VCA Canada McKenzie Towne Animal Hospital - Calgary

Great and caring vet, Dr Marty is wonderful as well as the rest of the team. Good place to trust your fur babies.

There are truly no words for the experience we had with Dr. Cormack. A person with her demeanour and lack of compassion should not work with people or animals. We brought our dog in to be assessed for a mass. Dr. Cormack was comfortable treating it palliatively. Without seeing our dog again, she insisted our dog was experiencing too much pain. She requested us to come by for a recheck. Her request was made through a text message service. Fast forward a few weeks and Dr. Cormack demands we come in for a recheck or she is going to file a complaint with the Calgary Humane Society on us. We bring our dog in. She barely looks at our dog and makes a judgement call - surgery or euthanasia. Upon this, my husband walked out of the appointment, appalled by her approach. I followed up with a phone call and Dr. Cormack demonstrated a level of unprofessionalism and lack of compassion that I cannot even explain. She proceeded to give me the same options - surgery or euthanasia. We had a week to decide or she would be calling CHS. We called around to get in for a second opinion and were able to secure an appointment with a non-VCA clinic the next day. Not even 24 hrs after our recheck appointment with Dr. Cormack, I received a call from CHS that she filed a complaint against us for “neglecting our pet and not providing adequate care” I explained my side of the story to the peace officer. She understood my confusion with Dr. Cormack’s approach and directive. The second opinion we received was a completely different approach. The vet we saw was kind, compassionate and took the time to examine our dog in detail. The vet saw our dog had a good quality of life, yes she has cancer but she is happy, eating, playing and not showing signs of pain. She has discomfort but not pain. The vet was willing to continue to treat our dog palliatively until her quality of life began to diminish. We have been patients of McKenzie Towne Animal Clinic since 2012. However since they moved over to being a VCA clinic, they have become horrible. Upon sharing our recent experience, we have heard from MANY people that VCA is full of money grab attempts, and threats. I will never return to a VCA clinic nor will I recommend a VCA clinic to anyone. I would especially steer clear of Dr. Cormack. She has no place in animal medicine.

Dr Justine Williams, Tracy Wicks, the girls working up front, all provide outstanding care and attention to your animals. I am very grateful for the compassionate care offered and know my animals are in good hands when we visit. Highly recommend!

Great team who loves pets as much as their owners. They take the time to explain everything, discussing costs before doing anything. My dog is well taken care of and is never afraid to visit.

Extremely disappointed with the front desk service during our visit. They were unfriendly and lazy!!!! We were asking questions about our VCA careplan. We pay almost $100 a month, of course we want to use up all the remaining service that we can use. They were unapproachable to begin with. They didn't even say Hi when we came in. They didn't acknowledge us at all. And the way they answered our questions, they were very condescending. Instead of educating us about what we can do, they made it seem like we were burdening them with our concerns and just by being there. They didn't really answer our questions, it's like they were already expecting us to know what to do. All the vets that we had in this clinic in the past were amazing. But oh my god, the two receptionists during our visit on the afternoon of December 14, 2021 were extremely rude and made us feel uncomfortable. We didn't get the support/ service that we need for what it's worth.

The vet wanted to give my new puppy medication . However my dog having MDR1 gene defect means there are certain meds that cant be given to him. As I explained this to the vet and gave her the information the breeder had given me. She took it to the back and spent a good 10 mins making fun of it with her colleague loudly while I was waiting in reception to see what she recommended on giving him as an option . While I never said we couldn't use anything on the list my concern was just making sure she was aware of the fact he had been genetically tested and had this mutation and this was the info I got. It was extremely disheartening having to listen and sit through the entire conversation. All I wanted was the safety and wellbeing of my dog taken care of and I did not find that here.

We have been going to this vet clinic for over 15 years. All the staff are incredibly friendly and compassionate. The vets have helped guide us in giving our pets the best care but also conscious of how that may burden our wallets. We are so happy to have found this clinic and will continue coming here for years to come. Thank you for the continued outstanding care!!

Vet Marty is phenomenal! He's taken care of our dogs for over 20 years, and I can't say enough about his compassion and professionalism, never pushing a costly decision when another choice can be tried first. He's held the puppies for their first shots, and held their paws at their end. The staff is very polite and accommodating. Excellent care!! Thanks for all you do!!