Kingston Dodge Chrysler

Recently purchased a new vehicle from this dealership. We had an amazing experience with our salesman Eric Guild. He went above and beyond in order to make the process as painless as possible. Highly recommend Kingston Dodge, insist you ask for Eric.

We have never had a bad experience once at this dealership. The staff is pleasant and go above and beyond to make your experience perfect. We are several vehicle purchases in from this dealership and don’t plan to go anywhere else again! Steve, John, Trevor and all the staff are fantastic! Highly recommend!

Every other dealership in town pushed me so hard to drive their new 2022 model after repeatedly telling them my budget and not wanting to waste my time, and more importantly, theirs. Kingston Dodge, especially Joe helped me find the right fit for me. He had all the time in the world for my first time buyers questions (I had a lot) and even shared some laughs about general life instead of being this sales robot like many dealerships in Kingston have. Personable, and kind, id recommend Kingston dodge to anyone.

I give zero stars to Kingston Dodge. I wish I could be writing a positive review but I have had nothing but issues and poor service since purchasing my Jeep Cherokee about 2 months ago. Immediately upon purchasing my vehicle I began to hear a grinding sound coming from the right right brakes. Kingston Dodge had me in to tell me they found nothing wrong with it. I brought it back a second time and drove the car with the technician to find out my brand new brakes had become “contaminated” and needed to be replaced. Weeks later, the sound is back in the same side of the vehicle. I brought it to Kingston Dodge and was told “rusty brakes”. Interesting. Second, I purchased a warranty with this vehicle and was told by my sales person that in order for it to be valid I had to get my oil changes done on time. No problem but according Kingston Dodge I had an oil change done when I bought the car in January but was due for my next on March 22. Kingston Dodge tells me that’s wrong and I am not due for an oil change but fail to update the date so I have no clue when I am due for an oil change. You would think that’s important to know so I can ensure my $3000 warranty can stay active. I was told they would store my tires for 1 year for free but upon asking for a receipt so I had proof they were storing them, they said they do not provide that and have never been asked before. I was also told the vehicle would come with a full detail and instead it came with dirt and dust and some used napkins in the center console. It also had a few items that clearly belonged to the previous owner. Wow. I told my salesperson Joe May and again, I get nowhere with speaking to anyone at Kingston Dodge. If I had one word to describe this experience it would be “regret.” I am so highly disappointed and I would not recommend you buy a vehicle here.

I have bought two great vehicles from Kingston Dodge. I am always treated with respect and they really make you feel comfortable in all regards with your purchase.

I have owned several cars in my lifetime from Pontiac to Ford to Honda and I have dealt with many dealerships and service departments. I can say with 100% honesty that Mark Hughes and the team at Kingston Dodge are the best of the best. From sales to service you can’t beat the customer service and the lengths they go to in order to honour their product and keep the customer happy. Pete in the service department always makes sure our vehicles are well maintained, safe, and exceptionally cared for. Between my mother-in-law, my wife and I we have purchased 4 vehicles from Kingston Dodge and have not regretted a single moment. When we picked up our newest vehicles, I was amazed at the kindness, time, professionalism, and attention to detail. When we noticed a minor scratch they immediately buffed it out and made sure to seal the paint. John helped us set up the electronics while Mark made sure the vehicles were perfect and ready to leave the lot. Simply put, Kingston Dodge has earned both our confidence and loyalty and is the only place we go for our vehicles and servicing.

I would highly recommend Kingston Dodge. I have been in the service industry for 30 years. Before reaching out to Kingston Dodge our new SUV shopping had been downright depressing. We found what we wanted was at Kingston Dodge, got connected with John and our experience was amazing. Everyone we dealt with was so pleasant and enthusiastic. John immediately responded to texts and phone calls and took very good care of us. He was very thorough in explaining the functions of the SUV when I got it and has continued to respond to texts since. 5 star service!

The worst customer care experience that I have faced in my life. It cant be worse than this. Took my jeep compass with factory warranty to service for complaint of all warning lights including engine light. This issue started on December ,2021. They couldn’t even find out what was wrong with my jeep. They give back my jeep after first day of service and the same complaint showed on the same night. I got next appointment and they serviced it. Told me that the mechanic is sure that the complaint wont show again . Same complaint popped again. I contacted the customer service dept and complained and booked the third service. They told me that it was the complaint caused by the malfunction of BCM. They ordered the part and told me it will take 2-3 business days . They got the part after 2 weeks and I got the 4th appointment. They contacted me in the afternoon and told they need one more day for servicing. After that they took more than 2 weeks to fix my jeep bcoz the mechanics couldn’t fix it and they needed the help of jeeps engineering and electrical dept. And today(23 feb, 2022) I got my jeep and you can see the pics that I uploaded with this. They were not having the manners to clean the vehicle before giving back to me. I had to spend half of my day to clean my jeep. Great service ???. I cannot even give 1 star for the service.