Swarovski

I’ve got a gift for my girlfriend and my mom, and the ladies who work there were so helpful and they helped me to choose the best sets. Definitely will come back again, I highly recommend it. Thank you swarovski oakville place!

Wonderful experience! The staff was so friendly and I enjoyed my time in the store. They had great recommendations and lots of new collection!

The annual Swarovski Christmas Snowball Ornament is an important find every year, along with the crystal snowflakes I've been collecting them for years, their popularity makes the snowballs very hard to get. I ordered mine directly from Swarovski US in the middle of November, unfortunately the paperwork had not been filled out correctly and Canada Customs wouldn't let it through. Customer service was understanding and apologetic but couldn't promise anything as they were out of stock AGAIN. The rep searched his system and found 4 available at the Oakville place location, I couldn't dial the number fast enough and then no answer and no voicemail damn, within a few minutes I got a call back and this very polite woman listened to my story and initially said I'm sorry but we don't hold items, especially when there was many customers looking for them, you see I live a couple of hours away, this was a Thursday of the Black Friday shopping event. I told her that I was coming down Monday as I had test booked at the neighboring city's Hospital and that i'd come right from the hospital to her. Well against the store policy she graciously said yes she would hold it for me , she actually promised it would be there for me. That she was actually the store manager and that it would be there, well come Monday when I arrived Sarab was there to greet me and hand me my 2021 Swarovski Christmas Snowball Ornament. This woman was so kind to me even though I was just a voice on the phone, Sarab deserves this recognition. By the way by the time we bid farewell, I had the large Swarovski shopping bag filled with others special items for family members. Sarab certainly made this customer very very happy, Merry Christmas to Sarab and her wonderful staff

HORRIBLE LOCATION AND SERVICE. My boyfriend had purchased a ring Dec 2020. I had 2 years warranty. A stone recently fell out and I wanted to get it replaced. I went to this location to get it replaced on Febuary 14th. I spoke to the manager Sarab and explained my situation. I did not have a receipt, however she was able to pull up my boyfriends account which shows an order number (it was purchased online and PICKED UP IN OAKVILLE PLACE) she told me this wasn't enough proof and I would need the physical copy. I knew she was lying but didn't have the energy to argue. The next day I called customer service and got the receipt in 5 MINUTES! The customer service rep said she was completely in the wrong and was supposed to contact customer service right away to get the receipt. I then printed the receipt and went today (Feb 15th) I had explained the situation again and I got told by Lillian that I needed to exchange it in an outlet because it was purchased online... not sure what the correlation is. After going back and forth with her she called the manager Sarab and it took 7 minutes to figure out how to even do the exchange. Mind you she didn't know the warranty, didn't know what the ring was called, didn't know what size I got, and didn't know the phone number on the account which can all be found ON THE RECEIPT. After the exchange was magically done I asked her how come no one knows the policy and how customer service OF SWAROVSKI is telling me something completely different. She was a deer in headlights and answered all of my questions with "I don't know" I spent $100 on a ring with WARRANTY and somehow they made the experience so difficult. To Sarab and Lillian you really need to brush up on your policy and learn good customer service. I wasted 2 days to do a simple exchange.I was told to come with the receipt and there would be no problem...yet there was a problem...? Very inconsistent, no one who works there knows what's going on Stop being lazy and do your job properly. I also asked for their DSM and Lillian replied with "I don't know" so it's very clear to me that she is confused in life. Don't waste your time and money here, they don't care and there's way better quality jewelry out there.

Terri2 Swarovski location. They do not accept online purchases for refund, even though v they are a Click and Collect location, which per the Swarovski rules, accepts online purchase returns. Swarovski customer service confirmed this, called the store while i was present and they still wouldn't return the item.

Very friendly environment, and helpful stuff with great knowledge of their Collections. The store manager Sarab deals with conflicts very professionally and smoothly, she makes sure you leave the store happy no matter what the issue was.

Went in looking for 5 gifts for my best friends. They had so many amazing options to choose from and lots in stock. Customer service there was excellent too! Sarab and Lana wrapped the gifts beautifully. Thank you girls so much! Coming back again for sure!

AMAZING EXPERIENCE! WILL COME AGAIN! I buy a lot of Swarovski and this store has a more variety of new collection compared to other locations. The staff was so nice and helpful, especially Lilan! She recommended me a stunning set as a gift and my mom loved it. Thank you so much!!