Southgate Audi

Rick Young is truly a credit to the profession. After dealing with the charlatans, fraudsters, snake oil aficionados, and the random assortment of buffoons the car sales industry employs - I was convinced the exasperation I was feeling would last forever. There were nights I would wake in a cold sweat, shaking with existential dread, terrified I would have to spend another day milling about a car dealership waiting for a salesman to call me "bro" for the 19th time that day. I visited Southgate Audi, hat in hand: desperately praying that someone there would give me an honest interaction. Someone could be the beacon of light the industry so woefully deserves. I was introduced to Rick, and within a few moments I realized that I had met a true gentleman in every sense of the word. I found myself sitting across the desk from Rick, and couldn't help but feel a smile creeping over my face. As he was explaining the process going forward, I felt a hush fall over the room. Is this what it feels like to be taken to a candlelit dinner? To be wined, dined, and treated to a good time? I could get used to this. His execution? Elegant. His honesty? Unparalleled. His demeanour? Superlative. Before I knew it, I had found the car I was looking for. I was elated that my search was finally over, but moreover, that I wouldn't be relegated to riding a bicycle. I find spandex bicycle shorts both too revealing, and subjecting my coworkers to that sight would land me in a penitentiary. After signing the paperwork, I was introduced to another outstanding individual: Illya. Illya can be many things, but I've come to know him as the epitome of integrity, diligence, and charm. I couldn't imagine a nicer guy, and the paperwork process was completed in the most friendly and upfront manner that I've ever experienced. I'm genuinely blown-away that this type of interaction can be had in the car industry, let alone the car industry in Edmonton. Not a "bro" to be had throughout the entire interaction. I couldn't be more pleased. Following that, I met someone named Marco. He was a quiet young man, eyes brimming with excitement and enthusiasm. As a prominent recipient of the coveted "employee-of-the-month" award, I knew I was in good hands as he helped me through the technology portion of the car delivery process. He exhibited a helpfulness and enthusiasm that I wish I had the energy to exude. To summarize: If you're looking for a new Audi, this is the only place you need to shop. Audi Edmonton North was a colossal disappointment, and almost ruined the prospect of buying a new car for me. I am extremely grateful and thankful that I could interact with Rick, Illya, and Marco here at Southgate. They made the experience totally delightful, and I can't think of a better group of people to do business with.

Harry our salesman was awesome to deal with, he was so helpful with sending us a detailed video of our car because we live in Calgary and couldn’t see the car in person. He helped so much with facilitating us to have the car perfect for when we picked it up. Paulette was so sweet and bubbly and offered us bottled water and cookies when she greeted us at the door. Jason, the sales manager was so accommodating to listen to any of our questions and he addressed all of our needs with the car and worked out a fair deal for both parties. We finished our visit with Amanda the finance girl and she was very detailed and we had some good laughs! Their customer service was great from start to finish from everyone who we came in contact with! We would highly recommend South Gate Audi - worth the drive from Calgary - 5 stars ⭐️⭐️⭐️⭐️⭐️

I just want to make a minute to rate my recent experience at Audi Southgate Maintenance Department. Solid Service.These guys are Knowledgeable and professional. I had received excellent professional customer service. I LOVE IT 10/10 would recommend Terry Kupsch I appreciate the excellent service you provided on my last service December 8/ 2021 Thank you so much !

amazing service from the service department. prompt, efficient, and very fairly priced from a dealership. all the service reps i’ve dealt with have been personable, friendly and communicated with me effectively through out the time that my car was in their hands as well as with follow up check ins.

I just recently purchased my second car from Southgate Audi. They go above and beyond for their customers and make you feel at home. Service department makes maintenance a breeze. I would highly recommend checking them out.

Bought a 2017 A3 and was so happy with my experience. I was sold on the vehicle so it was just a matter of numbers. Amanda in finance was so attentive and thoughtful through the process. She went over every detail and made sure I understood and agreed with all the terms. She was able to lock me in at an incredible finance rate and offer me cosmetic packages that practically pay for themselves. She even registered my car and got me a license plate when I came to pick up my vehicle! I felt like a really valued customer and everyone I interacted with was very pleasant and kind. Would definitely recommend this dealership for anyone looking for new or used cars of any make.

Recently bought my first Audi, and Southgate made the whole experience amazing. Tim was our sales guy and he was hands down very knowledgeable and easy to deal with. He has such a great attitude! The environment within this place was very welcoming. We worked with Amanda in finance, and she was also amazing and explained everything down to its fine detail. She had no problems explaining things that we didn't understand. One thing that stood out to me was she was very personable and it's nice to see someone who cared. This place is amazing and I wouldn't hesitate to refer anyone to Southgate. We will be going to this place in the future with no hesitation.

I had a great experience from start to finish. Started with the 2am dream car shopping online. Spotted a recent RS 7 trade-in. Wrote an inquiry. Received a prompt reply from Rory the next morning. Some back and forth between Rory, manager Jason and myself to make the numbers work with my cash, trade in and financing payments. Drove there overnight and was delighted the next day when Anastasia discovered that I was eligible for an even better financing rate that I had initially expected. Anastasia basically upgraded me from my black S4 to a white RS7 for an additional 19 dollars per month on my payments. I save that in car washes. Drove from northern BC to Edmonton Friday night. Into the dealership by 830am. Trade in and financing completed and back on the road before noon. They even took my call after hours with a few questions about my car while I was on the road home. A great experience all around.