PetSmart
4.2/5
★
based on 8 reviews
Contact PetSmart
| Address : | 5800 McLaughlin Rd, Mississauga, ON L5R 4B7, Canada |
| Phone : | 📞 +9 |
| Website : | https://stores.petsmart.com/Mississauga-on/Mississauga-Heartland/ |
| Categories : | |
| City : | R |
| Description : | Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services). |
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Robson Romao on Google
★ ★ ★ ★ ★ I was shocked with the mistreatment of the fishes.
Went to PetSmart to buy a toy for my dog and when I was in the line to pay, I saw a lot of plastic buckets with some fishes.
My surprise was when I realized most of them was dead, probably suffocated.
I asked the cashier if someone saw this and she responded: "Yes, but someone will take care of them in the end of the day."
Too late, most of them were dead.
I refuse to believe in a company that makes money selling animal stuff could be capable to do this. But here we are.
Before someone can tell me this is not true, take a look at the photos taken from the store.
PS: This happened at PetSmart Heartland
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Jeremy C on Google
★ ★ ★ ★ ★ This is my favourite PetSmart. I took my pup there to get beginner dog training lessons in 2016. Had a great pet trainer there and it was a fantastic experience. After the final lesson is over, there’s a little doggy graduation which was pretty cute.
Also the workers there are always friendly and very helpful.
The groomers also do a very decent job!
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M. Keith Dourado on Google
★ ★ ★ ★ ★ An all time great store, we mainly visit here for dog food, treats and grooming. The associates are friendly and knowledgeable.
Most importantly honorable mention must be made for Sarah the groomer (poodle specialist) who has been grooming my 15yr old poodle over the last 6-7 years. She's a very patient, professional and a very caring groomer and I highly recommend her service.
This is a good store to visit!!
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Melissa Colella on Google
★ ★ ★ ★ ★ Great customer service from the girl at cash. Super friendly and helpful! Older women with a long grey braid was very cranky boarding on rude. The staff at the cash made up for it however. Top notch wish I had her name.
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Mikael Muria-Courchesne on Google
★ ★ ★ ★ ★ Love the customer service here. And literally the best groomers! Kuma loves coming here every few months!
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Liliana Ferreira on Google
★ ★ ★ ★ ★ PLEASE DO NOT BUY REPTILES HERE! We bought a baby bearded dragon early September and had to humanely euthanize him yesterday as he was diagnosed with Atadenovirus (an incurable virus that originates from the breeder and spreads rapidly to other reptiles within a group). If one reptile in a group has this virus, there is an incredibly high chance that all others at this store do as well.
Upon notifying the store management, we were simply given a "Sorry for your loss" and no compensation whatsoever. Unless you plan on spending exuberant amounts of money ($650+) at a vet trying to diagnose and save a poor animal's life, do not subject yourself and the animal to all the pain and suffering accompanied by a purchase at this store.
Please buy specialty pets at a specialty store with knowledgeable staff and don't learn the hard way like we did.
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Raju Ravi on Google
★ ★ ★ ★ ★ We always experience great customer service at this location, very friendly staff, especially the dog groomers are excellent, patient and always do a great job. Ginger loves getting groomed here and yesterday's service by Michael tops it all. Ginger came home beautifully groomed, cleaned and the tail trimmed exactly the way we wanted!!! Great job Michael, keep up the good work!!! 7 stars for the service!!!
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Sanjana Bajaj on Google
★ ★ ★ ★ ★ Always great in pampering my baby Tiffany who just turned 1. My pup is aware and very familiar with staff . Rachel & Sara has always been very nice & helpful in keeping my baby groomed well.
Tiffany has been even tried hotel service in summers and she learnt alot from her friends.
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