OTA Watchmaker & Jewellry Inc

OTA is a gem! They provide what has become a rather rare experience: a warm and personable service, true expertise, fair dealing and a genuine concern for their clients' interests. Lukas created a unique design for my engagement ring and it is absolutely stunning. I am so grateful to have discovered OTA and look forward to many more visits.

Very very honest with amazing quality jewelry. Very impressed! I had a dog tag custom made in 14K gold with engravings. Absolutely love !!

WARNING. He tried to steal my ETA 2836-2 by replacing it by a 2824 clone from China hoping i don't notice. Left my watch for a crown installation. Took over three weeks, which is reasonable because it was during the Holidays. I come by for my watch, everything seems functional, crown is working as it should be. Home, i open up the case back to verify if everything is in place. The ETA markings/caliber on the Base Plate are completely gone. Sent him a mail asking if he has replaced any parts or the movement as a whole. He told me that he has replaced the Base Plate by a Sallita SW200... without my permission and without even telling me when i picked up the watch. Sallita, just like ETA, marks their Base Plates underneath the balance wheel, this one is unmarked like the Chinese clones that are worth nothing. Asked him why its not marked, and he tells me its marked elsewhere... ffs. No such thing as marked elsewhere, its always marked in the same place, and lying to your customers won't get you far. Told him i don't want any aftermarket trash in my movement, and came back for the supposed "Sallita sw200" swap to the original ETA plate. He told me to wait 10-15 minutes. Who swaps base plates on a fully build movement in under 15 minutes? This right there was his first scamming mistake. While he was installing the "supposed Sallita sw200 Base Plate", i asked him why did he replace a part of my watch without my permission, when the original was in a perfect working order. He tells me that ETA plates aren't as strong as people will let you believe. Are you ******* kidding me right now? Just writing this pisses me the **** off... and who, on which planet EVER criticized a base plate from ETA? No such thing, he has invented a BS reason hoping it sticks. Not only that, but when he supposedly replaced it without my permission, HE KEPT THE ORIGINAL PLATE FOR HIMSELF, so he could resell it to others. Since its from an ETA automatic movement, its worth at least $40 on its own. This is called harvesting movements. He then finishes the supposed plate swap in under 15 minutes, i told him to never replace any of my parts without permission and leave his place. At this point you could see him being extremely guilty. Inspected the movement and EVERYTHING but the rotor is different. He did not replace just the Base Plate (like i assumed since you cannot swap plates on a fully built movement in under 15 minutes, the time i took him to do the job when i came by), he has replaced the whole movement of my watch but kept the original rotor, dial and hands, so it looks as genuine as possible, hoping the customer doesn't notice and he makes ~$200 for a perfectly functional ETA2836-2 on the side. Like what kind of ********** is that? Not only was he lying to my face until i existed his place telling me bs like "i thought it'd be a good idea to replace the part by a stronger one", he didn't replace "the part", he swapped the whole movement. You only read and hear about these kind of scammers, but we have one in Montreal. I have only visited him to drop 4-5 watches, and in that small amount, he has already tried to steal the whole movement of my $800 Swiss divers watch. With all the elderly folks visiting his place, i can only imagine how he is taking advantage on someone like that, folks with poor vision or the ones that won't take the time to verify his "repairs". If you need a movement repair, especially if you have the higher end watches like Rolex, etc, i don't care where you go, but stay far from this place. If he has done this on my watch, he has without a doubt harvested parts and whole movements hundreds of times in his "30 years plus of experience" that he keeps on repeating to everyone. This is criminal. IF YOU'VE BEEN TO HIS PLACE, I WOULD URGE YOU TO OPEN THE BACK OF YOUR WATCH AND VERIFY IF EVERYTHING IS IN PLACE. IF YOU AREN'T SURE, TAKE A PICTURE AND SEND THEM TO THE MANUFACTURER OR ANOTHER PROFESSIONAL. THIS THIEF NEEDS TO GO TO JAIL. I have picture and mail proof of all of this.

Not impressed.he may be good for jewellery but not for watch repair.4 visits and the watch had to go to another watchmaker to find out nothing was ever done to repair.thr crystal that was replaced was still cracked on installation.wpuld not recommend .

Mr Lucas put a new band on my watch. The service was exceptional and we were welcomed with a smile. Thank you.

Tried to give this guy another chance after a pretty awful first experience (out of convenience, but also because mistakes happen - forgive and forget). Simple dial swap on a Seiko SKX. Watch doesn't wind anymore. This was not an issue prior to the dial swap and I know this because it was an almost daily wear. Avoid if you value your watches.

Amazing watch repair service! They are pros and hands down the best! Took care of my two watches I brought in with care and excellent work. I highly recommend Lukas at OTA. Very competitive prices and quality work.

I brought in a pair of earrings in need of minor repairs. The gentleman who served me was quite knowledge and was able to fix them on the spot free of charge! I'll definitely be back next time.