Oculus Eye
1.5/5
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based on 2 reviews
Contact Oculus Eye
| Address : | 6628 River Rd #350, Richmond, BC V7C 0E2, Canada |
| Phone : | ๐ +79 |
| Website : | http://www.oculuseye.ca/ |
| Categories : | |
| City : | C |
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Patrick Byrne on Google
โ โ โ โ โ The receptionists were very helpful as were the technicians. About 90 seconds at most with Doc. Butler didn't give me any new information and my refills for Lumigan were not even part of his address for me. Now I have to obtain Lumigan from another professional source. I had to ask specific questions because I had been there several times over the years and knew what I needed to know. Dressed in street clothes and not even looking like a professional he sent me quickly to the receptionist to arrange a Field Vision Scan. That was March 26, 2022 and the scan was set for August 30, 2022. Not only that but I would have to make another appoint for after the Visual Scan to review the results because he is not in the office the day visual field scans are done! Sounds like a money grab. Well, I cancelled that August appointment and now I will visit Central Eye in Surrey, although a long way from Richmond, I know I will get better attention there since my wife is their patient.
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Amir Khan on Google
โ โ โ โ โ The receptionist (elderly white lady) at the Richmond location came off as rude and raised her voice at me when I was checking in for an appointment. Despite providing my name and having spelled it out for her, she automatically assumed I wasn't the patient. Patients expect to be met with a welcoming and attentive person, especially when they're in a vulnerable state, not by someone who sounds like they've given up on life.
In contrast to pre-Covid times, the Richmond office almost never picks up the phone. Don't bother leaving a message because they don't return your call. There's a better chance of reaching the Burnaby office.
Appointment confirmations via voicemail are also unreliable. I was instructed to come to the Richmond office when my appointment was actually supposed to be in Burnaby.
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