Jump+ Apple Premium Retailer (Barrie)
4.2/5
★
based on 8 reviews
Contact Jump+ Apple Premium Retailer (Barrie)
| Address : | 509 Bayfield St, Barrie, ON L4M 4Z8, Canada |
| Phone : | 📞 +7 |
| Website : | http://www.jumpplus.com/ |
| Categories : | |
| City : | M |
| Description : | Apple retail store selling iPhones, iPads & more in sleekly designed spaces. |
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Melissa Cheeseman Cheeseman on Google
★ ★ ★ ★ ★ Worst customer service, do your self a favour and stay away. They never answer the phone. Say that it's better to email them, but you will be lucky to get an email back about up dates on whatever you need fixed. After emailing a manager she defend and lied about update emails being sent. So they don't have to take responsibility for there appalling customer service. Will never buy anything from here again and never will I return to this store for any reason.
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Sarah Mahoney on Google
★ ★ ★ ★ ★ Edit : yeah I can see that on the Apple website but the service technician did not even offer to replace the battery for a price he said there was nothing he could do and gave me the number for Apple.
Had an appointment to get my phone looked at because I’ve only had it for 10 months and the battery health is already down to 83%, which is a bit strange for a phone that costs over $1000. The service guy is not very nice at all and seemed bothered by the fact that he had to do a 5 minute test on my phone. He told me there was nothing they could do about it even though my phone is still covered under warranty.
But when I look on the Apple website it says they’ll replace your battery for free if the life is 80% or less, which it might as well be because it drops about 2% a week. Called Apple support and they booked me in for an appointment at an actual Apple store where I’m assuming they’ll actually help me out.
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david thompson on Google
★ ★ ★ ★ ★ What a way to do business. Clearly the message is “we don’t care about our customers”. I phone in, get a recording that states repeatedly that for ANY KIND OF SERVICE I NEED TO GO ON THEIR WEBSITE. Apparently it’s lost on the business owner that - had I wanted to go on their site - I would have. But - I prefer to talk with someone which is why I called them in the first place.
They kindly suggest that if they can’t get rid of me by directing me to their website that yes - sigh - I can leave them a message. Isn’t that wonderful of them?
In reading reviews I see them responding to poor reviews by stating “how disheartened they are”. Really?? Disheartened? Over and over they are disheartened?? How about - make a concrete effort to improve staff training? Improve how you interact with customers? Make it ABOUT your customers and not your own convenience.
So I have now purchased from the much further away location of Apple Newmarket instead of Barrie - because they answered their phone and were pleasant AND helpful.
How’s that for a concept??
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Andrea McPhedran on Google
★ ★ ★ ★ ★ I have to thank the staff for being very professional and helpful when making a purchase! My husband and I were not very sure about what iPhone to get but thanks to the help of the sales team and management we went for the iPhone 12 purple!
We were not aware of the boxing sale going on and they were kind enough to mention the $50 e promo before finishing the sale.
Big thanks to Jake and Kelly!
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P S Nelson on Google
★ ★ ★ ★ ★ Not sure if the pandemic is a cause of such poor service but the store is absolutely ridiculous with their appointment system.
First, you get the run around with all the emails just to schedule an appointment. Then when you show up for your appointment it’s only so they can tell you whether they have a part in store or if they have to order it. Finally they set another appointment for repair and tell you it’s going to be 2-3 hours (for iPhone battery replacement). When you show up for that appointment they all of a sudden inform you that it will be 2-3 days. What’s the point of making all these appointments? All the necessary information can gathered in a short conversation on the phone ahead of time. Please stop wasting your customers’ time and your own. Also, teach your employees what customer service is all about. Never again.
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Jessica Ewing on Google
★ ★ ★ ★ ★ The guy who fixes your iPhone/ tech guy is suppose to be reliable is extremely rude. He has no customer service and doesn’t give a care in the world about his customers. I highly recommend going somewhere else because he will leave you unhappy. Good jump start has more mature and helpful employees in future Espically handling your devices.
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Oriana Nielsen (orilynn01) on Google
★ ★ ★ ★ ★ I have never had a such worse service before with a jump+, I brought my computer in for a repair of initially 5-7 days. Received a call 5 days later saying they did not start the repair or the diagnostics even after the employee helped me turn the find my device off the day of bringing it in. I called the same day letting them know it was fully off and left a voicemail since they do not answer their phone. I called 10 days later asking what the status was of the repair come to find out nothing has been done and its just been sitting there. At the 14 day mark I decided to just pick up my computer with nothing done and now have to bring it to a new location to start this process all over again. The employees weren’t helpful or knowledgeable of what was going on, I would not recommend this barrie jump+ location and would be better off bringing it to an actual Apple store
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Andrea Boddam on Google
★ ★ ★ ★ ★ Went in the other day to try and figure out if my iPhone was worth repair or whether I should just replace it.
I really appreciated Kerri being so patient with me and all of my asinine questions!
She was super friendly and helpful, would rank S tier for customer service.
I’ll definitely be back to upgrade with you guys!! I wasn’t quite prepared at the time.
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