Oxford Medical Imaging

I called to let the office know 24 hours prior to my appointment that I have the stomach flu and was running a fever. I asked if I can rebook, I was told I would be charged $30 and that they told me to show up with the flu even if I was running a fever and throwing up! I told them I will come to the appointment because I refused to be charged $30 and if I started throwing up during my MRI it is not my fault because I told them before hand. I was never told that I had to give 48 hours notice! This place does not care about the patients at all if they did they would have said thanks for giving at least 24 hours notice please get better and rebooked me for another date. There was no reason for being rude to me on the phone,so I was rude right back! I will make sure I share this horrible experience with my doctors office! Nothing like adding stress to an already stressful situation.

Friendly staff. Took me early for my CT scan. Technician was great I was in and out in 10 minutes. They were quick to call me to get an appointment no wait time. From the time my doctor sent in the referral till I had the scan was 4 days.

Amazing customer service. I took my referral paperwork on Monday, had my MRI booked 5 days later. Anne Marie was just amazing in organizing everything. Technicans also super amazing. Highly Recommended. Thank you for your efficient service today.

I had a wonderful experience. The receptionists and technicians were very kind and helpful. Wait times were extremely fast the most I waited was 5-10 minutes. When they tell you to come half an hour early make sure you do so you don't have to wait too long. Overall I had a great experience and I would highly recommend this clinic

I have never had such a frustrating retail or healthcare-related experience (as this is a private for-profit medical imaging centre, I’m not sure which to categorize it as). My first MRI appointment was scheduled and (my own fault) I missed it. I called back to reschedule and told the receptionist that I was more than happy to pay the missed appointment fee. The staff who took that fee and rescheduled me was rude and short, but I didn’t think much of it as I knew I had missed an appointment and likely caused their office some stress. She told me that my rescheduled appointment was at 9:30 AM and provided no other information. I show up at 9:20 for my 9:30 appointment, and am told that I am 20 minutes late and they can no longer accommodate me. The receptionist advised me that I was to show up at 9 for a 9:30 appointment. I told her that at no point had I been told to arrive half an hour early, for either appointment. I also noted that I had not received a reminder call for this appointment, where I potentially could have heard (for the first time) about the half hour prior rule. The receptionist told me that they had tried to call me the night before at 8 PM, but they couldn’t leave a message as it appeared to be a work number. So to be clear - the Oxford clinic requisition asked for both a cell and work number, both of which I provided. They did NOT call my cell number, but instead chose to call my work number and were apparently surprised that I didn’t pick up at 8 PM. They told me I could wait to see if they could find the time to do my MRI, but after 2.5 hours was sent home because no time opened up - again, for being twenty minutes “late” for a 9:30 appointment that I was never told was functionally at 9. So again. I have to call. I have to pay the rescheduling fee. I have to rebook. This time, I explicitly ask the receptionist - is there ANYTHING ELSE I need to know or be prepared for? “I know my appointment is at 7:40, so I should come at 7:10. I know to wear no earrings. Is there aaaaanything else that I need to know?” The receptionist tells me there’s nothing else she can think of. So you can imagine my frustration when I arrive for my appointment only to be told that I can’t wear contacts while getting an MRI. I have never gotten an MRI before and was never told not to wear contacts, so I wore mine. This clinic has a serious issue with communication and dealing with them has been absolutely brutal. If you can go elsewhere, you should.

This place was amazing. Now ya can't even talk to a person to book an appointment! Guess they are busy enough and don't need any new business.

I had a decent experience. The receptionist was very friendly, the technician was very funny. My doctor was able to get me an appointment within a week, where other places quoted 3+ months! I was blown away. The facility is outstanding! Very clean and hygienic. Clean supplies and overall five thumbs up. I highly recommend this imaging centre.

The ladies at the front desk were very polite and friendly, the young lady who inserted the needles into my arm was gentle and professional. John the technician was amazing, very personable as he guided me through the whole procedure. A great team!!