MEC London
4.5/5
★
based on 8 reviews
Contact MEC London
| Address : | 1051 Wellington Rd, London, ON N6E 1W4, Canada |
| Phone : | 📞 +987 |
| Website : | https://www.mec.ca/en/stores/london%3Futm_medium%3Dorganic%26utm_source%3Dgoogle%26utm_campaign%3Dmy-business-listings%26utm_content%3Dlondon |
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| City : | E |
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James G on Google
★ ★ ★ ★ ★ beware the ‘rock solid’ guarantee. It does not cover breakage from normal use or defective products. Unfortunate, because I was a regular customer, but will not be back ~ MEC has taken a nosedive since being bought by Americans
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Sue Godfrey Baker on Google
★ ★ ★ ★ ★ Yesterday when I was in MEC it was clearly over staffed as I was the only customer in the store. After my dealings with the staff it was also clear they were not peak performers.
1. The cashier did not remove the clothing security device after I purchased a shirt. I did not notice that she had not removed the device.
2. When I departed the store, the security alarm went off. The young man standing at the door watched me exit without asking me to stop and examine the shirt I had in my hand. The shirt was not in a bag, because the MEC store has a no bag policy.
The above example demonstrates the lack of commitment or knowledge of the possible reasons a door alarm might be activated.
I drove home discover the clothing security device could not be removed without damaging the purchase. I again drove back to MEC for device removal.
3. I presented my shirt to the young man who was the man who had not stopped me at the door when the alarm went off. I told him the security device was still on the shirt and he hadn’t stopped me at the door and why? He grabbed the shirt angrily and said he would remove it. There was no eye contact from him nor an apology. I hung on to the shirt and asked him if he heard what I just said about the door alarm. He said it was an innocent mistake - still no apology or apparent insight as to the inconvenience for the customer when security devices are not removed after purchase.
In summary, the staff could care less about the customer as evidenced by the above.
I have been a MEC customer for over 30 years and after this experience I will not be back.
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Donica - DLA Originals & Donica-dot-eh on Google
★ ★ ★ ★ ★ Went in to pick up an item that showed it was available on the web. Got there and none to be had. Ordered it at the store for he item. Now have to wait for an email to go pick it up. ?
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Ross Farquhar on Google
★ ★ ★ ★ ★ MEC is a great store for all you outdoor adventures, staff are very helpful
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Liam Cloes on Google
★ ★ ★ ★ ★ Super cool place with lots of camping, paddling and hiking gear. Things are all kinda expensive but all good quality gear from well known brands.
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Howard Shears on Google
★ ★ ★ ★ ★ Friendly helpful staff. Well laid out store which makes it easy to browse but also to quickly find the items you are looking for. Amazing assortment of inventory.
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Saint kosmosis on Google
★ ★ ★ ★ ★ Fear of exempt people should not freeze staff. If staff choose not to interact with people because they are unable to wear a mask that's fine... But don't demand a mask when the mandate clearly gives exemptions... And the LAW protects my disability over a municipal mandate... If you are unclear of this please ask a constitutional lawyer they will explain it for your convenience
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Duncan Murdoch on Google
★ ★ ★ ★ ★ We got an email the other day offering a discount for ordering from mec.ca, to celebrate the new web site. We placed an order with 3 items.
A couple of days later the first item arrived, it was fine. Then the second, which wasn't what we expected, but we thought we'd keep it.
Then the trouble started. We got an email saying the items were on their way, after we'd already received them. What? And my credit card was showing multiple charges for the things we'd ordered. Today the first duplicate arrived, so I phoned. They demanded that we return these items that we hadn't ordered, and then they'd process a refund. They said the third item had been cancelled (not by us!), and reinstated it: but my card shows they charged us a higher price for it this time.
I told them that they needed to cancel the extra charges first, because I don't trust them to competently issue the refund. A service manager agreed to do that "right away", but it hasn't happened yet.
Avoid MEC.
Edited to add: I called the credit card company today to dispute the charges, which still show up on the card. They said that MEC has actually reversed them. For some reason the reversals aren't showing up yet in my view. So perhaps things will work out eventually.
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