LAMOUR 日本药妆店 DT

the staff here is very rude and unacceptable, i think they need a better training or some type of help, to learn how to treat people

Service has improved a lot over the years. It really depends on the day and who is working. Some will follow you around non stop and others will check up on you once in a while. I'm just browsing for new stuff to try most of the time and usually don't have anything specific in mind so I really enjoy the girls who leave me alone and will answer my questions when I ask! Price is reasonable and less expensive compared to t&t and other stores. Note: Products are final sale! (That is why I browse and do my research before purchasing most of the time) My Product recommendations: - Heroine Waterproof long and curl mascara - Jayjun sheet masks (PH.5.5) - SANA foaming soy cleanser (affordable and decent)

I love this store (the Down Town Location), as I have not visited the North York Branch yet! The shopping experience was pleasant, and the girls (sales girls/ staff) were very friendly and informative. I asked them for prices for certain items and also, I asked them to open up a wallet so that I could see what it looked like inside, and they assisted me without giving any bad attitude! Very professional!!! I bough a little pencil case and coin pouch from this store, which were both extremely cute! Although a little bit pricey, $ 17.00 each while in Korea they are about 9,00 dollars... but its understandable since the items are imported) ~ So do bring a bit of money if you want to shop here!! But over all great experience!! Will be back for Sure!!! ( This is a better experience than Pacific mall with regards to professional and well trained staff).

Can you staff simply stop stalking me? Just stop watching me. I'm not a theft and just want to have my time exploring the products I need. If I need anything I will ask. By the way hope there's Kracie Hadabisei green tea face mask for acne skin.

The staff here are very friendly and the products they carry are all very nice! They have big selections of japanese and korean skincare, haircare, makeup etc. And the products are a good price as well!!

I visited there for the first time yesterday and was really uncomfortable. The security guy kept following me and he was talking on the phone whole time when I was there. It was so annoying!! I purchased something and cashier lady was nice. But I won't coming back this place.

Unless you are a Japanese female exchange student, I would not recommend shopping here. Granted, I am not their target clientele, but I am familiar with some Asian skincare. And so, I came here looking for particular items. The moment I stepped in, the first associate was shocked by my presence. You can see by the look on her face that she is not used to serving any other type of clientelle. Despite that initial unwelcoming, I took a quick look around under the watchful gaze of the East Indian security guard. I didn't really see what I was looking for, so I waited in line at ther cash register as the only associates on duty were both now serving clients. When the second associate was free, she didn't even bother to look up to serve me even though she would have seen me next in line. The security guard had to address me to get her attention though I doubt he did it to be courteous but rather to indicate that he was nearby and keeping an eye on me. The associate did come from behind the counter to answer my questions. However, I noticed that she was ready to leave after each question. I was weaing a mask btw, but the staff and guard were not. Since they didn't have my items in-stock and their prices were higher than other similar shops in the area, I won't be coming by this one again. So I left and greeted the security guard on my way out. (I don't know why I did that because it rarely helps to improve their security profiling.) Here are my ratings of this place: - welcoming: 1 out 5 - atmosphere: 1 out of 5 - customer service: 2 out 5 - price: 2 out of 5 - ageism: 5 out of 5 - sexism: 5 out of 5 - racism: 3 out of 5

I have been here a couple times before and usually am able to find everything I need and the associates have been both helpful and nice. After yesterday’s visit I do not know if I will be back. I stopped by around lunch time, while the store was installing security cameras, which made difficult to get help or access products. However, what was more concerning was that for the entire ~15 minutes I shopped, one of the associates was being subjected to a verbally abusive tirade from the camera installer over a simple miscommunication. It was so incredibly uncomfortable for me as a customer and I can only assume worse for her. I sincerely hope something changes because nobody should ever be spoken to like that- and frankly its not worth witnessing as a consumer in exchange for a good selection and decent pricing.