SoftMoc
3.3/5
★
based on 8 reviews
Contact SoftMoc
| Address : | 4700 Kingsway, Burnaby, BC V5H 4N2, Canada |
| Phone : | 📞 +999 |
| Website : | http://www.softmoc.com/ |
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Blake Teel on Google
★ ★ ★ ★ ★ Lin, the manager, was the most disrespectful, rude and unprofessional human being I have come across in the customer service industry! Her literal JOB is CUSTOMER SERVICE, and yet she has the audacity to mock, laugh and insult paying customers. How the hell she came into being manager, blows my mind! Softmoc, you really do a terrible job in hiring! Lin, learn how to deal with customers! So condescending! I hope no one deals with someone as horrific as her.
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Christinehamilton Christinehamilton on Google
★ ★ ★ ★ ★ I LOVE SOFT MOC ! Great styles and always great quality a decent prices.
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Glenn Redbear on Google
★ ★ ★ ★ ★ Staff member was very helpful and pleasant. Many pairs of quality footwear. More about function than flash
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Yaathavan Suresh on Google
★ ★ ★ ★ ★ I think it was the manager of the store but she was the most rude and condescending person I've ever met. Told me to go to a different location to exchange the damaged boots they sold me. She didn't offer to do it online and was extremely dismissive of my time. Do not shop here go to Browns or journeys around the corner
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Arthur Cheng on Google
★ ★ ★ ★ ★ Clean and light shopping floor. Shopping space is ok. Benches available for testing shoes. Employee is basically nice and friendly. Price is good with discounts. Check out speed is normal. Credit cards accepted. Mall public restrooms available nearby. Free mall parking lot available.
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Claudia Chamzuk on Google
★ ★ ★ ★ ★ I went to the store to get a pair of shoes for my mother for Christmas. While I was going to wrap them, I noticed that there was only one shoe in the box. I have called the store 3 or 4 times and I have been sent to their full voicemail box each time. I am very concerned that no one there checked the box to make sure that both the shoes were there.
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Elsa on Google
★ ★ ★ ★ ★ I tried on the display shoe and asked the associate for a different size, but she told me they didn't carry the shoe, the same shoe that I took off the shelf..
Perhaps she was new and wasn't familiar with the inventory, but she didn't even try to see what shoe I was referring to. I did end up purchasing online and it was such a smooth process. The shoes came within 2 days! Amazing!
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Ads on Google
★ ★ ★ ★ ★ Worst online shopping experience ever, never, ever again.
I bought my friend a gift for online store pickup (having to pay 3 bucks for this). As you can see from the photos, they seem to have never been in box nor new - only the lord knows, maybe a prior return or just a spare pair they found in the warehouse.. flip flops were damaged, dusty and scratched then thrown into a plastic bag. An ultimate slap in the face.
Customer service online were forgiving and friendly, however I have to be honest and I have to go out my way to package these in box (so I now have to gather a box since they didn't give me one) and drop them off. Not impressed at all. What's worse is that these may go back in the warehouse for some other poor victim who may end up with them.
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