Apple Sherway Gardens
3.8/5
★
based on 8 reviews
Contact Apple Sherway Gardens
| Address : | 25 The West Mall, Toronto, ON M9C 1B8, Canada |
| Phone : | 📞 +889 |
| Website : | https://www.apple.com/ca/retail/sherwaygardens%3Fcid%3Daos-ca-seo-maps |
| Categories : | |
| City : | C |
| Description : | Apple retail store selling iPhones, iPads & more in sleekly designed spaces. |
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AMRITPAL JHAJJ on Google
★ ★ ★ ★ ★ Very bad service. I have issues with my airpods and they said that you have to send to Apple support. It’s a hardware issue.Tech don’t know anything. It’s in warranty and they are not replacing. Such a bad service. Never recommend people to come in this store.
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J_C Weinbuch on Google
★ ★ ★ ★ ★ Awful service. I noticed that Steve Jobs is gone Apple has fallen. I went the change my battery since my MacBook keep sending me messages that the service was required. Once at the store they asked me to take an appointment. A few days after, during my appointment, they made a test of my battery and asked me to take another appointment to change the battery. On the third time coming to the store they told me that it would take a week to change the battery. I don't understand the point of taking appointment after appointment if at the end I need to give them my computer for a week just to change a battery that would have taken 30 min at tops to change. Lesson learned, I will never buy any other Apple products
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robin vs the world on Google
★ ★ ★ ★ ★ The store was packed and there was a fire alarm going on, i waited in line for a minute or so until Clive came to take my order. He directed me to another gentleman (who unfortunately i don’t remember the name). I spent less than 10min in the store and got everything i needed. Efficiency is the word.
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Alexander Mazzonna on Google
★ ★ ★ ★ ★ Store has plenty of staff and is laid out like any apple store. Doorway has little to no signage re: walk-in policies for shopping and the door-person put thats that gap on the customer leading to a rude encounter. Other than the apple staffer at the door the rest of the team did a great job.
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Elliot Harris on Google
★ ★ ★ ★ ★ Obviously amazing service, same as any location! I needed replacement AirPods last minute, and ran into the store. A wonderful gal working the front helped me right away, rushed to the back to make sure we had them in stock, and completely saved my day! Great store.
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tayla santanna on Google
★ ★ ★ ★ ★ I received the most AMAZING customer service by Clive at Sherway Gardens. He literally went above and beyond to make sure my standards were met and to my absolute satisfaction. He provided me such a high level of customer service that not even my provider could have done for me which is outrageous. I will absolutely be recommending anyone I know to visit the Sherway Gardens apple store location! Thank you again Clive and if I could give you 10 stars I would!
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Dhanur Bhagat on Google
★ ★ ★ ★ ★ Due to COVID protocols they have a limit on how many customers can be present inside the store at a time but they have a nicely spaced out line and the staff at the store will come to you to ask you about your requirement. Those needing help with their device could potentially be dealt with in a couple of minutes too. I was escorted inside by a friendly representative and my purchase was super quick too. They emailed me the invoice which is better than trying to save a physical copy.
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Stewart Lacey on Google
★ ★ ★ ★ ★ I went in for a Genius appointment with my wife's iPhone. It was stuck in an infinite loop boot cycle. They tried an iOS update, which failed. They said the next step was to completely wipe the phone and update again. That meant losing all the data on there. Not an option.
The reason for 1 star is that Apple either does not have the ability, or the will, to diagnose and repair their hardware. I got this phone repaired at a third party repair shop for a very reasonable price without any data loss. They were able to diagnose over the phone correctly before I even set foot in the place. THIS is the kind of service that should be expected of a premium brand like Apple. This is what we are paying for, but not getting.
And because of all this, "right to repair" is SO important to all of us now. Apple has actively fought against this with hardware and software locks on their more recent hardware. That would be fine if they could be trusted to diagnose and repair accurately and at reasonable prices. Given that this is not the case, "right to repair" needs to be enshrined in law so that we have options.
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