Koodo Shop

Name: Koodo Shop
Address: 435 Stone Rd W Unit K07, Guelph, ON N1G 2X6, Canada, G, Canada

3.1/5 ★ based on 8 reviews

Contact Koodo Shop

Address :	435 Stone Rd W Unit K07, Guelph, ON N1G 2X6, Canada
Phone :	📞 +9778
Website :	https://www.koodomobile.com/
Categories :	Cell phone store , Telecommunications contractor ,
City :	G

435 Stone Rd W Unit K07, Guelph, ON N1G 2X6, Canada

Best Telecommunications contractor in Canada

H	Haley Wilson on Google ★ ★ ★ ★ ★ Untrustworthy. Was assured one thing (even after the rep called in to customer care to get further clarification) at the kiosk only to have a surprise fee show up on my next bill.
A	Alexander Burnett on Google ★ ★ ★ ★ ★ I visited this location and after waiting 45 minutes to have a rep talk to me, I was told I could not, in-fact, exchange or refund a case I bought the day before. The reasons given: they didn't have any replacement cases they could find (although the computer said they did have some in stock), and if I wanted a refund, I'd get only $5 back of the $35 I spent on the case in the first place. I was told this was because I bought a bundled pack, and upon asking for store credit so I could return later and get a case when they did have stock, that it wasn't an option. I was advised to try to return the case later, as I have 15 days from purchase to do so.
A	Ashley M. on Google ★ ★ ★ ★ ★ Kate at the Kiosk in the Stone Road Mall is a phenomenal associate. She was kind, patient, and knowledgeable. She kindly helped me with an issue with my screen protector for my Galaxy S7. I HIGHLY recommend her service.
D	Digger Gorman on Google ★ ★ ★ ★ ★ Terrible customer service: they don't accept phone calls for help anymore. They want to do everything on the cheap and have you solve your own problems on line regardless of how much extra effort and time it costs you...as long as they don't have to pay for good service. What kind of phone company doesn't understand the value of a phone call!?!!
T	T Reed on Google ★ ★ ★ ★ ★ I had my family with me to change our phone plans and was very happy with the service we got. The gentleman was helpful and patient with us and answered any questions we had.
K	Kayla V on Google ★ ★ ★ ★ ★ Terrible service wasted over an hour and did not help at all, this company will screw you over any chance they get.
K	Krissie A on Google ★ ★ ★ ★ ★ Unfortunately I can't just review the company as a whole and have to pick a location. This is the absolute worst service I have ever experienced trying to add a line and phone the website goes in a loop customer service is useless oh we can't give you the deal because it's online but your online stores not working so how is that valid? Oh our managers don't take escalation calls. Excuse me? So your customer service is literally useless , your managers are useless. We were changing to koodo for a slightly better price but this aggravation is not worth it all. If your not going to heed this warning at least go into the store because the online and over the phone service is disgusting.
K	Kassie Dupuis on Google ★ ★ ★ ★ ★ Just wanted to take the time to say thank you so much to Kate at the Stone Rd. location in Guelph. She was incredibly informed, efficient and compassionate towards me after having a couple of ridiculously difficult days. Judging by my experience with her, she's truly a sweet human and a wonderful employee!