Coco shoes

Good selection and great customer service and helpful staff.

Do not trust or rely on anything you are told at this retailer, it will be denyed later.

Watch for bait and switch return policy! Offered a return if any problems, then less than 24 hours later when trying to return was told only exchange or store credit. Teenage staffers wouldn't allow me to talk to the Manager (who they had on the phone), then called security when I raised my voice. Lovely customer service. I will not return...ever...

We were in Coco’s today and received great customer service by Lamba. I will go back in future. Got a great price on two pairs of cougar Storm boots. Great bags that are worthy of passing forward as a gift bag. Lambs explained that we can make a return for a store credit if required.

I purchased a beautiful pair of grey dress boots that I absolutely love and received amazing service from the owner who mentioned that they had 7 stores. Went back to purchase two more pairs of heels that I saw on my first visit (Hot Pink & Brown PythonPrint). No longer had my size so I asked if they could call another location to see if they had my size & could send them to Oshawa. Young girl who was helping me couldn't be bothered to see if that was an option and started helping the next customer before I was even done speaking with her. What's wrong with this younger generation?

Great customer service and helpful sales person I dealt with. The owner of Coco should be very grateful for having such a wonderful person on staff.

New review - Feb 25, 2022: The heels I got in November were not the comfiest after a few hours of wear. It wouldn't be a problem if it was around $40 but I paid over $100. Rip off. Went to purchase another pair of heels as a last resort since many other shoe stores have shortage of stock. The heels themselves weren’t the nicest - pretty old style from a couple of years back, priced at $130. The inside leather soles were cracking and looked really worn out so I asked for a discount. The worker gave 25% off, and as she was checking out, the manager came and said no that’s too much of a discount, it should be reduced to 10%, right in front of me. Both manager and employee explained to me that they’d ‘get in trouble’ with head office if they gave 25%. They resolved to give it anyway saying 'we'll get in a lot of trouble though'. The next morning, I went back to ask for a store credit or exchange since the shoes did not work well with my outfit. I know they don't do exchanges, but I was NOT told about the store credit/exchange policy. The same manager told me the heels were final sale. After some consideration, she said I can exchange from the sale section, but she won't tell upper management about it. There was a LOT of blame on so-called ‘head office’. I really want to support small businesses. I get that it’s a pandemic and businesses need to stay alive in whatever way possible. However my problem with this store: - the quality of shoes does not match the high prices - customer service is very rude, defensive, and diverts responsibility to some head office that sounds very autocratic. Doesn't seem like the healthiest environment to work in. - it makes no sense to withhold issuing store credit when the money still belongs to the store and I plan to come back at a later time 0/5 stars. Avoid if you can. My first time positive experience took a bad turn. Upper management needs to fix customer service and store policies if they want to stay alive, rather than locking the buyer into a permanent purchases and getting a quick buck. No customer will return with this terrible way of running a business. ---- Old review - November 2021: Great service and selection of heels at any given time. I needed to buy heels in a specific colour and all other shoe stores had no stock available for bold colours. The lady assisting me was helpful in choosing the right size for my feet since the sizing was a bit off. I would give 5 stars but as mentioned, the sizing for heels was a bit off. My expected size was way too big and apparently the shoes stretch out a lot so I didn't know which size to get. The heels themselves weren't the most comfortable nor did they have good grip, especially for the price. But they saved me a headache, being the only store among many to actually hold a great selection of colours.

Horrible customer service. I was treated poorly today. I have never been humiliated in my life like what happened today. The store manager plays tricks on customers to get her way. It’s been months of back and forth about exchanging a pair of shoes but she plays smart with customers. Please do not make the same mistake as I did. DO NOT PURCHASE FROM THIS STORE. It makes me feel better that I am not alone after reading reviews about this place. I AM NEVER GOING TO BUY FROM THIS STORE. I don’t care about the wasted money anymore. I just want people to know about this store and its store manager. Her name is Lambda. I am not the only victim of this individual. Never again!