Muse & Merchant Home Collection
4.2/5
★
based on 8 reviews
Contact Muse & Merchant Home Collection
| Address : | 661 McCallum Rd, Victoria, BC V9B 5J3, Canada |
| Phone : | 📞 +7 |
| Website : | http://www.museandmerchant.com/ |
| Categories : | |
| City : | B |
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Mike Kelley on Google
★ ★ ★ ★ ★ Very easy to deal with. Clean store. Great staff. When we had a warranty issue they were rock stars. So refreshing and will be back without question. And we love our new sofa
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Anna L on Google
★ ★ ★ ★ ★ Beautiful quality furniture! Debbie is amazing! Go see her! We purchased the Bradford sofa and she was very knowledgeable. She went through the pros and cons for the couch. We love how honest she was! Highly recommend this place. This is a made to order couch and was told it would take 6-8 weeks, it came in 4 weeks!! Total Bonus!
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Carly W on Google
★ ★ ★ ★ ★ Great experience here everytime I come! The products are amazing, the store itself is very open and designed in a very nice way. The best part is the sales associate Debbie, who is very friendly and helpful- she always is available to answer any questions and offer her help. This is my new favourite furniture store in Victoria!!
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Byunghun Kim on Google
★ ★ ★ ★ ★ I am pretty happy with bed and couch I bought, Debbie was helping me buying and Liz was responding my email when I had a problem with assembling. They both are very kind and helpful. only the thing was I never had a problem putting furniture together before, but they had the worst instruction and a little bit of quality issue. highly recommend ask them to deliver and assemble for you.
overall I still will go there again and buy more furniture when I need.
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A on Google
★ ★ ★ ★ ★ Excellent amount of choice in a variety of styles and price ranges. Staff was very helpful and beyond knowledgeable about materials, quality and availability. I was am pleased with the furniture I purchased here. I would definitely recommend looking here for your next furniture purchase. I only wished they had more selection of small items like pillows and tabletop decor.
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D Lundine on Google
★ ★ ★ ★ ★ We bought the Bradford sofa 2 years ago and paid the extra for upgraded fabric. We were so excited and delighted with it at first. BUT, all it does is shed feathers (like a lot - it's all you notice when you look at the sofa) and the fabric is already all pilly. Ours is a 2-adult, no kids or pets household; we're as low maintenance as it gets. We were also excited to support "made in Canada." Sigh. And thinking back...it arrived with flaws - it's a sectional and it came with mismatching hardware that was meant to connect the 2 pieces. Also, two of the sofa's legs were put on at an angle, so one end listed. They sent a technician to repair it all - a month after I called. So clearly quality control is an issue from start to finish. I think people writing the 5-star reviews just had a walk through the impressive show room or just got their furniture. Wait a bit and see if first impressions are lasting ones.
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Vic H. on Google
★ ★ ★ ★ ★ I bought three Hype bar stools from Muse & Merchant. After just 14 months, I noticed that the faux leather has peeled on one side of the seating area of one of the stools. You'd think a stool at $299+tax a piece would last a few years! Unfortunately there is nothing Muse & Merchant could do about it as it is two months past the warrant time frame, I was told. Very disappointed. And definitely NOT recommended!
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Monica Silva on Google
★ ★ ★ ★ ★ The floor models of all the furniture look beautiful. It almost seems worth the substantial price tag but what is delivered to the door is not what is on display in the showroom. I spent thousands over the last couple years. A sofa bed, desk, cabinet. Two of the three items needed replacement as one arrived with a huge crack all the way through the wood and the other had a drawer on tracks that wouldn’t open and close properly. They were gracious enough to replace the two items but, again, even the replacement cabinet is greatly flawed. It’s becoming quite uncomfortable having to repeatedly contact the store to request now a third replacement. I guess I’m stuck with an overpriced cabinet with three drawers that don’t fully open and close.
So disappointed as I really do love the style of their furniture and I had planned on purchasing more pieces in the future.
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