I spend hours on the phone trying to get deliveries done on time. I have customer service call me back to tell me , we will call you back. DHL is a joke.
M	Mya Rivers on Google ★ ★ ★ ★ ★ I would not trust them to pour water out of a shoe if the instructions were on the bottom. They left a sorry we missed you note on my door while i was home, then the note was written so badly I cad to call them. the number on the note is not in service, so I had to call their main line. 28:51 minutes later, they "sent in a request" and will call me back
M	Mary Kay on Google ★ ★ ★ ★ ★ I've ordered online and was expecting my package to arrive over a week ago but they still have failed to do so. Weve emailed back and forth with dates and times but to no avail. I've even waited for the delivery guy at the front door and still, it was a 'no show's I'm still waiting......at this point I'm going to have to bus up to the centre station but I feel I really shouldn't have too ?
C	Cory Kent on Google ★ ★ ★ ★ ★ As with the hundred other people who've not only given a low mark, but rather gave a 1 star, and most of whom wished there was a zero option, I am of the same feeling. They say they attempt delivery, but as with so many other reviews, they cannot be attempting delivery unless that means just pulling up to the home and waiting outside or just going to the door and waiting for someone to open it. They said they attempted delivery yesterday, but my phone did not ring, nor is there a missed call. They also left no card. Then they said today they delivered, but the time they sent the message that said they missed us, I had had my phone in my hand for the previous 30 minutes, and in my pocket with the volume high for the few hours before that. As so many others complain about this, it's obvious that they are not attempting delivery, yet claim that they are. And with this many reviews, and they haven't responded to all these claims, they don't seem to care a lick about the customer. Also when I get delivery from them, they charge an arbitrary fee for customs, in case they're charged when they bring it in. But customs does not always charge anything, and don't always charge this amount, so they're just making people pay on top of their standard delivery. This extra fee is not charged by UPS, FEDEX, or the USPS, when they ship to Canada. Another bad thing. Google, if you can't give someone zero stars, why not let us give .5?
K	Kirk Buhne on Google ★ ★ ★ ★ ★ DHL reports that they “attempted delivery” but they definitely did not and weeks later, well past Christmas, the package has still not arrived. Why would they update as “attempted delivery” when they know that people have cameras that show any “attempted deliveries”. I still await news of where my package is. I get other packages every week, but need to wait weeks, or perhaps forever, for packages received by DHL Victoria, but not delivered. I might understand if they have a back log or staffing issues, but if that is the case, they should report that on the delivery status page.