Canadian Tire
3.6/5
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based on 8 reviews
Contact Canadian Tire
| Address : | 250 Silver Linden Dr, Richmond Hill, ON L4B 4W7, Canada |
| Phone : | π +97 |
| Website : | https://www.canadiantire.ca/en/store-details/on/richmond-hill-on-87.html |
| Categories : | |
| City : | B |
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Shawn Peng (ε½δΌ) on Google
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lucky they found the one in the warehouse and made an exchange for me. sales associates are helpful. Still the mistake wasted my Saturday for traveling between Canadian Tire Garage.
Worst experience experienced in Canadian Retail. Purchase tires and give me invoice showing correct size, returned home and realized one tire is in wrong size when installing 2 months after purchase.
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Margarita Miteva on Google
β β β β β Got served at your location by cashier 40101. I wish I could understand her name, but she had no name tag.
I am buying Bounty Kitchen Paper Towel, she scans the item and it comes on it is regular price even though is with different price tag on the shelf.
She asked to walk half of the store, take a picture of the tag and bring it to her personally so she can give me the right price.
The store has no other co workers or it is normal to make your customers prove you own price by humiliating them, make them feel sorry they even bother to walk in?
Well, lesson learned, I will give my money to other chains.
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sharon laffrenier on Google
β β β β β They do not wear masks at the auto place. The guy who served me kept taking it off while I was in line. When I complained another employee who wasn't wearing a mask said he has a medical condition and is not required to wear it. If this is the case they should post signs so people can be aware before entering.
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Shary/Lan Ding on Google
β β β β β My husband sent his car to change the front brake pad and install windshield wiper (which was bought from Costco). They called and said the windshield wiper doesnβt match the car model, so we agreed to buy and use their own. When we went pick up the car, the windshield wiper installation fee is charged but the wiper is not changed! :( so we had to wait half and hour for them to install windshield wider. They randomly trying different wipers on and in the end told my husband they donβt currently have a model that works with our car. And guess what, after driving home, my husband read the instruction of the windshield wiper we bought and very easily installed it on! It make last me really questioning their ability and now I donβt know if the brake pad has been changed, yet we are charged $900β¦
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Chase Walker on Google
β β β β β On my last visit to this location, a merchandiser named Zack/Zach was stocking shelves without a mask. I politely asked him to put one on, as it is a requirement by the Provincial government, as well as store policy. He rudely declined, so I spoke with his manager (though Zach would not provide his name or any other information to me). He was told *three* times by three different superiors to put it on, and he outwardly refused. He claimed to have a medical condition (which is totally fair if true), but given his superiors asked him to do it repeatedly, I imagine there was no medical exemption provided. Absolutely pathetic display of customer service, and an astonishing reflection of this store's ability to manage their own staff.
Avoid this place at all costs, and I will be filing a claim with Richmond Hill Bylaws (not that I have all that much confidence in them anyway) as well as CT corporate. Zack's manager Sahand was very polite to me and other customers though while handling the situation, and did his best to convince Zack to do the bare minimum that's required of him.
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Hesam Mousavizadeh on Google
β β β β β Very weak customer service, they were not able to handle basic issue in sale. A glove was tagged for 7.99 and billed 19.99 $ by their mistake, initially the ignored me when I found out and then when they realized their own mistake they responded were impolitely to me.
Unfortunately my time was wasted for half an hours finally a very confusing and rude and impolite behaviour by a customer service clerk, she left the items on table and went without even returning my money. Finally another staff came and returned my money .
Very disappointing but it seems Canadian tire has not been able to provide enough professional training to staff and they have problems internally with keeping enough professional staff in this store. Top managers need to walk and supervise the floor staff. Never shopping here again.
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Congcong Yu on Google
β β β β β This is a terribly organized store. I walked in on weekend early evening. There are many customers trying to find help and canβt find staff around. I spent more than 5 minutes to catch a staff to open a cabinet for electronics. They spent the next 30 minutes trying to find the staff who has the only key and they failed. They didnβt know who has it. They tried to find it in the storage and it took another 10 minutes and they still didnβt find it. I would never visit this store again.
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Update after receiving owner's response: I did reach out to store manager to complain about this situation after I waited for more than 30 minutes for someone to come with a key. He was no help at all. The only thing he did was to explain to me why they can't find the only key. After the staff went to check the back storage and didn't come back for more than 10 minutes, I talked to the manager again and he was not able to get anyone back to tell me if there is any in the back storage either. He walked by me multiple times after I complained to him and was still waiting hopelessly and didn't offer any comfort or talk to me. I got so frustrated that I almost walked out the store in tears. This is the worst shopping experience in my whole life!
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Random name on Google
β β β β β Clean store, well stocked and has a lot of little knickknacks thought you might not even know you were looking for or needed. The aisles are spacious enough and are not crammed unlike the one in Centerpoint mall where they stack things to the roof. Sometimes it's hard to find a staff to ask for things but overall it's a good store to shop at. They also have a Party City section where you can get balloons and stuff for parties.
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