Polyclinic Family & Specialty Medicine
2.5/5
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based on 8 reviews
Contact Polyclinic Family & Specialty Medicine
| Address : | 2 Champagne Dr, Toronto, ON M3J 2C5, Canada |
| Phone : | π + |
| Website : | http://www.polyclinic.ca/ |
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| City : | J |
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lexie cullen on Google
β β β β β How can a receptionist for a neurologist be so self involved, rude and unsympathetic? Why was she given this position when she does not know how be compassionate to another human being?
This receptionist is a portrayal of everything that is wrong with our health care system. Please replace her no one deserves to be talked to so rudely. Her behaviour and attitude is disgusting and unacceptable. Your office will soon get in serious trouble for her behaviour if you won't take any actions.
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Abdul R on Google
β β β β β The worst place for a patient to come for a endoscopy, had an appointment at 12 pm arrived at 11.45 as per instructions and had to wait till 3.46pm on a empty stomach. What type of clinic are these guys running the receptionist said β I donβt know why the doctors are not dealing with patients before you so plz continue waitingβ after 3+ hours of waiting they started the procedure, I advice you to go to another clinic for endoscopy stay as far away as possible from these guys. I wish there was an option for 0 stars and now I can tell by first hand experience on why they have such low rating on google
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Agnes Ann Robin on Google
β β β β β I am really disappointed. My boyfriend told me he went to this walk-in clinic, which is the closest he can find because he was feeling pressure on his chest and tightness on his chest area. It sounded like a serious issue over the phone so he went to this clinic but was told "That sounds serious, here are two numbers to call." If one recognizes that it's serious, why did they tell him to come back tomorrow IF YOU BOOK AN APPOINTMENT? It could have been a heart attack (since that's the common symptom of a heart attack, god forbid!). Even if there's a doctor in the vicinity and the clerk himself or herself recognized it was serious, why turn away the patient when he is already there? IF IT'S SERIOUS, WHY GIVE HIM TWO NUMBERS TO CALL, AND TO COME BACK AND BOOK AN APPOINTMENT. I know he is not the only patient. I recognize this is a busy and challenging times we are in due to covid but REALLY? TURN AWAY WHAT COULD HAVE BEEN A MEDICAL EMERGENCY????? I just don't comprehend the triage process here.
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svenkat2006 on Google
β β β β β This is probably worst clinic. The front desk staff are very rude esp. at x 294, pulmonary clinic. The front desk lady named Carmen behaves very unprofessionally and rude as if we have no choice but to use them. She booked my urea breath test and did not inform me, she says she informed the family doctors office and also says if my family doctor do not inform me she will call to inform, where as there are only 3 days left for the appointment and she want to have so much process.. First time I am seeing this type of procedures. Whenever a family doc refers the speciality center should keep in touch with patient, sending to doctor office and asking family doc to contact you with appointment is absolute stupid procedure. They keep arguing with raised voice and very gross manners. Totally useless. Probably owners of this clinic never even instruct them to be professional with patients and never even look into these reviews. We need to contact Health minister and Ontario premier about this behavior and cancel their license for hardship to patients. they just use Canada's public health care system and make money else if they go private to raise funds on their own, they will rot. The referring doctor offices say they send referral forms same way to all clinics and labs but in this clinic they take fun in harassing patients with something missing , never inform patient about appointments and keep delay procedures.
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Andrea Pelletier on Google
β β β β β After have major gastrointestinal problems for over a week, I wanted to make an appointment to be seen by a doctor, as I could not get an appointment with my own family physician for over a week. The front desk said that in order to come in, I had to be invited by the doctor after speaking on the phone. While the doctor did order an ultrasound and blood tests, he refused to examine me in-person, despite my request. Being unable to work in my condition, I asked for a note. Again, I was refused because he could not do so with only speaking to me on the phone. I asked again to come in and be seen - both for the note and because I am really concerned about my health. Not only did the doctor refuse me again, he was rude and dismissive. This is unacceptable. I get that there are lots of patients to be seen in a day, and things are hectic. But we deserve to be heard when concerned about our own health and well-being. I will NEVER contact this clinic again.
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deon govan on Google
β β β β β I was trying to book an appointment with my family doctor today . I called there 4 hours.The staff hangs up phone on me at least 10 times in a row.I was not able to book appointment.
This clinic has very nice, knowledge and professional doctors and staff but not the receptionists of the department of family doctors!!! They arranged a service there like it was in POST SOVIET UNION polyclinic. I do not understand why now one manage this issue ? They have to fire whole receptionist from family department and get another staff which one willing to do there job properly.
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nik ponomar on Google
β β β β β Happy to have such an experience! Unfortunately not always you can see such an attitude.
A lady (if I recall her name correctly - Christina) helped my wife today.
She was really quick and diligent.
The way she works along with the service she provided is really appreciated.
These days it's not that easy to find employees like her. I hope she'll be valued by her management accordingly.
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Kristina M on Google
β β β β β The overall medical building is great! Your doctor gives you a referral and majority of tests, follow ups and analyses can be done on site, which is convenient and time efficient. Biggest downfall is how difficult it is to get a hold of your physician and book an appointment with the family medicine department. You are either on hold forever or leave a voicemail with no one returning your call. If you decide to physically go to the office to make an appointment they state you shouldnβt have and instead should have called. Receptionists/secretaries never seem that busy or pressed for time so it absolutely does not make sense why they canβt pick up the phone or return your call. A highlight is that majority of the receptionists/secretaries are very nice, empathetic and well informed.
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