James Braden Nissan

Will not return iv seen better service at Canadian Tire note to everyone that Nissan warranty work will not be granted there they like to peace things together instead of doing what's rite and replacing default parts and Jessie trys to cover it up with talking in cycles and trying and convince you ohh that's normal when in all reality it's Not normal also writes false notes to cover there end looks like I'll go with my 3rd party warranty and a shop that is honest and trustworthy Will Not Return!!!!!

Rough start but happy ending! I've been taking my Nissan to James Braden for about a year and generally they are very good. The service advisors are courteous and professional, the service work done well, and they work to keep things on schedule. Unfortunately, today I went in for an oil change and swap winter tires for summer tires that are ON RIMS. Historically, swapping snows on rims has been the same as tire rotation, $20-30. James Braden charges $64.95+tx for swapping the tires. When I had driven far enough for the sensors to kick in, a HAZARD ALARM went off for low tire pressure. ALL 4 TIRES WERE LOW and 1 was 8 pounds below recommended pressure! I ended up kneeling on bad knees at the side of the road, with herniated discs in my back and freezing hands inflating the lowest tire on a side road while dump trucks wizzed by 3 feet behind me. UPDATE: As soon as James Braden Nissan was aware of this problem, my Service Advisor Spencer reached out to me to a) apologize for the missed pressure check and b) to rectify the situtation. Spencer and James Braden Nissan, stepped up and went above and beyond, picking up my car, getting all 4 tires to the correct pressur AND giving the interior a cleaning as a good will gesture. Mistakes can and to happen in any business. What separates the good ones is what happens after something goes wrong. Spencer's prompt and professional response remedied things nicely. I would not hesitate to refer a friend or colleague to James Braden Nissan.

I had drive test with Kicks and Qashqai, and they were nice and comfortable, and sales people working here are nice and helpful. The reason I gave 1 star is that Nissan and Braden Nissan is actually works mostly for citizens and straight forward customers, and for International students and new comers, THEY ARE NOT GOOD. I process my laese with Toyota without any problem and challenge, and I suggest international students and new comers, DON't HAVE A DEAL WITH NISSAN.

Kingston Nissan’s service department provided us with an unacceptable first, and likely our last, experience. We scheduled a tire change and rear brake service, which was recommended by the Brockville Nissan service dept, so we knew the work required when scheduling. When we arrived everyone was pleasant, but we waited for TWO hours to be informed that they didn’t have the parts, and that they would now put the tires on. The staff did not acknowledge they did not have the parts ready for our appointment, and deflected by saying our brake parts are unique (we own an off the lot 2019 rogue for reference). I can accept mistakes get made, but the professional move is to acknowledge the mistake and make a plan to move forward in a timely manner. This did not happen. I cancelled the required follow up appointment, and the service representative I spoke to on the phone to cancel didn’t ask if I needed another time, or the reason I was cancelling the appointment. Just not a positive first experience at all.

Went to this dealership on a Saturday, was greeted by salesman Darren. He was very friendly and helpful. He took the time to explain things to me and I didn't feel any pressure whatsoever. He followed up with emails, the rest of the staff were also very friendly, warming and a pleasure to deal with. Highly recommended!

Windshield washer pump on my 2015 Rogue was broken. Made an appointment to bring my car in to dealership for repairs. When I spoke to the service rep on the phone the previous week to make the appointment, he clearly understood that this was a safety issue. When I arrived at the dealership, nobody in the service department had any record of the appointment. Waited for two hours on the promise they would fit me in. They did not, so I left. Personnel are polite but incompetent. I will take my business elsewhere, and do not recommend James Braden Nissan's service department.

Absolutely appalled at Nissan. We purchased 2 new vehicles in Feb 2021. The Kick we purchased had sensor issues in March, the sales rep said once in a while they came on, but not to worry. After that day they didn't come back on, we thought great, if was a fluke. Then comes winter and the cold weather again. We've had the front end collision sensor coming on regularly now for several months. The car had been brought in repeatedly and we've been told multiple times nothing can be done. We finally brought it in when the sensor was actively on and finally had it replaced. This is after this car has been into the dealership numerous times. Every single time the car has been in, we've asked that the service manager phone us back to talk about this recurring issue. Steve has never phone us back and has blatantly ignored our calls and emails. Before the sensor was replaced the first time we phone Nissans customer service and they phoned the dealership, and Steve lied about what solution he gave us. Now, the sensor was replaced 2 weeks ago, and it is back on again. Once again, we've called Nissan Canada, put in a complaint for sensors and we received a call back. This lasy on the phone told us to "read the owners manual" and see that "safety features only work half the time". So they are selling cars, where the safety features do NOT work properly, are aware that they DO NOT work properly, and are still selling them with ZERO chance of them standing behind their cars. This is barely scratching the surface of the issues we've had with our kick and our rogue has the same sensor going off. The service manager has done nothing to help other than ignoring us and a safety concern, the dealership has never reached out to us, the owners have never reached out to us. It is very disappointing that Nissan and James Braden Nissan are NOT standing behind their vehicles.

Everyone was extremely nice and helpful. Even employees, not just our salesman and finance manager, were all willing to help us and make us comfortable. It was nice to see people who enjoy their job. Our salesman, Brett Young, was very friendly and knowledgeable. He would communicate with us after hours and on his days off. He was always ready to help and get us information on what we asked for. He went the extra mile to make sure we were happy. Ayesha our finance manager was super sweet and friendly! She made us feel very comfortable and relaxed!