书亦烧仙草 Shuyi Tealicious

***Update April 20th 2021*** I am back already folks !!! Their app is quick and easy to use. Their ingredients, flavour and options are absolute Top Shelf here !!! If you are a fan of awesome and authentic tasting bubble tea, then give it a try and let us all know what your thoughts are. I will try a few more times and if the consistency is there, then I will upgrade this to a 5 Star Home Run outta the park and into the street below !!! ---------------------------------------------------------------------------------- Alright folks, today I was in the mood for some good milk tea. I still remember trying my first bubble tea way back in 1999. How time has flown by... This location is on the way from my property viewings at the Pemberton Condos around the corner today so I thought that I would hit them up and report back. I have read that the wait times are LONG !!! So I heeded the advice from our fellow reviewers and guides to order via their app. It definitely makes life way much easier. I decided to try the 1) Lemon Kumquat, 2) Royal No.1, 3) Signature Golden Bubble Tea. I decided on no ice for all three drinks along with little sugar so that I can actually taste the quality of their teas and ingredients. Like I mentioned before, if you order via their app. Then you will have the advantages of tracking your order from start to finish. You will be rewarded with a point and bonus system too. So I just signed up. After your order via their app, you can simply head on down to pick up your order when it is ready and you receive your notification. It is a really efficient method. Otherwise, you will just raise your blood pressure sky way if you are left waiting 15-25 minutes for your order ( if ordered in person of course ). The tea is exceptional and the toppings are nicely cooked. The sweetness is on point for me as per my request. It is nice to know that they pay attention to your requests because not all places do and it just drives me NUTS !!! Batter batter batter swing .....a clear triple through the shift at second and into the centre field gap !!! A++ experience here folks. Give them a try and let us know what you think.

They only take cash in person, no debit or credit. They will intentionally push for people to order online which is a very lengthy process. I’m also not sure why it takes 30 mins to make a single drink when I was the only person standing in the store…

The drinks are good. The downside of this place is customer service. The staff aren’t very welcoming, it feels like they don’t want us to order, or not happy serving customers.

The ordering experience is terrible. They only accept orders online, even if you’re already at the store at the cash register. Even so, a single order is a minimum 30 minute wait. Their brand caption means “Toppings take up half the cup” but this brand is the most stingy one I’ve come across. The tapioca and other toppings will fill less than 1/8 of the cup. Been to a few of their outlets and always leave feeling scammed and shorted.

If the owners care about their business they wouldn’t let the kid working at the pick up area work there. You don’t tell paying customers to “hurry up”. He also said my order would take 40 minutes when it was already ready. Lack of brain cells for real. At least the other lady working at the pick up was nicer. I like their drinks tho

I used to like Shuyi a lot. Took some time to get orders, previously about 15-20mins but it was understandable because they’re busy. But now today, it took 45 minutes for an ASAP one drink order. Maybe it’s because of the pandemic but it would appear they’re highly understaffed which is unfair for the employees and customers. So if you do order, order ahead online, give them 45-50 mins to get the order ready, hopefully this eventually improves, and also if you’re in person bring cash and make sure your phone can scan a QR code to order. Drinks are still quite delicious! ??

drinks are definitely a hit or miss—I personally like their mango or lime iced teas. their drinks are pretty unique compared to other chain bubble tea stores so if you want to try something new, you might really love shuyi! if you’re more picky, you might want to ask about the specific toppings in the drinks you’re ordering because some have some pretty unexpected toppings such as raisins and cherry tomatoes. in addition, their menu seems a little inconsistent with what they actually offer so it is helpful to check online if you’re ordering in-person. wait times are also kinda long and they don’t always announce when your drinks are finished so you may have to go up and ask! finally, I believe they still only accept cash so keep that in mind!

The tea was really delicious, the presentation was beautiful, the cups are beautiful. The only thing is that it took a little long for my order to be prepared, and it was super inconvenient for me to have to use the website to order. They didn’t allow me to order at the cashier if I was not paying with cash. The website is super finicky as well.