Structube
3.7/5
★
based on 8 reviews
Contact Structube
| Address : | 3050 Vega Blvd #10A, Mississauga, ON L5L 5X8, Canada |
| Phone : | 📞 +9999 |
| Website : | https://www.structube.com/en/our-stores/mississauga-erin-mills |
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| City : | L |
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Lucatoni on Google
★ ★ ★ ★ ★ We went to buy a desk, roamed around the place no one bothered us. When we were ready to purchase the person was friendly and helpful. Great stuff
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Kosta Zidros on Google
★ ★ ★ ★ ★ One of the worst customer service experiences I’ve ever had. Bought a large canvas removed the cardboard packaging, left the canvas in the original plastic wrap. Tried to return it, was told it can only be returned with the shipping packaging. Nothing was ever explained at time of purchase & the manager ( ID: 1470 ) of the store was very rude blaming me for the miscommunication of the return policy. Nothing was communicated & its still in the original plastic seal yet it’s expected for the piece to be returned in the shipping cardboard packaging.
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Wendy Middleton on Google
★ ★ ★ ★ ★ Just looking at other reviews and seeing consistent reviews about poor service. Glad it wasn't just me, 6 staff working 4 standing behind the counter and we were completely ignored. Head office, looking for reasons for the store to be flat in sales, there's your answer.
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Lavita Dsouza on Google
★ ★ ★ ★ ★ All the negative reviews are 100% true.Worst ever customer service. Spoke to a guy called Burt who was extremely rude. I asked to check if a particular sofa was available and he said he does'nt know/ does'nt have access to a computer and literally hung up.
It's really mind boggling how such people are hired in a service industry! Stay away from this location. Good luck Structube at this location to stay in business for much longer!
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Shamia Dewan on Google
★ ★ ★ ★ ★ Extremely difficult to deal with it. Everyone has a different answer and no one knows the correct return policy really. Items are cheap to buy but the long run you are paying for in convenience for returning an item or exchanging an item.
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Review review on Google
★ ★ ★ ★ ★ We paid for Jerry dinning table but it has been more than 3 months and the table has not yet arrived. The delivery date keeps on shifting every month. Therefore, my advice to future customer is don’t believe in the future delivery date mentioned on the website as they keep on changing. When you call their helpline they don’t care to make sure goods are delivered but are told to cancel the order and take the money back. This is creating a very bad image to the brand.
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Jason Adrian on Google
★ ★ ★ ★ ★ Great store, priced well. The sales associate I dealt with was extremely helpful and transparent about delays and what to expect.
Based on the other reviews, it seems like a bunch of entitled Karens have finally left their WFH dungeons and are out for minimum wage blood. Some of you could use an attitude adjustment. Pathetic.
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Ashmit on Google
★ ★ ★ ★ ★ If you are looking for a place to get amazing customer service then this location of Structube is the place for you. The manager Rick is incredible with both his knowledge of the products and his extremely strong interpersonal skills. He made my wife and I feel as though our order was his number one priority. We went there in September to place our order and despite many items being on back order Rick ensured that all our items arrived in good condition and on the time they were expected in stock. This five star review would have been earned solely on the preceding basis, however, many items arrived from the warehouse damaged or in poor condition. Rick months and months later still remembered our order and when those back order items were damaged and not assembled correctly, he personally saw to it that the items were replaced or reassembled correctly. Simply put, Rick treated our order as though it was his own. He was able to emphasize and troubleshoot our issues effectively in a very timely manner, and he made us feel comfortable every step of the way. Want some well priced furniture with amazing customer service? Go see Rick. Thanks again Rick for all your help!
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