Royal Pizza - Edmonton

Use this location all the time, never had an issue. Last time ordering a pizza the pizza came and the toppings were barely on the pizza. Something not normal from a royal pizza . So i called and let the girl know on the phone about my complaint with no issues and she kindly said she would put a credit on my account. Called today to order the same pizza i always do. Ask about the credit on file to only get told i talked to a Ryan who i dont even know and used profanity. I asked about how this is possible when i talked to a girl the last time. Idk if they dont like complaints about being cheap but black listing an individual with made up allegations is ridiculous. I wont be using this location ever again. But thats ok as i said. They have been extremely cheap on toppings and for their motto being a classic style you come to love i have found they have frequently not been living up to reputation. Update to response: Replying to reviews doesnt change the fact that false notes were placed on my file after making a courteous complaint a week earlier with no issues at the time. To later be falsely accused of something i havent done. How about you waste less time responding to reviews about poor food quality and try actually remedying the situation. I wouldn't waste my time writing the original review or an update if i was belligerent in the first place. Side note: After going through more reviews, Ryan is the owner and has given more than one customer problems after calling to complain about less than satisfactory service or food. He is clearly the problem at this location and was the individual who put the note on my file without even talking to him. Will never buy here again.

We are a Monday spaghetti family and can't say enough great things about this location! The staff are always friendly, welcoming, and provide excellent service. The food is always hot, delicious, and fills you right up!

Typically good pizza, this time not so much. The pizza doesn’t have cheese on it, as in I can see the crust. But The delivery driver was nice. Message saying store would contact me … still haven’t been contacted. Won’t be ordering from here again

Absolutely spectacular service this evening. Our server kim was friendly and made sure we were completely cared for. Her hard work really made for an enjoyable meal. The food was delicious as always.

We ordered two large pizzas (Greek and Beef and Mushrooms). The pizzas had very little cheese topping. However, the crust was good. We asked for hot sauce with the two pizza. They gave it to us in individual portion souffle condiment cups and charged $3 for the hot sauce. I remember Royal Pizza used to have a lot of cheese on their pizza. We were disappointed.

I don't often think of pizza places as a good option to stop by and sit down in as a restaurant but this is such a place. The decor is nice, there isn't loud music making it hard to talk if you're trying to do a lunch meeting, and the food is good. Obviously it's pretty empty these days with the vaccine passport rules recently coming into effect.

Just had delivery from this location. Was fantastic. Arrived earlier than anticipated. Pizza was awesome. Sorry Strathcona location but it was even better than yours. Greek salad was huge for a starter. Looking forward to ordering from here again

You seriously have to try the spaghetti pizza. It is now my preferred way to have spaghetti. It's so cheesy and the sauce is well made. The location has nice ambiance for friends gathering.