Bower Place Eye Centre - Red Deer

Manager and staff are very friendly and professional. The doctors next door are great and got my persciption bang on. They even helped me with contacts and picked them up right away. If you have any question about your perscription they are great for answering them and you dont feel rush.

DO NOT GO TO THIS PLACE! Male optometrist gave me a very strong prescription that damaged my eye while working on computer. Female optometrist is better but I feel sorry for her that she works there! CIndy the owner is VERY RUDE! Unprofessional. ALL ABOUT THE MONEY and not your health or great customer service! I had several problems on different occasions here. This is the only place that actually wants to CHARGE ME to get color SAMPLE contacts! Just samples to see how I like them. This place should not be in service and should be closed down! Will report to the owner of the mall as well.

I was not pleased with my service as I only had the chance to make it as for as the reception desk on my first and only appointment with Bower Place Eye Centre due to issues they had with direct billing to a prominent insurance provider. I attended the Bower Place Eye Centre in Mid December to book an appointment for a regular checkup. While booking my appointment I ensured with the receptionist that they did direct billing to insurance providers as this was something very important to me as I do not like having to mail / e-mail in receipts and having to wait to have my money reimbursed. As well I knew my benefits package would cover this expense. The receptionist ensured me that they did direct billing. I booked an appointment in January as I wanted to ensure that both my wife and I could attend, as I wanted her assistance picking out a pair of glasses after my appointment. The appointment date was tricky as both my wife and I work very hectic schedules, however we found a date which worked. On the day of the appointment my wife and I attend Bower Place Eye Centre at 09:30 am and I were met by two receptionist, both not seemingly too pleased in helping me. However I started to speak with one of the receptionists and advised her of the appointment I was there for. She confirmed some information with me and requested my insurance information. I provided her with my BLUECROSS health care insurance card. The receptionist took the card to a co-worker or hers and returned and advised that they could not direct bill, and that I would have to pay for the checkup, and wait to be reimbursed. As I am sure you can imagine this was very frustrating as this appointment was planned well in advance to ensure I could have my wife with my during this appointment, and they ensured me that they could direct bill as this was very important to me. I couldn’t believe they could not direct bill to BLUECROSS, and frankly was frustrated with the service; I told them I would cancel my appointment. I few days after I went to a nearby optometrist office and was comforted as they were able to confirm they would be able to direct bill to BLUECROSS. I was weary due to my dealings at Bower Place Eye Centre, however this optometrist office was able to confirm with my BLUECROSS card on their system that they could direct bill before I left. I am not sure if the receptionist at the Bower Place Eye Centre did not understand how to process the BLUECROSS insurance information, or was just too lazy to ask. However I can’t believe that an optometrist practice that does direct billing would not direct bill to arguably one of the most prominent health care insurance providers, BLUECROSS. For this reason I was not satisfied with the service. I had no contact with any of the optometrist or there medical staff, and this review should not reflect on their service.

I started coming all the way here from Calgary as I stopped in one day due to an emergency and had such great service I keep coming back. The doctors and staff are all very friendly and the manager Cindi is very informative and was able to answer all my questions. They are always able to direct bill to my insurance so I never have to submit it myself. I would highly recommend this place!

Great care of our families eyes. They are able to get us in within a few weeks and are happy and helpful when we are there. Dr Pang is the absolute best and the reception is smiling and friendly!

The doctor we went to was amazing! She took her time with each of my girls and gave me all the options with how to proceed. Furthermore, she was all about eye health and not just trying to sell you something.

Poor customer service, the one who pre examed my eyes raised her voice at me and my mother and very sarcastic and unnecessarily rude. We do not recommend family or friends.

I had a very rude and aggressive experience with the woman who did the pre exam tests before I seen the optometrist. She was very intolerant and even hostile with my questions during my short time with her. Unfortunately for me, this we’ll be the last time I choose to use B.P.E.C. services as I enjoyed Dr Pang very much.