Sunwire Inc.
4.3/5
β
based on 8 reviews
Contact Sunwire Inc.
| Address : | 850 Barry Downe Rd 3rd Floor, Sudbury, ON P3A 3T7, Canada |
| Phone : | π +7777 |
| Website : | https://www.sunwire.ca/ |
| Categories : | |
| City : | A |
|
t
|
tim buddy on Google
β β β β β Sunwire advertises themselves as providing fast, reliable and affordable internet. After signing up [ payment by Visa ] I was given a time frame of 4 to7 days for activation.
I'm now heading into week 4 without service. Boy oh boy at what point do the words fast and reliable come into play?
A technician did arrive on day 9 but claimed unable to do the connection needing help and hurriedly left. ( in reality it's a 1 man , 15 minute job ) Thanks for wasting my afternoon.
On a visit to sunwire thereafter , I was brushed off and told to be patient as they work on a 3rd party time frame.
My patience has worn thin since I still have no confirmed activation date.
" HOW MUCH LONGER "
mandatory 1 star allotted to friendly staff.
|
|
I
|
Ivan Cordova on Google
β β β β β After weeks of getting low upload speeds and sudden modem auto-restarts, they sent me a new modem. This new one was supposed to have been provisioned. It wasn't. The old one had been disconnected by them already. After 72 hours without any Internet service and they giving me the same typical BS: the phone line hasn't replied to us, I canceled.
|
|
M
|
Margaret Spencer on Google
β β β β β I don't ever leave bad reviews, but this company has been so incredibly unreliable that I feel the need to share in the hopes of helping other future customers. I have been without internet for a while now and Sunwire has put in zero effort to help me, despite having charged me. They ended up booking an appointment for a technician to come fix the issue, days after when I initially contacted them. I took the day off work, as they gave me a 12-5pm window for an appointment, but the technician never showed up. No one bothered to call me, so I called Sunwire and they were not able to tell my why the technician didn't show up. They told me they would call me with information regarding what happened, but I haven't heard anything back. Currently looking into more reliable companies in the area.
|
|
P
|
Parveen Nangia on Google
β β β β β Good and very helpful staff. Technical support is provided immediately during the day. However, I am not satisfied with the download speed I am getting - it is far-far less than what I signed up and am paying for.
|
|
H
|
Hillary Calvert on Google
β β β β β Iβve been with Sunwire for over a year and I couldnβt be happier.
Their pricing is, hands down, the best Iβve found, the service is fast and reliable AND they serve rural areas!
Add to that, their friendly, knowledgeable and attentive customer service reps and you wonβt believe your luck in finding an internet provider that youβll want to recommend to, well, everyone.
Way to go Sunwireβ¦thanks for keeping it real.
|
|
S
|
SherΔ« Lynn on Google
β β β β β Easy to select your preferred packages, equipment can be shipped to your house for set up, and it's not very expensive!! I've had internet with them when they were first open and I've never had an issue.
|
|
S
|
SherΔ± Lynn on Google
β β β β β We went in to get wifi and a tv package. It was super easy to pick our package, we gave the code word 'HOT' to wave the activation fee (from hot 93.5) and paid the first payment. Our equipment will arrive at our house in a few business days!
|
|
D
|
Danielle Robinson on Google
β β β β β I signed up about 5 weeks ago, and so far, so great! Sign up process was easy. I signed up online, my modem and router was then shipped to me, along with easy to understand, descriptive instructions on how to connect/hook up. I did encounter connection issues but the caller support was wonderful. Unfortanutely I still ended up needing a person to come to my home, which they werent able to send someone for nearly a whole week. That timing was the only downfall. Otherwise customer service all around was great, and the connection reliability and speed have been great so far. Bonus - the price is great! Highly recommend!
|
Write some of your reviews for the company Sunwire Inc.
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Telecommunications service provider,
Nearby places Sunwire Inc.
