TRIO Fertility

I have just switched to TRIO from Mount Sinai, and the first few experiences have been positive. The TRIO secretaries are prompt in replying to messages and very professional. There is a long wait to have the call with the doctor, but overall, I am pleased with the experience so far.

I’ve only had one phone call Meeting to start the next journey on our lives. Dr. Mahesan provided me with honest information and I felt comfortable talking with him and it made me more excited about this next possibility. His executive assistant Jennifer has been SO MUCH help. I was overwhelmed with all the tests I need to do but she phoned me right away and went through all the steps with me and made me so calm. I am excited to see what comes from this but so far I have nothing bad to say - only positive! Thank you Trio for coming into my life! Positive thoughts for us! UPDATE: Now that I’ve been at this clinic for a few months, my review above officially stands. What an amazing clinic. ALL of the staff at Trio are so friendly and professional. They provide you everything you need and obviously in a timely manner. I’m so happy that my doctor recommended Trio! Highly recommend

0 stars. WORST fertility clinic in Ontario - avoid at all costs. ZERO patient care, completely incapable staff. Some of the Doctors are admittedly ok, but the other half are NOT so it is a gamble who you get on any given day for procedures. More importantly >90% of their admin and nurse staff are beyond terrible. They don't know or care about your name and never know your case details, they are beyond rude, and make mistakes constantly: everything from providing the wrong instructions for medications to not even being able to get billing correct! IF you can overlook the rude and awful staff, be wary from a medical standpoint. In the year I've been stuck with them (it is VERY hard to change clinics once you begin a process or I'd have left long ago) they have also made countless errors (from improper medication or protocol administration to administrative errors) that resulted in MULTIPLE lost months of treatment not due to fertility, but due to clinic errors. Anyone going through this process knows you cannot afford to lose additional time due to incompetence. UPDATE TO REVIEW: I could not believe that Trio had the audacity to respond to this review and try and imply it was due to 'stress' and 'being emotional' from infertility issues. If you need any proof of their non existent patient care - this is a perfect example. Furthermore: 1. If they were so 'alarmed' by these allegations they would have responded to the MULTIPLE complaints submitted to the practice through their internal 'process'. 2. I am not even at the clinic due to infertility issues, solely because a sperm donor is being used and otherwise (luckily) have excellent health and fertility. The ONLY reason for being a patient this long is because more than 6 months have been lost due to clinic errors and incompetence (everything from botched embryo transfers due to Dr error to missed cycles due to admin staff not processing Day 1s properly). I feel absolutely terrible for the women at this clinic who have fertility issues and are losing time and being ignored / told it is because of fertility instead of the clinic taking responsibility for their incompetence. I cannot stress enough - AVOID THIS PLACE AT ALL COSTS.

We have been with Trio since 2018, first with Dr Hartman and now with Dr Phillips. Shortly after the live birth of our baby boy in 2020, we were devastated when Dr Hartman left for another clinic. However, we couldn’t be happier with the care we’ve received from Dr Phillips since returning to Trio in 2021 on our journey to grow our family once again. Dr Phillips is caring, thorough and thoughtful. She never makes us feel rushed during an appointment, always ensuring she answers all questions we have. She is also up to date on current research, which we love. I feel at peace and calm knowing our embryos are so safe in her hands. Her assistant Bridgette is also lovely and quick to respond to emails!

I have to be honest-I had a rocky start with Trio (I attend the downtown location). My first doctor was so kind but not very competent and a misdiagnosis and false optimism lost me several months of appropriate treatment. I later realized she was not actually a reproductive endocrinologist. She also left the clinic abruptly and no one told me. I was given the run-around for weeks until I was finally assigned a new physician. Things improved a lot after that. Dr. Mahesan has been great, and his nurses and administrative assistant are so responsive! For those of us that don’t have very flexible work schedules, efficiency is essential. Trio is a well-oiled machine. My appointments are always right on time. They are quite conservative/evidence-based here, which I also appreciate, but if you are looking for “kitchen sink” protocols and all kinds of experimental add-ons, then this might not be the clinic for you.

My first contact was with the booking specialists they were really accommodating and friendly especially Jennifer the doctors secretary.My consultation with Dr.Mahasen was so informative. He gave me honesty and made me feel confident with the suggestions he gave me for my treatment plan. He also took his time to explain things and did not rush with me. I’m excited for the future and to start my journey with TRIO hopefully it will be better than my previous experience!

Initially I was at CREATE and had a very negative experience. I switched to TRIO and had Dr. Perry, who was very down to earth. Unfortunately, she's moved on. The new doctor I was assigned has been professional and attentive. Most of all, the nurses are great. They spend the most time with you, and really cheer you on during the process. It has been a long journey, but I got 7 embryos during my funded IVF cycle and I'm readying myself for a transfer in a few months. TRIO seems to be a bit more expensive than other clinics, but I've found their organization and quality of care worth it.

We had a virtual appointment with Dr. Chang recently and he was very informative and kind. It was the first time I felt like we weren’t treated like just a number. He gave us the time to have a great conversation and explained the process and what our best options were. He was not pushy or in a rush to get us off the phone. It was actually a refreshing call and I am very happy with the initial meeting.