Plato's Closet Cambridge, ON
3.6/5
★
based on 8 reviews
Contact Plato's Closet Cambridge, ON
| Address : | 580 Hespeler Rd Unit C9, Cambridge, ON N1R 6J8, Canada |
| Phone : | 📞 +97 |
| Website : | https://www.platoscloset.com/locations/cambridge-on/ |
| Categories : | |
| City : | R |
| Description : | Chain retailer buying & selling trendy secondhand clothing for teens & young adults. |
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Taylor on Google
★ ★ ★ ★ ★ Every once in a while I do a review binge on some of my favourite stores, today just so happened to be Platos Cambridge. I've read a bunch of the one star reviews and I must say, I believe they're mistaking this location for the Kitchener location because I experience poor customer service there, and I speak very highly about the Cambridge location to all my friends, family, and coworkers.
Never have I ever felt judged or pressured by the ladies working here, new employee or not. All of the employees there are friendly, supportive, and empathetic. Chloe specifically has gone above and beyond for me many different times, in store and online. I've also asked her to surprise me with a few items in my size and she picked out items that I wouldn't normally pick for myself, but I received so many compliments on them and I felt so confident that I completely changed my style.
Most of my favourite clothing items are from platos closet. I love a good deal, and it helps me sleep better at night knowing I'm making environmentally friendly choices. While it can be tricky to sell to them, it makes for a better shopping experience for the customers because you know how picky they are about taking clothes in the first place.
Platos Cambridge is my favourite retail store, and will continue to be for many years to come.
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Nikki H on Google
★ ★ ★ ★ ★ First time using this location, and I would never use it again. I will stick to the kitchener or Guelph location. I see it’s common of them from reading the reviews that they like to use the term ‘out dated style’ funny as all the clothes that I brought in have been purchased within the last year from brand name clothing stores all in excellent condition. Some even had tags on them still. Many men dress shirts with brands such as Michael kors, Calvin Klein. Yet you said you’re in high demand for men’s clothing. Kitchener and Guelph locations have always accepted everything I’ve brought and I will stick to those locations. It’s unfortunate as the ladies who work there appear friendly when I’ve been there but they’re label everyone’s clothings as outdated is ridiculous.
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Shelby Nelson on Google
★ ★ ★ ★ ★ Would give one star if possible. Every time I go in, very poor customer service. They always post Instagram sales but never respond when I would like to purchase or see if the item is still available. Went in a few days ago and asked 3 employees about an item I seen online (even shown pictures) and not one of them knew what I was talking about. Not going to waste my time going in again
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Tongtong Yu on Google
★ ★ ★ ★ ★ Worst experience ever!! We went this place for 3 times. And first time they told me they do not accept any clothes for sale an hour before closing, and the next day I went again, they told me it’s has to be in a box but not a bag. And third time they told me they do not accept any clothes for sale after 2:00pm on any day, we have to call them first to see if we can sale those.
It’s the worst experience ever!! I will not recommend anyone to visit this place.
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Cody Curzon on Google
★ ★ ★ ★ ★ Pretty good selection, somewhat reasonable prices if you find the right items, but some things are expectedly more expensive for one reason or another
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Paige Kearnsey on Google
★ ★ ★ ★ ★ Was turned away because I brought my items in a cardboard box… seems like this isn’t the first time based on other customer reviews, management said the policy is due to covid-19 protocols? I’ve shopped there many time before and nothing is done for covid protection - change rooms are not wiped down between uses, boxes customers bring in are not at all sanitized during the sell process (I’ve also seen them take boxes and bags in the past few months so not sure what changed lol), also walked into the store a few times while staff members were next to each other not wearing masks (owner included) It’s fine to turn away customers for covid measures but if you truly cared about covid, as a business you would follow standard requirements. Kitchener, Guelph and brantford sanitize everything with no senseless selling rules AND have much better customer service - take the drive there instead!!!!
Store is always empty and half of their items are from shein or old navy. Staff ignore customers to talk about the drama that happened at their last party. I don’t see this business lasting for much longer, or at least not with the same owner/staff.
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Putri Cullinane on Google
★ ★ ★ ★ ★ Plato's Closet Cambridge was such a great place to work in. I had nothing but positive experience working here as a part-time for the last 3 months. All my co-workers were very friendly and accommodating. The work culture here was very positive and supportive. All the staff was eager to help each other with any questions or concerns during their shift. The owner, Dave, was very considerate and mindful and I made some really good friends with the other staff here. Overall, my work experience at Plato's Closet Cambridge was very lovely. I definitely would consider of working here again when the opportunity arises :)
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Pamela Clarke on Google
★ ★ ★ ★ ★ For a consignment shop prices are decent and they carry higher end name brands. It’s clean and well organized but the 2 starts are solely on the staff. I’ve been here a couple times now and quite frankly the girls that work here are not welcoming or helpful and definitely not into sales. Every time I come here they are behind front counter not on the floor. Don’t get me wrong I don’t want someone following me around but it’d be nice to offer a hand with sizes, styles, brands or even tell u if something looks good or not. Sorry girls but be thankful I’m no mystery shopper cause you’d fail.
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