Shoppers Drug Mart

I’ve been a customer of this Shoppers Drug Mart since it opened in Bowmanville and have seen it changed several owners over the years. I’ve shopped at this location less and less because of poor customer service provided by the pharmacist. This is my first official complaint because this was so severe. I’ve been ordering 6 bottles of lactulose from this location without a prescription for greater than 15 years. On the advise of the pharmacist it was easier to order several bottles without a prescription so I’ve been doing that for several years. I placed my order which was accepted and 6 bottles of lactulose were ready for pick. I went to the store to pick them up and was greeted by a very unexpected reaction from the pharmacist. I left like I was being interrogated- his first question/response was why do you need 6 bottles of lactulose and they are 1 litre. This was done with several customers in the store standing in line behind me. I felt very comfortable about his approach. I said I didn’t feel comfortable discussing my medical condition in front of all the customers. He said if I didn’t answer the questions he would not be giving me my lactulose. Again I’m feeling even more uncomfortable. After several back and forth, I told him that I felt he was being rude and I didn’t appreciate his approach. He literally went off and said you will not get your lactulose because you called me rude. Come back after 5 where another pharmacist can help you. I was stunned. He reiterated take what you said back and I will give you your order. I am the pharmacist and I have the authority to do that. To get my order I said maybe you weren’t rude but I did not like your approach. He didn’t hear me so he continued to put my lactulose back on the floor. I then said I can’t come back at 5 can I have my lactulose?He said you are not getting them until you take back my saying he was rude. I told him I had said the 3 minutes ago. Anyways the long and short is he finally released my lactulose after I said he was not rude. Because I felt intimidated by this man and wanted my lactulose I took back the rude comment but he was absolutely rude and seemed a bit off kiltered. Could you please address this issue with the store owner? Thank you

Terrible service Does not understand how to communicate with elderly people . Unwilling to help. “Do not understand what they deal with “ if you want to be treated like a human being … DO NOT come to this pharmacy

Found this location clean, well stocked nice and bright and I knew where to go to find my purchase. Cashier was friendly and efficient. I did not have any interaction with the Pharmacy. Located in Bowmanville Mall.

They're selling scam credit cards. purchased a $100 card from them last night and today when I went to confirm, the numbers on my card didn't match my receipt. The employee I spoke to on the phone stated this has been a regular occurance! Somehow someone is swapping out the numbers on the card and when you go to register your card it transfers the funds from your card into the account of the fraudster. Those are words right from your customer service reps. WARN YOUR CUSTOMERS OR DO NOT SELL THE CARDS UNTIL IT IS RESOLVED! If you're well aware of the issue there should be no reason to make a customer wait for the return of their funds. Stand behind your products. This is ridiculous. Why a multimillion-billion dollar company isnt willing to foot the bill for their own defective product while the process is completed, is beyond me. What a compassionate company you are.

Not a very good customer experience. We bought a couple of umbrellas two days prior. When we went to ring them through they wouldn’t scan. The cashier at the time just asked us to grab another umbrella to scan in its place - didn’t feel right but trusted his judgement. When we got home found out our daughters couldn’t open them so we brought them back for a return - with receipt. Well, since the umbrella we scanned wasn’t the one we brought home they now refuse to return - they claim we don’t have the original receipt. Will be switching shoppers including medication fills.

I went in to return and exchange a perfumed the store manager came up to and said he won't take it because he doesn't want to take the loss. It has to be returned to another store. It was a waste of my time and they have lost a customer for sure. Very unprofessional and against shoppers policy.

I recently lost my Presto card holding a considerable balance. As a responsible person, I cancelled this card immediately and purchased a new replacement Presto card at this Bowmanville Shoppers Drug Mart location. The store clerk here who sold my new Presto card did not inform me that it required an immediate load of funds in order to become active and that not doing so would essentially render my brand new Presto card useless and worth no more than the plastic of it's composition. WHAT AN ABOSULTE NIGHTMARE this became! After considerable difficulty, a Newcastle Shopper's Drug mart store manager was able to correct this mistake, but not until I was required to purchase an additional Presto card. I have two Presto cards now, and two separate balances on my account whereas I only ever needed one. Please instruct your store associates that funds need to be loaded onto any new Presto card immediately and whether the minimum fund load is five cents or ten dollars. Make public transit more accessible.

Cannot say enough good about the pharmacist and staff here. My husband has cancer so I have been in here alot lately. Everytime the pharmacists have been so helpful. They go out of their way to answer my questions and explain the prescriptions.