Elicare: Royal City Medical Clinic

Name: Elicare: Royal City Medical Clinic
Address: 610 6th St 228 B, New Westminster, BC V3L 3C2, Canada, L, Canada

2.6/5 ★ based on 8 reviews

Contact Elicare: Royal City Medical Clinic

Address :	610 6th St 228 B, New Westminster, BC V3L 3C2, Canada
Phone :	📞 +
Website :	https://www.elicare.ca/royalcitymedical
Categories :	Walk-in clinic ,
City :	L

610 6th St 228 B, New Westminster, BC V3L 3C2, Canada

Best Walk-in clinic in Canada

J	J W on Google ★ ★ ★ ★ ★ Right in the mall. It is a busy location as are most walk in clinics. Yes expect a wait (allow +2hr). Although they told me it was going to be a 30-45min wait - it turned out to be 1.5hr wait. There must be a more efficient way of managing drop in and appointment bookings with only one doctor on duty. Maybe they should have two doctors with one just for drop ins only and one for appointment and drop ins. It's disheartening to sit and wait, see people go in who dropped in before you, feel a sense of progress that you're moving up in the line but then out of the blue to you, you get bumped back because of people coming in on appointment - you don't know how many and when their place is before you. I don't mind/am prepared to wait but sometimes you just need to be able to see there's a light at the end of the tunnel. Reception staff was just fine. They were short staffed during my visit so I understood she was very busy trying to manage on her own. Have not tried their online appointment system but may do so in the future.
S	Sun groupy on Google ★ ★ ★ ★ ★ The one star is not a reflection on Doctors or Staff as I never got to meet any of them. I got rejected by phone, no doctors available. Pre-Covid is was my go to place, now they tell me to go somewhere else.Where have all the doctors gone?
D	Darrell Ross on Google ★ ★ ★ ★ ★ Echoing previous reviews about rudeness. My Son waited for 30 mins to be the first in line for walk-ins. At 9:00 AM they unlocked the door and put up a sign saying no walk -ins today. He asked for an explanation and they would not give one. There were only 2 people in line, they could have easily seen them since they had been waiting before the sign went up. We were not totally surprised though, because the day before we went to a different Elicare clinic and they too had a sign up - but in this case saying they were closed. We had called before and there was no message on their phone line nor had they updated the website & facebook pages clearly said "walk-ins welcome" Staggering lack of compassion and concern for people who are hurting in some way.
S	Shaneel Dayal on Google ★ ★ ★ ★ ★ Dr David Sung is very very good, well versed in assessing my condition. He is very patient and explains the symptoms clearly. Hard to find Dr like him. Thank you and highly recommend. Hope he was a GP.
P	Pavlo P on Google ★ ★ ★ ★ ★ This is not a real walk in clinic. They force you have a phone appointment even if the phone appointment will be of no use (when your issue requires you to see the doctor in person). Be ready for endless phone calls if you have skin-care issues, doctors here want to scam the government for money first.
M	Milly Cheung on Google ★ ★ ★ ★ ★ Dr. Sung was exceptional with answering my questions and making suggestions. He was patient and listened to my concerns and explained a lot to me. I had a phone Appt with him and gave the office my wrong number when I made the Appt online. I called the office an hr later to correct it and they were kind and helpful as well. He called about 15 mins later and said no need to apologize. This was just my first experience but I also went to the Richmond location before and also received exceptional service. I will definitely go back. I've experience way worse at my own GP's office and will not go back there.
A	Alicia Boyd on Google ★ ★ ★ ★ ★ I love my GP but the front desk staff are so rude and abrupt. I've had countless issues with them from rudeness on the phone, messing up paperwork, making me jump through hoops and barriers which is really hard when you're struggling with mental health to even then making fun of me that my mom had to phone and make an appointment for me cuz I was literally going through hell and could not do it. If there wasn't a dr. Shortage I would find a new one just because of how awful the front staff are.
A	Alex Zhang on Google ★ ★ ★ ★ ★ Dr. David Sung has been likely the best experience I've had seeing a doctor. I understand walk in clinics tend to have lower ratings because of poor experiences by patients, but that's why it's extra important to give recognition to doctors who deserve it.