Canada Diagnostic Centres - Calgary

I’m very disappointed with the lack of empathy and laziness this clinic has. I had made an appointment for my 92 year old grandmother and forgot to give her the requisition, she had all other info, and I had specified over the phone when booking what imaging she needed. Her appointment was for 10:15, she arrived early at 10. I had missed a call from the clinic but called back as soon as I could at 10:18. The gentleman on the phone advised me they could not see my grandmother anymore because they needed the full appointment time. I told him it’s now 10:22 it’s only 7 minutes into her appointment I can email the requisition to them this minute and why couldn’t they have started if they knew what she needed. He then tells me during times like this (pandemic) they need everyone’s paper work and that they won’t be seeing her today because of this and that she’s been dismissed. It’s actually sad they would rather waste the rest of the appointment time and make an immunocompromised senior leave their house again in a pandemic over a couple minutes.

First visit to this location. All staff were very personable and professional. Overall impressed and very satisfied with their level of service. Dr. Chen made the procedure as painless as possible. Gary was awesome and added special attention to patients. Nice touch Gary! Overall, staff very competent and caring. Definitely made for a pleasant experience. I would definitely recommend to others. Parking is tight in the lot but more parking is available on the street on the north side.

Front desk staff extremely patient. Doctors and technicians very gentle ànd respectful. Very relaxed and positive atmosphere.

The receptions staff are rude and make you feel uncomfortable. not very well with communication with clints. I walked in, the one staff told me to fill out covid19 questioniare sheets. I told the one staff i am ready, she told me to sit down and finish the forms, I said im done, she said sit down im not ready. i understand they are busy, but they told me to wait, i told them i was ready three times, they insist me to sit down till they were ready. The staff treated me like i was a child telling me "sit down". there was three receptions talking about how busy it was, what equipment needs to be fixed in the office, and talking about lunch to order. During this time of this conversation they could have register me in, instead of making me wait in the lobby for 20 min just to register.when the other staff was ready for me to take my form, she was okay, until she said okay thanks for the forms, then she says go sit down. I had another e-form, i told her i have it, she ask why isnt both electronic, make my job harder. i didnt say anything because i didnt want to be rude back, shes mummbled something. I said what did you say? shes like to me I didnt have to ask her so rude and they dont tolerate aggressive clients, i looked at her and shook my head. So it is okay for clients to tolerate aggressive behaviour from staff, and when I question what they say because i didnt hear you thru a mask and a barrier...the staff thinks i was being aggressive when i only ask what they have said? i hate that i had to interrupt there conversation about what is for lunch at 9 am? The technicians were very respectful, and professional. The receptions needs to be more professional. while i was waiting to be called, the client was try to out her mask on as she was trying to get ready to leave, the three receptionist told the client to put her mask on, the second lady within seconds told her says you NEED TO PUT YOUR MASK ON NOW, 20 seconds later, the three receptionist did YOU hear us put your mask on. as i noticed she was trying to. but the client is trying to put her mask on as shes holding her belongings in both hands. Im blown away they treat few clients that come in here, and other clients they treat very respectful and certain times they would be so rude.

The Brentwood staff is absolutely phenomenal! From the telephone appointment staff, to the front desk clerks, the technicians and radiologists-so professional and polished! Always with a smile, even when faced with these challenging times. Their understanding and patience when dealing with patients is admirable. This is definitely a team model that every health-related office should follow. Keep up the great work, and know it is appreciated.

Tara doing always Excellent job her Service with people Excellent super she is so Nice!

I had Cortisol injection by Dr. Javier Liew and he is the best dr. For getting this done. I am going to him again.

I was in for upper GI imaging. The check in was efficient and there was a short wait time. The gowns were in good condition, and the changing rooms were clean. The technicians were very professional and efficient. All in all, it was a smooth experience!