York Region Sleep Disorders

FYI 1. Each technician has 3 patients to serve. It takes 40 minutes to 1 hour each. If you are scheduled at 9 pm (to come) it doesn’t mean you’ll be seen at 9. It can be 11 pm to begin for you. First come first served. Come earlier than 9. 2. They use a huge amount of some sticky gel to apply wires to your head. Your hair will be “oh @@@“ by the morning. You can take a shower no problem but they don’t have a blow dryer. I was lucky it was summer. I don’t know yet if it was useful to go through the experience, will see. The experience wasn’t very pleasant due to horrible lack of sleep. My technician was very friendly.

I arrived early and ended up being called in 20 minutes after my scheduled arrival time. I was given a room and advised to unpack my belongings and the technician would be with me shortly to attach the electrodes. About five minutes later the technician came and had me sit in a chair in the hallway where he proceeded to explain he was going to attach electrodes and monitors. About five minutes later an irate patient arrived and he excused himself to go and check in at which point I was asked to vacate the room I was given and they gave it to her. I was told that I was being given the most comfortable room (which turned out to be the worst one actually). I had to sit and wait in the hallway for close to 10 minutes while the new woman figured out which room she wanted and settled herself in, constantly coming out every few seconds to ask my technician another question and interrupting our electrode application. Once all of them had been applied and I was in my room, it was nearly midnight before he came in to set me up for bed at which point he urged me to fall asleep quickly. I was asked twice to turn off my television and go to sleep despite having told him that I usually don't fall asleep until 3 AM, I also was interrupted every time my face tube came out, the technician would come into my room and turn on the main light which would wake me up and was extremely disruptive. I could hear the wheels in his chair rolling around on the floor all night long, I heard them laughing and talking, I could hear other people snoring, I could hear water running in the pipes, I could smell the food they prepared at 4 am....despite the GORGEOUS pictures advertised, my bed was sagging in the centre and was extraordinarily uncomfortable, not to mention I had very little area to store my belongings. I could not sleep in a comfortable position's because of the monitor that was placed on my thumb that did not fit me and had to be replaced multiple times so I was advised to keep my thumb up and out of the covers all night long. It has been over nine weeks and I still have not seen or heard of results, neither has my doctor. If you are scheduled at this clinic or if your doctor recommends sending you here, I highly advise you to find another OHIP covered clinic elsewhere and ask for a referral to the clinic because this one is not one I would recommend.

I had my first sleep study two months ago. I see reports here of everything being very clean. This was not my experience. I wrote a message about the blanket of dust under the bed and how uncomfortable it made me for several weeks following that testing due to allergies. I spoke with the doctor about it and he apologized. At my appointment last night, I looked under the bed in room 2 and there was a horrible amount of dust and dirt and a big bag of bundled bedding. When I mentioned the dirt to the technician, she said that she just comes and goes like me...she is not the cleaner. She said that I should report my unhappiness to the receptionist. When I moved into the hall to find a receptionist, my tech informed me that there was no receptionist at the desk that evening. The lack of cleanliness sets me up again for congestion and discomfort for a few weeks again. This is unacceptable for a medical facility isn't it?

My room #7 was nothing like the online pics. The sheets had holes in them, there were black scuff marks on the walls and doors, the door was filthy from handling, the chair I had to sit in to get set up was covered with a towel 'cause it was so dirty, I heard staff talking all night, heard water running thru the pipes all night, there was light from the hallway shining brightly under the door and thru the sides, there was no where to place my glasses or water on the night stand 'cause it was covered with electrical stuff, no where to place personal belonging except the floor. Only good thing was the washroom, clean and spacious.

Look, this is not a fun experience. However, the staff was extremely helpful, considerate and competent (albeit extremely overqualified for their jobs). I found it to be really clean. I felt safe, which is important to me. Dr Ong is great. All in all a very helpful experience.

I was extremely impressed by the level of professionalism. Technician addressed any concerns and very corteous as well. Room and washroom areas were very clean. Bedding as well and quite comfortable. When I needed to get up in the nught, tech was there in an instant. All round top notch experience. Thank you.

They do not pick up the phone. I have been trying to book an appointment from them for half a year after being told I would be called by a representative to arrange for one. They have not answered a single one of my phone calls or responded to my voice mails.

The rooms were clean and comfortable. The staff were very professional and made you feel comfortable. The problem is the amount of time it takes to get your results. They clearly do not have enough doctors so be prepared to wait months for your results. I recently had a sleep study with my mask so they could figure out what pressure is best and I have to wait until July to get an appt with the doctor. So basically I will be waiting 3 months to see what my pressure should be set at to reduce my events.