Lucky Mobile - Winnipeg

Should stop the esim fraud, as the customer service or any store are clueless of the procedures of electronic sim transfer

Terrible service. You can't phone anyone and actually solve a problem. Can't add minutes when you run out. You have to wait until your next month starts. Avoid this carrier all costs.

Great budget options for someone needing calling and texting. They offer data plans too. Bring your own device for the best deal possible.

Lucky mobile no service at all. Your call never be answered by any people. I wish I read Robert review before I sign the agreement. Data couldn't be used at all. When you missed the payment date, your phone can't be used no matter how much you top up. Cheap, but no good service. Even one penny is waste. Don't use lucky mobile.

Customer service is a joke, trying to reach the customer service for months. The IVR is a loop, you never get to talk to anyone. Being charged every month ? for the connection that is not being used. Trying to call to get the service deactivated, how horrible the service is. How to get in touch with anyone from that company??? Cause, the stall that was at mall is closed (From where I did the mistake of taking this amazing connection).

Good place for pre paid phones and sims

no stars, terrible service, upon activation I was charged twice, without being given a monthly bill total they ask how much you would like to top.... Im no mathematician!!! Called to clear it up, they need to verify my name, give them my name, long and shot from, nothing comes up, log into my account online to look for said info, my own name, still no help, she couldnt do anything on her end with out my name, gave my name thousand fold all account info on website, she tells me i have to go to the store, i live in the country and the store is temporarily closed due to covid.... failed messages, failed calls, in order to call the service * number you gotta pay for a pass, an international pass that cost $5 with a handful of regions to choose from with out telling where this pass must come from.... Volume is terrible, im using a iphone and i still can barely hear... customer service is useless, just one big scam!!!!

Avoid them. It's not worth the headaches. I tried changing my phone plan today through their app instead of calling them. Figured it would be faster and more convenient; I was wrong. Right after I did that, they cut me off and said my account was suspended due to lack of funds. I was confused because they take money from me every month with no issue. Why would there be a problem now? I use auto top up and they have my bank acct. information with them on file, so why couldn't they simply pull the money from there? What makes me even more turned off with them is that their app straight up lies to you. When I confirmed the change, it was supposed to occur on October 5th. That's what the app told me (and I took screenshots). Today is the 4th and my last day of the bill is the 5th. According to the guy I spoke with, it would have been better for me to do this over the phone, as making plan changes within the app means it happens immediately. I told him that the app said it would apply on the 5th, but he didn't really have an answer for that. He also told me it would have been better to phone a week prior, because they could make it so I don't have to do a manual payment via top up card or credit card. So not only did the app lie to me by saying it would apply on the 5th when it really tried to apply itself today, I was not made easily aware through the app that plan changes require you to make a manual top up payment, rather than Lucky Mobile simply pulling the money from the acct they already have access to. This seems totally redundant for recurring customers. I get it if the customer is new. There's many issues with Lucky Mobile. • Poor customer service: The fact that they can't find out for you if their Polo Park kiosk is still in service or not, despite them having access to all their information. Oh and when you try to phone the number they provide, it's out of service. Or the time I tried to phone them, but their answering machine said they were closed, despite having more than an hour of time left in the work day. • Their so-called “award-winning” Lucky Mobile app: This app is FAR from award winning. Either that, or whoever is dishing out these awards are is not worth their salt. Try to figure out how much data you've used in a month. They make you do mental math just to figure it out. And then there's the issue of it straight up lying to me when they said the plan change would take place on the 5th. Instead, they tried doing it today and the app did not make it clear that it would require a manual payment rather than them taking it from the acct.. And I find it hard to believe that their app is award winning when it logs you out for no apparent reason (even though I signed into it yesterday), doesn't tell you the truth and only operates in portrait mode. • Technical issues: Text messages not coming in (including them not taking responsibility for their mess-up), phone calls going straight to voicemail, despite having 3/4 bars of reception. I've decided to start looking around for alternatives. This company is incompetent imo and you should avoid them. Sure, their prices are cheap, but they do that by cutting too many corners.