PANDORA Jewellery

Horrible Whenever I ask any question they answer in a rude, full of attitude and snobby way. Treat their costumers very poorly. One time I was on the phone with them asking a simple question. “ when is the new collection coming out” and the person i was talking with answered with “ I cant deal with this right now” then hung up. Very rude, do not recommend. They are very unorganized. I could keep on going, do not shop here

A bit of a long read, but I urge all of you to not shop at this specific location. They lack common courtesy and knowledge of basic customer service. I called this store over the phone to ask if they refund online purchases. They told me that any online returns done at the store will be given an in store credit and not a full refund. I then called the Pandora call centre (which is based out of the states). The agent on the phone informed me that stores are able to process a full refund and that some stores do it without issue and others tend to be harder to deal with. With that said, I did a 3 way call with the store and the call agent to ask for clarification. The employee picked up the phone and offered to put the manager Patrick on the phone for clarification. We waited on the phone for over 10 minutes. It began to feel like they were keeping us on hold for this long on purpose. At this point I felt it was necessary to take the 11 minute drive to the store and have a face to face conversation. When I got there, there were about 4 associates and the manager. I informed Patrick (the manager) that one of his employees kept me on hold for over 10 minutes, he told me that he was told by her that someone was on the phone for him but he was busy packaging an order for another customer and that he had just finished now. This is where these store employees dropped the ball and neglected to deliver basic customer service and common courtesy. Had I not come to the store, would Patrick have kept me and the call centre agent on hold for the entire 25 minutes it took him to package the clients jewelry? The least they could have done in this situation is pick up the phone and let me know that they hadn't forgotten about me and that a client's item was being packaged, and then come back to us within a reasonable time. This causes me to feel that they intentionally kept me on hold for long. That was very low of them.

Stores have always been fine. Online however is a different story. I ordered a charm 3 weeks before Mother's Day with a guaranteed delivery date prior to then or I would not have ordered. Delivery came over a week past Mother's Day and they sent me a survey to rate my experience after Mother's Day but before the charm arrived. I expressed my displeasure but received NO response. Just goes to show how much customer satisfaction means to them.

My experience with Oakville's Pandora location was phenomenal! I was first greeted very politely by an employee, Patrick ! I gave him a slight description of what I was looking for and within two minutes he helped me pick a necklace and earing set. I explained that I didn't really have a lot of time that evening to purchase it which he then went into prime detail of their store promotion for that week ( buy over $150 get $70 off a charm bracelet) and that if I call the day before I come in I can reserve the set I wanted. With that being said, I waited until yesterday to go back for my jewelry which then I was greeted by Tiffiany who helped me get my resevered items, she waited patiently while I differed my opinion between 2-4 other items (again it's the holiday season I wanted to make sure I was getting the right stuff) , after a quick deliberation, Alina and Tiffany helped with aiding and giving advice on which item I should buy. The entire interaction took less than 8 minutes and they even gift wrapped my purchases! Patrick, Tiffany and Alina were very polite, extremely patient and very insightful. These individuals demonstrate what good customer service is / looks like. Definitely coming to buy more items from that location again!

When I went to pandora, the person name Olivia was really nice. She recommended and went through so we could understand.

I went to a Oakville Pandora location as I was shopping for a Mother’s Day gift for my mom. The sales associate was full of attitude and did not give any advise on bracelet selection. The other day I went in to store to return an item the sales associate was snobby , with no greeting and took her sweet time for the return. Don’t go to this location.Horrible customer service!!!!

Terrible service and support. I purchased a charm on line and picked it up at the Oakville Place location in Canada. When we got home, we were completely unhappy with the charm and decided to return it (not even close to the photo on the website). I went back to the Oakville store and was told that because it was an on line purchase they would not take it back, period, full stop. They told me to call customer care. Before I did so, I did some homework and discovered that to return on line purchased, you need a shipping label and a return questionnaire. I received neither of these things with my on line purchase because I picked it up in store. You only receive them when purchass are shipped to your home. When I called customer care, I was informed that I needed to return it to the store, as they could not create a shipping label for in store pick ups so back to the storeI went. Again, I was refused a refund and was told the best they could do was a store credit (useless to me, as I will never set foot inside a Pandora store again). I got back on a call with customer case and after talking with several friendly but unhelpful people, I finally talked to someone who would email me the shipping label. This has been the most terrible and frustrating customer experience. Pandora has a long way to go to become a serious on line retailer. As a consumer, I am going to vote with my feet and never use their on line or in-store services again.

I bought a ring and changed my mind in store 5 minutes later about the size and wanted to change the size. Was told by the manager, Tiffany that she couldn't do any returns or exchanges during boxing week but could as of January 3rd. Which is understandable if I hadn't just bought the ring and was standing in the store. The salesperson (who by the way was completely indifferent and just gave me the ring from the display case and not even a new one) had mentioned that the ring size could be exchanged and said nothing about the boxing week policy. The store manager instead of using common sense was adamant about not doing the straight exchange stating that is said so on the door. She was so rude and indifferent and kept putting it back on the "owners policy" but refused to tell us who the owner is. Well we were eventually able to connect with upper management and they resolved the issue indicating that we were in the right and were embarrassed by what was happening. The store manager eventually did the exchange after upper management came down to speak to her. No apology from her just a cold indifference and complete lack of professionalism! While it was a huge inconvenience for myself and upper management, I am grateful to them for their support and professionalism in the matter and hope better judgement and professionalism will be displayed by the store manager and associates in the future.