Landmark Homes - Edmonton

This is a follow up review of my first one I made a few months ago. I gave 2/5 stars then, now I am giving it 1 star. Landmark has failed to impress me after my first review and is still keeping up with the original things that disappointed me in the beginning. After my last review, someone from their office followed up with me asking about my experience and asking me to take down my review as it tarnishes their reputation as a “luxury builder”. I am sorry but this is not how a luxury builder behaves with customers. I love my home, the floor plan is great, but what is left to be desired is their service department and getting things fixed. I have had to chase them to fix deficiencies within the home. The latest thing which I have been chasing them to fix is a cracked tile and water damage to the wall due to a broken water line. The water line was fixed but now for 4 months I have been waiting for the water damage to be fixed. Two ladies from landmark came to do a warranty visit in November 2021 and I showed them the damage at the time as well and they assured me it would be fixed ASAP. Now it is January and I have heard nothing, so I emailed landmark about it and was told that this was planned to be fixed at my 12 month warranty visit. I am not waiting 5-6 months for the water damage to be fixed and there is no reason why it needs to wait until one year when these things are only covered until then. This was also never communicated to me that it was going to be fixed at 12 months. Landmark has had a chance to improve things since my last review and they have failed to do so, which is why I am lowering my rating to 1/5 stars. Although I had high hopes, things are still continuing to disappoint me. I will not recommend anyone I know to build with landmark and will warn them of my bad experience.

It has been a wonderful experience building with Landmark. The quality is top notch and it has been an absolute pleasure to work with Jeanette, Tania and Andy who guided me along my home building journey seamlessly. I wouldn't hesitate to build with Landmark again if the opportunity presented itself. Thank you so much!

I’ve recently purchased a single family home in walker summit. Rommel Banaga helped us out going out of his way, to get us a modern custom home design the way we wanted. As a first time home buyer’s he suggested a lot of stuff that we didn’t know that. And he’s always there whenever i called him, either with any questions or any changes needed and even after I moved in to house.It’s been a great experience so far. And I don’t think it would’ve been possible without him. I highly recommend him for buying a new house!! He is really good sales representative. Thank you.

I had wonderful experience with Dale Antoniuk, warranty technician with Landmark. He addressed warranty issues of my new home with great care and attention, got most issues fixed and is following up with a few that needed replacement of parts. He is amazing person, professional warranty technician and great asset to Landmark warranty team. I strongly recommend him and give him 5 points out of 5 for his excellent work, wonderful behavior and professional skills.

I recently purchased a condo from Landmark homes with Sheila and Kelley. They were both great people to deal with! The condo is currently being built so I cannot speak on final product, but the show home and their customer service were exceptional. Always quick to respond to any questions I had and helped me navigate my first property purchase. I’d recommend Kelley to anyone I know to work through the process

I’ve had my eye on landmark homes for a while now and recently purchased my very first home. I love the layout, design, and technology that landmark offers. Buying a home for the first time is always very nerve racking. I’ve been so lucky to have had such a great experience so far. Hafsa Khalid has been wonderful to work with. Super cheerful and inviting, she’s very knowledgeable and informative and it shows she truly wants her customers to receive the best care. I highly recommend purchasing a landmark home for the high standard quality and for their care in customer service.

Stop looking, you’ve found it. Without question Landmark is the best builder in town by a long shot. Their craftsmanship is undeniable. When you go to their show homes, look at the little details other builders tend to rush through. These are the details that matter in the long run after the home is lived in for five or more years, making sure the framing is perfectly aligned, no gaps in cabinetry, and high quality selection of hardware, flooring and everything means your forever home will actually last “forever”. But beyond that, what matters even more is how they treat you. Not when they’re selling you the home, not when they’re designing and building your home. That matters, sure, but how do you want your builder to treat you years after they took your hard earned cash? With landmark they always go above and beyond to make sure their clients – past, present and future – feel like they’re part of the family. They have always been extremely fast at fixing issues of all sorts. What’s really funny is they’ll do the repair faster than you’d ever expect, and then apologize how long it took them. What?! I’ve heard stories of some home owners having to suffer with issues for weeks, months, or forever because they’re left on the lurch. I’ve had two homes now with Landmark and I can’t imagine why I would ever not choose them again, or why anyone would consider anything else after seeing the first class quality and service they perpetually deliver. Thanks for everything, keep it up!

We booked our home with Landmark homes at Laurel crossing in January 2021 and got possession in September 2021. Here is our story to help others. Our overall experience with Landmark homes was good. We visited most of the show homes in the area's by other builders. All the show homes were well design and were very attractive. We also visited most of other builders under construction homes. I work as quality control inspector in construction and saw lack of quality, house keeping and workmanship issues which can lead to bigger problem in future. When we visited the Landmark Melbourne show home, Mr. Ankur Madaan and Harpreet Saggu gave us a warm welcome and explained us how Landmark use modular system to build homes. We like the idea as you will get better quality when most of the construction done in shop. We also visited 3 of Landmark's under construction homes which were at various stages. All 3 homes were showing good quality, spotless housekeeping and good workmanship. Their price was slight high what other were offering for the standard model for the same square foot home but we went with it as we saw the difference in quality. During the construction phase when lumber prices went high and we saw other builders stop using plywood for exterior and used fiberboards (Drywall like stuff) but Landmark still used plywood for sheathing. We were so happy that we decided to go with Landmark. Our experience at design centre was great as Masooma helped us choose the right combination of colors for interior and she was very accommodating with changes we requested after the initial consultation. Construction went good without any issues. We visited the homes many times during construction and housekeeping was always top notch. At the possession there were some of the items were not installed due to the COVID supply issues which was understandable. Most of the missing items were installed within a week except fireplaces as the model we choose was not available in Canada. I am giving Landmark 5 star as I seen worse what other builders do in the neighbourhood. ***Watch under construction homes before you buy. Show homes don't tell you what used inside.***