MyHealth Centre - North York - Ultrasound, X-ray, Mammography, Breast Screening & Bone Density

I had a mammogram at this centre. Everyone was well-mannered, efficient and pleasant. I was particularly impressed with the mammography technician, who is a real professional. She was gentle, kind and made me feel at ease. This is a well-run office. Thanks!

Wonderful personnel! Each and every medical professional involved in my assessment and procedure were personable, kind, professional and genuinely caring individuals. The doctor was extremely kind, professional and efficient. The nurses were kind, encouraging and extremely professional. One person still stands out in my mind and that is the kind and highly proficient mammographer with the beautiful Russian accent. I’ve had a lot of mammograms over the years but she was thorough, kind, and just a wonderful person.

I came here for my very first ultrasound for my first pregnancy a few weeks ago. I will say the staff at reception was very friendly but the ultrasound technician I had made my first experience horrible, I wish I knew her name. Seeing as this was my first ultrasound experience I did not know what to expect. Though my technician was nice enough she did not seem to know what she was doing and did not make me comfortable. While looking for my baby she started by asking me if I had been cramping or bleeding recently, which may be a general and normal question but it was followed by silence when I asked if everything was ok. Then after locating my baby and turning the screen to me to view she asked me "Do you see anything concerning?" .. because I am not an ultrasound technician, and this was my very first ultrasound, I had no idea what I was looking at. I replied back saying "um no? Not unless you see something concerning? But I really don't know what I'm looking at or what I should be looking for.." which was then responded to with more silence. At this point I was very nervous and was being made to feel like there was something to worry about. The tech then said she had to go get her colleague to come in and view something she sees, of course this set off further alarms for me. I asked what it was and she said she "may see an empty sac but she was unsure" - I had no idea what this meant or how concerning it was but the way she left the room to get a second opinion had be very alarmed. The second tech that came into the room took over, and after maybe 5 seconds of looking at my uterus she assured me there was nothing wrong and nothing there to be concerned about then she left the room. I was left there with the first tech who by then could see the panic and concern on my face and she reassured me a few times everything was fine - but by this point I had no faith in her at all to know what she was talking about. I had a doctor's appointment booked for a week later to go over my ultrasound. From my experience I was already very anxious and nervous awaiting my results since my tech had made it seem like there were some concerns. I went to my doctors appointment and was informed that the Ultrasound clinic never sent her my results. So now I had waited a week on pins and needles to hear my results just to find out the clinic never even passed them to my doctor to review! It has now been another week and I just finally got a call from my family doctor saying she was able to track down my results. Luckily she told me that everything looks good and there are no concerns and no second sac. Considering this was my first experience it was really disappointing. I am not usually one to write negative reviews but I think its important that this tech be told how to act more professionally with a patient. My last few weeks have been very stressful waiting for these results and they didn't have to be. Please never again ask an unknowing person if they see something concerning on an ultrasound they do not know how to read. And I completely understand that at times a second opinion my be necessary but that could have been done in a way that made it seem routine and not so concerning. Again, I would like to say that the reception staff, as well as the 2nd tech who came in to help me were very friendly and professional. I only wish my whole experience had been.

Yes I do feel appreciate from my heart and I just want to say "Thanks very much" to all the staffs helped me did my Diagnostic Imaging Test recently!!! At that time I was so worry about my pain and afraid something wrong! At the beginning I was so nervous about my test because I was so scared to heard any bad news! But the Front desk lady was so nice to me with a big smile on her face when I got there tried to check in and then I felt much better! When the doctor did my test, she was very nice smile to me and talked to me very gentlely to told me just relax don't feel nervous! After finished, she told me don't worry about it and she would send the result to my doctor very soon! I totally felt relax at that moment! Still I appreciate very much and I thanks a lot to all the staffs helped me in there! I truly wish all of you have a great work time in there with all my best to all of you! Thanks a lot again~

All Health Personnel were very courteous and efficient. I had a great experience registering for my appointment as well as with the X-ray Technician. Thanks for your great service to me and each patient. Kudos to everyone ??❤️❤️?

I can honestly say this is the absolute best medical imaging centre that I have ever been to! First of all, they’re well organized. They make appointments and really stick to allocated times. They’re also extremely friendly, kind and professional. I had to do a sonogram today which required me to drink a litre of water an hour prior to the procedure. Even though they had verbally instructed me of this and even had given me a hard copy of the instructions, I still did not fully adhere—so distracted these days. Instead of getting upset with me, although warranted in this case, or ask me to make another appointment, they instead did part of the imaging and asked me to go have a drink and come back in half hour to do the rest of the procedure. At the end, they managed to get the full procedure done and at the same time honour all the other appointments! The middle age lady who did the procedure—blonde of Eastern European decent—was the sweetest, most pleasant, accommodating and professional ever! She made the experience so pleasant that I’m looking forward to visiting them again lol.

My Health Centre-North York (4949 Bathurst): The clinic is clean. The receptionist was pleasant, welcoming, and approachable. I was there for Female Pelvic and TV Ultrasound. The ultrasound services were done promptly. The technician called me in just a few minutes after my appointment time, which was very good because it's hard to hold a bladder full of water. The technician was pleasant and informative. She communicated in advance the processes that she was going to do. She explained to me first what she was about to perform next before she started doing it. I like that she was communicating the next steps with me before they happen, as it prepared me, and there were no sudden intrusive movements. I even told her that I like it that she communicated in advanced the utrasound steps she was going to perform.

I had my 20 week ultrasound done here. Great experience. Reception was friendly, and the office and waiting area was clean and with physical barriers between each patient chair. The wait was very short, I was called in almost immediately. The ultrasound tech, Ina (I think!) was kind, warm, and professional. Baby wasn’t cooperating for much of the appointment but Ina was very reassuring, and she answered all of my questions. Coming back here for any next imaging!