Tiffany & Co.

Staff were very helpful over the course of a few weeks when I was deciding to purchase my fiancée her ring. I initially bought her a bracelet there, and it was the staff's help and understanding with my lack of knowledge for nice jewelery that made it a positive buying experience. I'd definitely go back.

Great service from great people. Leah was super helpful as such this resulted in a great experience. I can't wait for next time! Thanks so much!

Staff was very helpful! Our original sales associate was very nice and not pushy at all. We ended purchasing a matching set of wedding bands. I do have to give Alex a special mention. My wedding band turned out to be a tad too big. He helped me track down the size I needed and got it shipped to the store the next day! Not bad for a guy that’s just been working there for 5 days. Keep up the great service and thank you!

As someone who has been a returning customer and has spent over 10k at this store, their service was awful. They were rude when I wanted to cancel an order that I had not received yet even though I was not informed I couldn’t cancel it, until the item came in which was getting shipped to the store. Will not come back here to these rude people.

love this location! everyone is really nice and helpful, thank you so much for cleaning my necklaces and bracelets, they always come looking like new! <3

Terrible experience here today. The sales lady "helping" us was very impatient and unwilling to help. I wanted to try a necklace in yellow gold as I had recently bought one in rose gold but wanted to retry the yellow gold. After she checked, she said they didn't have it anymore, and told me that I can order one, but I really wanted to try it on before committing to ordering so I was thinking on what I should do. But there was a yellow gold necklace of the same design (different pendant size) on display RIGHT IN FRONT of her, and I had to ask her MYSELF if I could try it on. Why couldn't she have suggested it first if she wanted to be helpful?? As I was trying it on, she asked me in an annoyed tone "Have you decided?" It hasn't even been 2 minutes, and even if I took longer, she needs to wait and not show impatience!! There were no other customers around either and she wasn't busy at all. As I turned around away from the mirror to give the necklace back, she already had her hand out as if she waited for so long. The overall high rating this branch has is a shock to me. Maybe it was because it was an exchange, which means no commission hence the bad service? Is that how it is?? Unbelievable. Buying or exchanging, a customer is a customer. Please revise your customer service etiquette.

Terrible experience with bringing my necklace here to get it fixed. In Jan 2022, I took my bracelet in to get it fixed. I was "helped" by a caucasian lady here who was very rude and didn't take the time to actually help me. She rushed me and bascially wanted to shoo me out of the store because I wasn't here to purchase. When she examined my necklace, she indicated my necklace has been stretched out and I should get a new one. At that time, I just had a horrible feeling from her so instead of sending my necklace out with her, I took my necklace home and decided to come back later so I could be serviced by someone else. In Feb 2022, I went back and I was helped by an Asian man. No issues there, he was very professional and took the time to do all the paperwork and took my necklace seriously. When I asked him if my necklace was "stretched out", he measured it and told me no. So clearly, the first lady just wanted to sell me something that I didn't need and basically lied to benefit her own commission. When I came back to pick up my necklace at the end of Feb, I was again helped by the rude lady that I dealt with when I came in Jan. I was already not impressed. Again, she was very rushed with me as I wasn't here to make a purchase. The feeling that she gave me was terrible. After I signed the papers, I felt as if she didn't even want to take the time to show me my necklace was fixed. Just awful feeling. The worst part was, as I was about to leave the store, I asked her for a bag to put my necklace as I didn't have a purse with me when I picked up the necklace. Lo and behold, she refused!!! She refused to give me a green Tiffany bag. She told me "we ONLY have big white paper bags". At that point, I just wanted to roll my eyes. How petty can this lady be? It’s a paper bag with literally no value. At the end of the day, I was still customer as I had to pay $73 to send my necklace in to get it fixed. I am not sure why she refused to give me a small Tiffany bag. And instead, would want her customer to risk losing her necklace. Words can't explain how petty this sales lady is. The overall experience was terrible. Part of shopping at Tiffany's is to have a luxury feel and receive luxury service. I definitely did not get that when I took my necklace in.

Thank you Phil for your patience and suggestions. I love my bracelet and received a lot of compliments already. From security staff to the sales staff, every one is always welcoming and helpful. Always had a great experience. Thank you to everyone at Tiffany, Chinook mall.