PANDORA

I went to market mall to exchange a gift and was told they wouldn't as they only had one left in the size I needed ( it was an employee purchase gifted to me). I was told to go to chinook as they had 16 in stock and market had one. I asked if I could get a different bracelet and get store credit but they told me no it had to be the same one due to the purchase discount. I drove to chinook and explained to them what happened then they told me they should have done it there and that they did not have a manager in store to do the exchange. They then called thier manager who so happened to be at market where I was just at in the morning. I also find out that market could have just asked chinook to send to them the bracelet if they only had one in stock. I don't understand why I was told to go to chinook when they clearly knew that there was no manager in store to process the exchange for me at that location. The staff at chinook were great. They went out of their way to help me out.

I stopped in as I had a necklace purchase for me brand new and it broke. I wanted to know about getting it fixed. I found the lady was not understanding. I have shopped here apt over the years. I found recently the service is not good. I will not support them anymore at least not at Market mall. I would not recommend.

They claim to have 30days exchange policy but when you want to exchange on the very next day because the size isn’t right, they won’t do it. The service is very disappointing.

WARNING*** They are selling USED one! Such a horrible service and experience with them. I purchased a bracelet a couple days ago in the market mall. When I asked the bracelet at the store, the staff showed me one bracelet from OLD ZIPLOCK bag. After the trial, I really liked the bracelet so I asked him to give me a new one. He said this is new one so I can take it. I believed him but I feel it is not right. 3 days after I went back to the mall to return as I think it is 100% used one (and I never worn too). There was another staff and she showed me a bracelet in a secured bag and said "it is always new like this". I told her my product was not in it. So the other staff told me you wore it at the store so it is used and u cannot return anymore. What the heck? I tried couple other bracelets at the store and then they shouldn't sell them as they are not new anymore as the they mentioned! But they are still selling them. Can you believe that? Manager came and said they are all SANITIZED after being tried so they are NEW. Who wanna buy it if you do not know how many people tried this and how many time it was sanitized? You would buy it with FULL price if you know some people wear them and sanitized many times? I DON'T THINK SO. I thought Pandora is good brand and has value to trust but NOT ANYMORE. Selling used one without providing info that it is not new (though the staffs believe it is new) is BIG SCAM I think. While I asked to return, the manager came and threat me in a very rude manner. Kept saying "NO" and "You cannot return" " without answering any of my questions. NO rationale to deny. NO apologies to make me confused or not to give me enough information or their mistakes. Anyway, one of the staff changed my bracelet to new one and showed me to cut the secured bag. I hope they do not sell the bracelet what I returned today. SO WATCH OUT!! I will never ever visit this store anymore and will contact the Pandora service team to report my dissatisfaction and horrible experiences with the services and staffs, especially the manager and staff who sold the bracelet to me.

Jason you are the best ❤️His customer service is best.He was so happy to help and polite. I was taking too long to select my ring but he was very calm. Thank you for making my day

Extremely rude manager and terrible overall experience. Never shopping at Pandora again! My friend bought me a gorgeous pair of stud earrings from here for my birthday. I went to exchange them because I can't wear studs due to my slightly stretched ears (which my friend didn't know about), I'd be too worried about them falling out. So I wanted to get hoops instead. So I went in and asked the lady to show me some. The first lady I dealt with was very nice and professional. She brought out the ones I told her I had looked at online and really liked, and when I told her I wanted to get those ones, another lady came over. I assume she was the manager. She picked up the studs I was exchanging and found a small bit of dirt on them and said that because it looked like it could possibly be dead skin, she couldn't trust me when I said I didn't wear them. I was like, are you serious? She showed me a little speck on them and I was like "okay sure but idk what that is because I DID NOT WEAR THEM." She refused to do the exchange, so I stormed out. The manager basically called me a liar to my face without actually saying it. Absolutely unacceptable. Then when I was back in my car I opened the box of them again to find the speck and show my parents who were in the car wondering why I didn't exchange them and the dirt was literally not even there. I was LIVID. Thankfully I went to the Pandora downtown and they did an exchange, no questions asked and they didn't even look at the earrings I was exchanging because they actually believed me when I said I hadn't worn them. This was the first time I've ever been in a Pandora and I will certainly not be going back, to any location. Just supremely awful customer service. And the earrings I did end up getting downtown, though cute, are terrible quality. The clasp doesn't hold together well and I need to bend the metal a certain way to get it to stay together. Really annoying. I spent like 20 minutes adjusting them and even then they're still not quite clasping together the way I want them to. I'm scared to wear them cause I'm worried they'll fall off. Edit: Spent some more time adjusting the metal to fit so it won't fall off and it broke off from being bent back and forth too many times. It's impossible to find a good fit for it. What a garbage product.

If I can I would rate this place with zero starts. My boyfriend bought a ring for me but the size was not right. We went back to exchange very next day and the staff told us that it is used ring and can not exchange. I mean how it is used when the ring size is not right. Never going to suggest anyone to go there. Better to go to downtown one.

I found the manager to be very rude and definitely should not be working in customer service if she will push customers away. I was definitely mistreated and I know that I won’t be going back to this store because I had a horrible experience. The sales associates at the store were very kind and helpful. Their hard work and effort towards their customers definitely deserves a position as a manager.