NAPA Auto Parts - NAPA Stoney Trail
3.7/5
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based on 8 reviews
Contact NAPA Auto Parts - NAPA Stoney Trail
| Address : | 7819 112 Ave NW #31, Calgary, AB T3R 0J5, Canada |
| Phone : | π +87 |
| Website : | https://www.napacanada.com/en/ab/calgary/store/1000375%3Fcid%3Dbusinesslisting%26utm_source%3Dgmb%26utm_medium%3Dlocal_listing%26utm_campaign%3Dlocal_listing%26store%3D1000375 |
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| City : | R |
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Eric Holden on Google
β β β β β I needed some oil for my BMW. An older gentleman recommended a german filter and some oil made in Germany that he showed me the BMW name on the side of it. Nobody else had bothered to ask me what I should use, he said this was the same or better as the dealer. I got tired of high prices so i'm going to get all of my BMW stuff at this store from now on. Very helpful, and the oil was on sale too.
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Lyn Larson on Google
β β β β β Iβve been into this store many times. Iβve always had great customer service with any of the staff Iβve dealt with. Their new store front looks great. Staff is always knowledgeable. Thanks guys! Keep up the great service.
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Christine Novitsky on Google
β β β β β When I came to this NAPA store to return an item, I was helped by an older gentleman who I must say was impeccably rude. He was quite disrespectful and said that nothing he could do would ever please me and asked me "Well, what do you want me to do about it then?". I then called later and confronted him and said I was disappointed with my experience and he said nothing at all - I received silence. Until I prompted to say something, which he then said "I have nothing to apologize for and nothing will please you. I can't do anything about it now". He then proceeded to say "So is that all then?". I politely asked to speak with a manager and he said there was no manager there. He didn't offer a phone number or any way to contact a manager, acting like he was the only contact to that store. It's unfortunate that he was unable to act like an adult and take ownership for his behaviour. It's a shame because I've had very positive experiences at other NAPA locations. If you do have the choice, I suggest to go to a different location where you will be treated with dignity and fairness.
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Royce Rodrigues on Google
β β β β β Rude staff, they don't really care to help. If you are an amature and have any questions, they don't have the time and patience to answer them. Will not recommend this store.
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Jonas McKinnon on Google
β β β β β The staff are extremely unpleasant and so ignorant. Been here twice and both times I got treated like a piece of trash. Decent selection of car items and tools but this place definitely needs a staff upgrade. If anyone enjoys being treated like your business means nothing, NAPA Stoney Trail is the right place to go!
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Shaelyn Brown on Google
β β β β β Not a great experience with the lad on the phone today. Was very disrespectful and condescending. Have had similar experiences with the same person. So have fellow friends. Awful customer service. Wont be shopping at this location ever again.
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Tewodros Tafesse on Google
β β β β β I was in the store at 112 Nw. This morning around 1130 am. There was two men behind the counter having some kinda conversation among each other. I stood by the counter waiting for help and seems I a. Invisible even though I am 6 plus feet man. I ask him if he could give me hund and he told me that he don't help people whom are over the phone coming into the store. The strange thing about it was that I wasn't over the phone. I was actually talking to my self amazed by their behavior why this two people doing nothing not welling to help. I left the store very disappointed with the service I accounted. The thing this people didn't understand was that I am Aldo bussiness owner into the community and this kinda behavior will not be tolerated by any means in my store. I also understand the power of this kinda comment to the bussiness a d I home someone will read and make the appropriate change so no one will go through this agian
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κΉν¬μ on Google
β β β β β Best ever customer service
I had to ask the guy 'a name to give 5 star ! who helped me with no charge with simple car remote start battery service!
His name is John
I definitely come back and get service through him !!
This is the proper customer service regardless money making customer or not
Very appreciated all his thoughtful and honest customer service
Definitely comes back !
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