Cozy Living Furniture

Excellent staff and service. Mr. Saeed is an honest business man, which are far an few. I’ve never had an issue and I’m not sure where all these negative reviews stem from. Maybe it is because he is a brutally honest seller and folks can’t handle it. This is a great place to buy well made furniture. Mr. Saeed is the type of person to make his way to your house if there is ever an issue with your furniture and repair it, or replace it. I’ve even seen him personally assemble and delivering the furniture when there was a need. Really goes out of his way. I’m a happy customer !

Italian-made furniture at awesome prices. On-time, no-issues delivery which was great. Seems informal, but they honoured every single part of the deal that was verbally agreed on. I asked to deal with the owner or a manager in order to speak with the people who care. I would certainly come back to this place, but ask for a manager to talk to.

Thank you to Ali for the great, professional and informative customer service help on purchasing my new Italian-made bedroom set. He was very accommodating to my needs which I appreciated. Very happy in the overall service and looking forward to receiving the set!

Worst customer service ever, feel very unwelcomed, no body seems cares about getting my business. I liked one of the sofaset but decided not to buy after Interaction with arrogant and rude sales lady. They got good collection but poor service as you need better service after your purchase too if something wrong happens with the product.

If I could rate this company it would be a negative one million!!! We ordered a couch from them almost five years ago. When our original couch was delivered, the fabric we had chosen was stained black throughout the couch. Yet they chose to deliver it with destroyed material! After fighting with them for weeks, they finally agreed to pick up the damaged couch and we picked new fabric. Fast forward to 2021. One of my cushions, the fabric wore right through to the filling. I called the store and was told to locate my receipt and to send pictures of the damaged cushion as well as the couch. Upon doing this I had mentioned I could not locate my receipt. I was then told to bring the cushion in. I DO NOT live in the area, and took the drive down with the cushion as instructed. While I was there I was told the same thing, I need my receipt as it has the fabric. I left my contact information and they were to get back to me within 2-3 business days. I was also told that they may not even have the fabric in stock! Over one week goes by……. I email the store. Wait another two business days. Finally I call today. And speak with whom I believe is the manager, Ali? Shady shady man. He tells me they cannot locate my receipt and I need to find it. Obviously I’m not speaking ENGLISH here. I informed them three different times that I DONT HAVE IT!!! That’s why I was told to come into the store. Needless to say, they gave me the runaround for over two weeks! No one bothered to call or email us back. They have zero customer service! Apparently by law you need to have receipts on file for five years. It has not yet reached the five year mark and they should be able to look up my receipt and have this cushion replaced. They have no interest what so ever in repairing their products. So buyer beware…….. warranty is for one year! DO NOT LOOSE YOUR RECEIPT OR YOU WILL BE SCREWED!! But you’re screwed either way because they may no longer have the fabric. I think this place needs to be audited as they cannot provide receipts for tax purposes. As well the owner does not wear a mask in his store!!! Save yourself the aggravation, disappointment and lack of customer service from this sh*t hole. As a result , I bought a couch that didn’t even get five years of life!!!!!! And I’m forced to get a whole brand new one, as they’re so ignorant they won’t even try to replace the cushion for me!

They have a very beautiful selection of furniture. Al who helped us selecting and customizing dining set, was fantastic. He is very helpful, kind and conscientious. Following the good experience we had, we also purchased our bed set from there.

Worst customer service I’ve ever experienced. The man that was working there was downright disrespectful, pretentious, and obnoxious. I get that maybe your products might be better quality than some other furniture stores but if you want to sell your product, stay humble lol. Don’t ever disrespect customers and judge people that walk into your store because you won’t be selling anything. I highly recommend that anyone looking for furniture look somewhere else because this store isn’t worth your time. I will never look at this store again, this place deserves 0 stars…I wish Google allowed me to do that.

Absolutely pathetic! So it happened that when we visited the store they didn’t consider us serious buyers so never checked on us. I liked a particular sofa and when the rep EL realized that I was interested he started being nice to us. After ordering when I went their for the second time the other rep wasn’t even interested to show me around and from distant pointed out at particular chairs I was interested in and just told me the cost. Upon delivery we got a call that we need to visit the store and pay balance amount to get delivery at home. Next is that we held certain amount just in case if the product is damaged, they only unloaded the sofa from the truck when we paid. That too, they didn’t include the sofa pillows which we were promised. Still waiting for them to deliver it. Pathetic service, pathetic place to shop. I felt that they were racist. Absolutely no business with them next time. The store should be shunned and closed. One star because the products are good. But you can find cheaper options from other store where you get good customer service and respect